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Rotation Handle Tolerance overrides scale and selection functionality while using Wacom.

Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.

Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.

This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.

I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple versions of the Mac operating system (Yosemite through to Sierra).

You can see a video of the behaviour attached below.

  1. Version of Illustrator: CC2018 (but same occurs in 2017, 2015, 2014)
  2. Steps taken: Using the selection tool I attempt to shift+select a nearby object or scale the selected object.
  3. Expected Result: Shift-selecting the nearby object or scaling the selected object.
  4. Actual Result: The current object goes into rotate mode.

Thanks!
Chris

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Chris Phillips shared this idea  ·   ·  Report…  ·  Admin →
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Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded  · 

I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

Thank you for all the feedback. Keep it coming!

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  • Anonymous commented  ·   ·  Report

    Updated to version 23.0.6. today and the problem seems to be fixed! Gasp!
    Would have been great if you'd have fixed it years ago, but thank you anyway, lol ;–)

  • Carl commented  ·   ·  Report

    I have a problem that's related to this. I can't rotate small objects at all. I have to zoom in until the bounding box shows all eight handles on the bounding box. If the objects are small I only see the four corner handles on the bounding box and can't rotate it.

  • Anonymous commented  ·   ·  Report

    can't select multple items. Can't scale with key commands and wacom swipe. Can't stop the twirling. Can't stop yelling at my computer.

  • Anonymous commented  ·   ·  Report

    I commented below on June 13. I've noticed that the problem occurs when the shape is a standard shape, like a circle, square etc as opposed to one drawn with the pen tool. I have attached a video which shows an example of this. I'm sure is related to using a Wacom pen tablet.

  • erwin commented  ·   ·  Report

    After the illustrator update (23.0.4) it seems to get some better. But still the annoying problem occurs.
    But I'm very sure now it is caused by the combination Wacom-Illustrator! I upload two screen recordings
    one "Trying to scale an object with a mouse" and one "Trying to scale an object with a Wacom pen"

  • Anonymous commented  ·   ·  Report

    I am also still having this problem even though I've updated my Illustrator today to the latest version. Can't believe the problem has been going on so long - it must be years now! Really, really frustrating when you use Illustrator on a daily basis.

    I am using a Wacom Bamboo CTH-460 tablet, Mac High Sierra version 10.13.6 and Illustrator version 23.0.4.

  • Gid commented  ·   ·  Report

    This is driving me mad right now. I don't notice it much with a mouse, but with a wacom it's horrible.

    I'm going to look up how to turn off the noob rotate handle anyway. Unfortunately I think that also turns off the rounded corners widget (which can at times also be annoying). I'll just use the r key when I need to rotate until this is fixed.

  • MB commented  ·   ·  Report

    Still an issue and very frustrating!

  • joakim commented  ·   ·  Report

    This is a VERY annoying problem. Are you going to fix it?

  • J. Patiño commented  ·   ·  Report

    How much time will it take to fix it? This is still an issue!

  • Anonymous commented  ·   ·  Report

    how many more votes do you need to fix it.

  • Kyle Dettman commented  ·   ·  Report

    Same here. Massively annoying and causing me to waste so much time.

  • brian stokes commented  ·   ·  Report

    Adobe says, "F*ck you. You're going to keep paying us and you'll take whatever garbage we want to give you."

  • erwin commented  ·   ·  Report

    Still not fixed and very annoying!!
    I have to zoom-in every time I want to 'move' or 'scale' an object, Illustrator just want me to rotate... rotate.... rotate... it drives me crazy and ruins my workflow!!

    Adobe how long do we have to wait for a fix and keep paying in the meanwhile??

  • Ewa commented  ·   ·  Report

    I Have the same problem, it drives me mad!

  • Kyan commented  ·   ·  Report

    not fixed until today. it is annoying.

  • Rombout Versluijs commented  ·   ·  Report

    Its not the selecting Tolerance btw which is causing this, that works just fine. Its the Bounding Box tolerance. Its way to high and is funky. It seems Rotation functionality is priorised above other functions.

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