1207 results found

1. Meta data in SVG file ignored

   Meta data defined in a svg file are ignored by AI when opening file so no more available once the file is saved. Option shall allow keep or ignore meta data in an svg file to avoid broking the file.
   See attached file.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  Dirk Schulze responded

   Hi Alexandre,

   Thanks a lot for sharing the attached file and opening this feature request. We are currently reviewing this SVG round-tripping request.

   Thanks,
   Dirk

2. No DPI resolution in export file when export for screens

   When export I use export for screen, there is no DPI resolution in the exported files.

   Illustrator 21.1.0 - macOS
   1. Create a new document
   2. Create a simple element like a rectangle with 200 x 200 pixel
   3. Set the document size to 200 x 200 pixel
   4. Export it for screens
   5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
   6. Save / Export the files
   7. Open the file in preview or Photoshop
   8. You can see that the images doesn't contain any DPI information

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3. Illustrator won't open more than one file at a time.

   I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

   1. I open a file.
   2. I double click to open another AI file (other file opening methods have same results).
   3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
   4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

   -So every time I need to open a new file I have to completely close Illustrator and restart it.

   -My co-worker with the exact same set up has the same issue.

   -We're been experiencing this issue for at least a few months.

   I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

   1. I open a file.
   2. I double click to open another AI file (other file opening methods have same results).
   3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
   4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

   … more

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   3 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.

   just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?

   3 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. My files are not saving

   Whenever I save a file it says it was saved on my desktop, but when I go to find it later its not there, like it didnt save or never even existed. I was recently working on a few files and I saved them all, but when I opened the app again only five opened, more then 70% of my work was lost and I dont know why.

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   Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. SVG import bug: fails to import shadows exported from Figma (using filters)

   Examples (all of these should render drop shadows or inner shadows, but import as plain circles without shadows):

   Drop shadows:

   <svg width="294" height="305" viewBox="0 0 294 305" fill="none" xmlns="http://www.w3.org/2000/svg">
   <g filter="url(#filter0_d_0_3)">
   <circle cx="127.021" cy="127.021" r="127.021" fill="#FF7575" fill-opacity="0.6"/>
   </g>
   <defs>
   <filter id="filter0_d_0_3" x="0" y="0" width="293.126" height="304.293" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB">
   <feFlood flood-opacity="0" result="BackgroundImageFix"/>
   <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/>
   <feOffset dx="27.9167" dy="39.0834"/>
   <feGaussianBlur stdDeviation="5.58335"/>
   <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.25 0"/>
   <feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_0_3"/>
   <feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_0_3" result="shape"/>
   </filter>
   </defs>
   </svg>
   

   <svg width="294" height="305" viewBox="0 0 294 305" fill="none" xmlns="http://www.w3.org/2000/svg">
   <g filter="url(#filter0_d_1_8)">
   <circle cx="127.021" cy="127.021" r="127.021" fill="#FF7575" fill-opacity="0.6" shape-rendering="crispEdges"/>
   </g>
   <defs>
   <filter id="filter0_d_1_8" x="0" y="0" width="293.126" height="304.293" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB">
   <feFlood flood-opacity="0" result="BackgroundImageFix"/>
   <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/>
   <feOffset dx="27.9167" dy="39.0834"/>
   <feGaussianBlur stdDeviation="5.58335"/>
   <feComposite in2="hardAlpha" operator="out"/>
   <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.25 0"/>
   <feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_1_8"/>
   <feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_1_8" result="shape"/>
   </filter>
   </defs>
   </svg>
   

   Inner shadows:

   <svg width="255" height="255" viewBox="0 0 255 255" fill="none" xmlns="http://www.w3.org/2000/svg">
   <g filter="url(#filter0_i_1_2)">
   <circle cx="127.021" cy="127.021" r="127.021" fill="#FF7575"/>
   </g>
   <defs>
   <filter id="filter0_i_1_2" x="0" y="0" width="265.209" height="265.209" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB">
   <feFlood flood-opacity="0" result="BackgroundImageFix"/>
   <feBlend mode="normal" in="SourceGraphic" in2="BackgroundImageFix" result="shape"/>
   <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/>
   <feOffset dx="27.9167" dy="39.0834"/>
   <feGaussianBlur stdDeviation="5.58335"/>
   <feComposite in2="hardAlpha" operator="arithmetic" k2="-1" k3="1"/>
   <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.25 0"/>
   <feBlend mode="normal" in2="shape" result="effect1_innerShadow_1_2"/>
   </filter>
   </defs>
   </svg>
   

   Examples (all of these should render drop shadows or inner shadows, but import as plain circles without shadows):

   Drop shadows:

   <svg width="294" height="305" viewBox="0 0 294 305" fill="none" xmlns="http://www.w3.org/2000/svg">
   <g filter="url(#filter0_d_0_3)">
   <circle cx="127.021" cy="127.021" r="127.021" fill="#FF7575" fill-opacity="0.6"/>
   </g>
   <defs>
   <filter id="filter0_d_0_3" x="0" y="0" width="293.126" height="304.293" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB">
   <feFlood flood-opacity="0" result="BackgroundImageFix"/>
   <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/>
   <feOffset dx="27.9167" dy="39.0834"/>
   <feGaussianBlur stdDeviation="5.58335"/>
   <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.25

   … more
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7. SVG import bug: <use> element does not work

   Example:
   
<svg width="355" height="355" viewBox="0 0 355 355" fill="none" xmlns="http://www.w3.org/2000/svg">
<use href="#mypath" x="100" y="100"/>
<circle id="mypath" cx="127.021" cy="127.021" r="127.021" fill="#FF7575" fill-opacity="0.5"/>
</svg>


   2 votes

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8. SVG import bug: object with multiple fill overrides in style attribute (including P3) import with no color

   Example:

   <svg width="91" height="91" viewBox="0 0 91 91" fill="none" xmlns="http://www.w3.org/2000/svg">
   <circle cx="45.5" cy="45.5" r="45.5" fill="#FF7575" style="fill:#FF7575;fill:color(display-p3 1.0000 0.4572 0.4572);fill-opacity:1;"/>
   </svg>
   

   (Figma exports SVGs from any files with P3 color profile like this)

   2 votes

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9. Exporting PDFs makes a single file instead of many for each artboard

   I am experiencing an issue exporting PDFS under export for screens. I have 2 artboards which I have named, but when I export it only exports 1 artwork and names the PDF the actual file name instead of the artboard name. Other file types, png, jpg, etc seem to be working but not PDFs.

   Running illustrator 30.1

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   Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Saving a PDF with All Printer’s Marks only works twice

    Hello,
    I'm using version 30.0 on a PC.

    I need to save my files for printing as PDFs with crop marks. When I check the "All Printer’s Marks" option and save as a PDF, it works the first time, but the second time, and always on the third, I get an error message. This error message says, "This document was saved successfully, but an error occurred after saving. Close and then reopen the document."
    I then have to close Illustrator and reopen everything, giving me two opportunities to save new PDF documents with print marks. Then, on the third document, the same thing happens again; I have to close Illustrator, and so on.

    This is a very annoying problem for my work. Am I the only one experiencing this? I didn't have this problem in previous versions. It must be a bug.

    Thank you for your help.

    Hello,
    I'm using version 30.0 on a PC.

    I need to save my files for printing as PDFs with crop marks. When I check the "All Printer’s Marks" option and save as a PDF, it works the first time, but the second time, and always on the third, I get an error message. This error message says, "This document was saved successfully, but an error occurred after saving. Close and then reopen the document."
    I then have to close Illustrator and reopen everything, giving me two opportunities to save new PDF documents with print marks. Then, on the third document,… more

    • 

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11. Files not saved properly with incorrect display

    Since we started working with Adobe Illustrator 30, we have encountered various files, both saved as ai and pdf, that display a different and incorrect image in the preview. As a result, our printing software also opens and processes these incorrectly, resulting in incorrect printing.
    When we reopen and resave the file, it is fine.
    For the time being, we have gone back to Adobe Illustrator 29, because we can no longer rely on our print file in this way.

    2 votes

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    Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. I can't save anything in Illustrator in SVG format

    I tested save any object in Illustrator in format SVG, but after many minutes Illustrator shows a window saying it can't save because of the mistake problem. I tested in the last version and the previous version, I cant save in SVG, I need this...

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. "Open" window loads blank and duplicates

    Operating System:
    macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)

    Illustrator Version:
    Adobe Illustrator 30.0 (desktop)

    ⸻

    Issue Description

    When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.

    Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
    They also become unresponsive for a while.

    Screenshot attached below (multiple “open” dialog windows stacked and blank)

    Steps to Reproduce
    1. Open Adobe Illustrator 30.0.
    2. Go to File > Open…, or press Cmd + O.
    3. Wait for the dialog to appear (it delays significantly).
    4. Press Cmd + O again thinking it didn’t register.
    5. Illustrator eventually opens several overlapping empty windows.

    ⸻

    Expected Result

    The Open… dialog should appear instantly, in the usual macOS native window, showing recent files, local files, and cloud documents.

    ⸻

    Actual Result
    • The Open window takes several seconds or minutes to appear.
    • Multiple windows appear if the command was pressed more than once.
    • Windows open blank with no content loaded.
    • The app becomes unresponsive during this delay.

    Operating System:
    macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)

    Illustrator Version:
    Adobe Illustrator 30.0 (desktop)

    ⸻

    Issue Description

    When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.

    Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
    They also… more

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    2 votes

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    Request to Contact Support  ·  7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Smart Objects not updating correctly due to Optimized Save Illustrator 30

    I have been running into an issue since updating to Illustrator 30. After a fair amount of observation, I believe it is coming from this enhancement as listed in the Illustrator 30 release notes: "Save complex edits in your artwork faster, as Illustrator now only saves the changes you make, not the entire document each time".

    Since the update to Illustrator 30, when I edit and save relatively complex vector smart objects that are embedded or linked in Photoshop, the objects have begun to appear incorrectly in Photoshop (I'm also using the latest version of Photoshop, up to date on Mac OS). Elements within the smart object itself will appear out of layer order (or simply disappear), or transparency masks will disappear. I noticed when I was making minor edits, the "save" would take much less time than usual. That is how I discovered the existence of this new File Save performance enhancement that I believe is the root cause of this.

    When I "force" Illustrator to save the entire smart object file (rather than just the changes I've made) by hitting "Select All" and nudging up one tick and back down one tick, then hitting save — the smart object takes notably longer to save, then updates correctly in Photoshop. I have repeated this over and over again, so it feels relatively isolated to these criteria, best I can tell!

    Thank you in advance for your attention on this! Thank you so much for your hard work on the software updates.

    *Update: another possible work-around is to turn off "Save in Background". Obviously only a workaround, not a fix.

    • Russ

    I have been running into an issue since updating to Illustrator 30. After a fair amount of observation, I believe it is coming from this enhancement as listed in the Illustrator 30 release notes: "Save complex edits in your artwork faster, as Illustrator now only saves the changes you make, not the entire document each time".

    Since the update to Illustrator 30, when I edit and save relatively complex vector smart objects that are embedded or linked in Photoshop, the objects have begun to appear incorrectly in Photoshop (I'm also using the latest version of Photoshop, up to date on… more

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. v30.0 (Mac) 保存時に文字の入力ソースを切り替えられない

    Mac OS Tahoe (26.1)／Illustrator v30.0

    ドキュメント保存時に文字の入力ソース（日本語↔ENなど）を切り替えられない。
    一瞬切り替わるが戻ってしまう。

    • 

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. BUG: Settings for number of decimals in SVG exports resets after restarting Illustrator

    Illustrator isn’t saving the number of decimals that has been changed in the "Save as..." and "Export as..." dialog boxes. When quitting Illustrator, the value resets to 1, which isn’t an ideal default setting.

    Steps to reproduce:

    1. Create a new file in Illustrator.
    2. Open "Export as..."
    3. Select "SVG (SVG)" as the file format.
    4. Change the number of decimals to a value other than 1.
    5. Click OK to export the file.
    6. Quit and reopen Illustrator.
    7. When you open the Export dialog again, the value for Number of Decimals is reset to 1.

    Expected behavior:

    The last used value for the number of decimals should remain as the preset.

    I am using Illustrator 30.0 on macOS 15.7 (24G222).

    By the way: A default setting of 1 for the number of decimals is the worst preset.

    Illustrator isn’t saving the number of decimals that has been changed in the "Save as..." and "Export as..." dialog boxes. When quitting Illustrator, the value resets to 1, which isn’t an ideal default setting.

    Steps to reproduce:

    1. Create a new file in Illustrator.
    2. Open "Export as..."
    3. Select "SVG (SVG)" as the file format.
    4. Change the number of decimals to a value other than 1.
    5. Click OK to export the file.
    6. Quit and reopen Illustrator.
    7. When you open the Export dialog again, the value for Number of Decimals is reset to 1.

    Expected behavior:

    The last used value for the number… more

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. "Use Artboards" unchecked and still exporting artboards for SVG files

    For PNG files, artboard is exported on first save, then saves correctly on the second attempt for whatever reason. Not so lucky with SVG. Having to manually export each one, open in a new window, crop the artboard, repeat...

    2 votes

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. A temporary file is generated every time you save 保存する度にテンポラリーファイルが生成されて

    保存する度にテンポラリーファイルも同時に生成されて、都度削除するのが面倒なのでなんとかして欲しい。（Ver.29.8.2）

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Illustrator 2026 (30.0) saved files contain a large amount of blank space.

    OS: windows 21H2
    Adobe Illustrator 2026 (30.0) (desktop)

    In Adobe Illustrator 2026 (version 30.0), files saved with default settings are significantly larger than those from the previous version. Before saving, the action “Delete Unused Panel Items” is executed to remove all unnecessary elements (the Save Options panel as Figure 1).
    A comparison of file sizes with version 29 (with identical content, Figure 2) confirms this increase. When the file is opened as a text document (Figure 3), it reveals a substantial amount of whitespace.

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    Need More Info  ·  0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Phantom objects in Finder Preview and when imported into Photoshop

    I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add the .ai file as a Smart Object layer in my Photoshop file, the phantom objects are there. If I attempt to edit that Smart Object, Illustrator opens up and shows the phantom objects are not there. Saving and closing DOES NOT FIX IT. Sometimes toggling the visibility of the Illustrator layer the objects are on and then saving fixes it. Sometimes toggling to outline mode fixes it. Sometimes moving the .ai from one folder to another, brings the phantom objects back. Why is this happening? How do I make it stop?

    I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add… more

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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