Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8067 results found
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There's a problem creating a NEW link to share the document after the initial link has been created.
If you open an exiting document that has been shared with a link, resave the file with a new name, make changes, then try to create a new link, you will get an error.
1 vote -
"The file is not readable" Can't paste image into Illustrator without saving it to computer
When I try to paste an image I copied from pinterest/google etc, it always shows "the file is not readable". Now I have to save every image I want and then drag and drop/place it in illustrator. Which is an additional step I don't need and is very frustrating.
I've never had this problem before. Can anyone help?
1 vote -
Save as... it is not working in my MACBOOK Pro
I was working a a project requested by my Teacher. I saved the final project .AI plus I needed it PDF version as I needed share both with my Teacher for grade purposes. But, it is not possible save as PDF or export as image nothing.
When I save, a message error shows up and If I try to open the pdf the same message appears. But, if i look the PDF document saved I can see a miniature of the work. I shared with 3 colleagues and also with my Teacher and all the people said they can visualize…
1 vote -
Can't use "View using GPU"
Can't use GPU to view my work. Working on Illustrator 27.4.1, running on a MacBook Pro M1 2020 on Ventura 13.3.1 (a).
1 vote -
colourproof is not available
Colourproof is not available (OS 10.15.7 / AI 27.4.1) as preview mode in RGB or CMYK – doesn´t matter. tested various documents.
1 vote -
Glitch in Convert to Shape > Rounded Rectangle effect
When applying Convert to Shape > Rounded Rectangle effect to an object, and applying a corner radius larger than the shape can support, one side of the rounded rectangle is given an extra anchor point with adjustment handles that make an overlap visible. This only occurs on one side of the object.
The desired result is that the corners meet at a single anchor point, as on the right hand side of the objects in the attached AI file.
Illustrator v 27.5, Windows 11
1 vote -
Illustrator 2023 crashes when clicking the scroll bar in the font selection dialog
Ever since I installed Illustrator 2023 the entire program will hang when using the mouse, trackpad or wacom pen to select the scroll bar in the font selection drop down menu
Fonts can still be chosen using the cursor keys to navigate up and down. Previous versions of Illustrator are still working as expected so I haven't been able to track down a corrupt font.
I have tried a uninstall/reinstall and resetting of preferences. Nothing seems to work.
This is on an M1 Mac (but also has replicated on an Intel Macbook Pro both on MacOS Monterey.
1 vote -
BUG: Saving file breaks paragraphs created with Area Type Tool into separate objects
I am a comic book letterer who has been using Illustrator for this purpose for several years. I have separate layers for artwork, captions, and text. I have been using the area type tool to place text for the speech bubbles, which are oval in shape. While working the layers look fine. Upon Save and then re-opening, however, each of the lines in the speech bubble is saved as a separate text object rather than as a paragraph. On some pages, the text is broken up even further so that the letters are different objects.
1 vote -
Cannot save Illustrator file to Dropbox but can save to Desktop on Mac OS Monterey
I am running Mac OS X Monterey (12.6.5) and Illustrator 2023 on an Intel Mac (Mac Pro 2014). Unusual bug: when I try to save an .ai file to the Desktop, no problem. However, when I try to save to a Dropbox folder, I get a message that I do not have access privileges and I get the -5000 code. I can first save to the Desktop and then drag to the Dropbox folder When I try to do the same in Adobe Photoshop: no problem, so it appears to be an Illustrator-specific issue. I have tried: restarting computer, fixing…
1 vote -
Schwarze Rechtecke statt eingefügter Bilder / Placed images turn black
AI 2.7
Mac OS MontereyDie meissten der eingebetteten Bilder (tifs und pngs) werden plötzlich nur noch als schwarze Rechtecke dargestellt.
Keine Problemlösung nach Neustart.
Da es sich um mehr als 50 Bilder handelt wäre ein neu einrichten aller Bilddateien eine Mammut-Aufgabe.
Was kann ich tun?1 vote -
Selecting all objects on layer via Layers panel not recognized by Intertwine
AI 27.5
Go to Layers panel
Click target button for Objects layer (to select all paths on that layer)
Choose Object > Intertwine... note that Make is gray
Instead, in Layers panel click to select first object and Shift + click to select last object. Object > Intertwine > Make is available1 voteDon't use the Target column to select all object in a layer, use the Selection column in Layers panel instead.
The longer discussion is in comments.
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Selected anchor points turn light gray, are almost not visible version 27.5
Illustrator 27.5. Ventura 13.2.1. When selecting items the selection color is not the layer colour but is almost not visible (light gray). GPU performance on or of doesn't help.
1 vote -
Share for Review doesn't push the comments into Illustrator
In Illustrator 27.5 I don't get any comments. They are on the website. They don't get synched with Illustrator. Synching is turned on. I have rebooted and reset the preferences.
1 vote -
language translation problem in Illustrator Actions
If you define the swatch none in Actions (in the Englisch version),
in the Dutch version you get the message: the swatch can not be found
(message in Dutch: Het staal kan niet worden gevonden)
In the Dutch version swatch none = geen1 vote -
Dashed lines not working
I am running Windows 10 Pro 22H2 and using AI Version 27.5.
I am trying to add dashed lines to a line segment which has the colour R165 G25 B130, they are also on the same sub-layer. I select the setting to add it but it does not visually appear dashed.
However, it does work on another similar line of a different colour.
I also cannot change the colour of the first line as well.
The video attached shows the issue.
How can I fix this issue?
1 vote -
Merge Swatches not working
Selecting 3 identical Swatches, and choosing 'Merge Swatches' should result in 1 Swatch that is applied to all objects that were colored by the 3 identical swatches.
But in Ai, the 3 Swatches remain,1 vote -
Anchor point crash bug
Illustrator v 27.5 (Bug has existed in previous versions)
Windows 10There is a bad bug that crashes Illustrator when I try to move a path or shapes anchor point via direct selection tool.
I will either move the path/shapes anchor point or handle normally or selected with key-binds (ctrl, shift, alt), when the bug occurs the software will seemingly freeze and after several seconds will blackscreen and no longer respond.It happens at random but when it does the software will not respond no matter how long I leave it for, I am then forced to close the program…
1 vote -
AI2023 can't open the PDF files exported from Packmage
Hello, I have been using Packmage CAD to generate PDF vector graphics (which only contain vector information, including layer information from AI files), and have always been able to open and edit them in AI, even in Illustrator v26.5.3. However, the latest version of Illustrator 2023 is giving me an error. Could you please help me fix AI2023 or make it compatible with the old version of PDF?
1 vote -
Version 27.5 a problem with using tabs in text boxes
Tabs do not seem to be working correctly in text boxes.
1 vote -
Exported TIFF files not showing layers
When exporting TIFF files as different art boards only one layer displays.
I found the cause was that one of the layers was selected. This is the only item that was showing in the exported files.
By simply deselecting the layer the whole file exports properly as expected.
The two exported files are from the same document…
The one with just the blue background is the one with the background selected making it the only thing showing.
The other file was from the same document with nothing selected displaying both flags and background.
1 vote
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