Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8058 results found
-
Paragraph style tab numeric measure is wrong
v22.1/23/0.1
Windows 10Both v22.1 and 23.0.1 show the wrong numeric 'X' measure when setting or adjusting a tab stop in a paragraph style. The measure shown is inflated both according to the ruler below the tab stop, and tabs set using the tab window. The numeric measure is inflated by an increasing amount the further the tab is from the left margin, and remains inflated whether units are set to mm or inches.
eg. 20mm tab stop shows as 29.8mm in the paragraph style dialog-
Zoom 100% (general after repeat).png 65 KB -
Zoom 100% (repeat).png 38 KB -
Zoom 100% (write 10 mm).png 37 KB -
Zoom 66.67% (repeat).png 38 KB -
Zoom 66.67% (write 10 mm).png 37 KB -
Zoom 200% (general).png 54 KB -
Zoom 200% (points).png 44 KB -
Zoom 200%.png 43 KB -
Zoom 150%.png 42 KB -
Zoom 100%.png 41 KB -
Zoom 66.67%.png 42 KB -
paragraph style tab stop.jpg 54 KB
6 votesThe issue is no longer a problem in the latest versions of Illustrator.
-
-
Manually entering integer size values makes fractions
The Width/height (Screenshot B: / H: ) Values don't work sometimes.
If I manually type in the values like 20x20 it will create something like this 20,134x19,999.
6 votes -
Very long loading splash screen after update 23.0.1
After newest update 23.01 splash screen freeze on trying to initialise SmartEditUI.aip for few minutes (and crash if I try click on it at this time)
This only happens at the first time start.
On the adobe forum I see that people have the same problem
https://forums.adobe.com/thread/25506146 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator crashes and causes computer to restart.
While using Adobe Illustrator, after updating, it has been crashing and causing my computer to shut down after sometimes only a few minutes up to a few hours of use.
I have used InDesign and Photoshop just as much (as well as Chrome and many other applications) and I don't have any issues with crashing or shutting down. Only when Illustrator is running.Attached are my PC specifications.
6 votes -
6 votes
-
Opening Graphic styles causes crashes of v23
Checking on status of incident (ADB-4515680-P0G2). Adobe has connected with my computer twice and we were able to replicate the "crash" or freezing of the program when the graphic styles were opened in Illustrator 23.01. I am currently using V22 when I need to use graphic styles.
Have the engineers made progress in determining the issue and developing a fix?
6 votes -
Copy from Illustrator to Word
can't copy Text from Illustrator to word (presumably since cc 2017). The paste is always empty.
CC 23.0.1/Win 106 votes -
Making changes to rgb vector artwork causing color changes
Using the latest version of Illustrator CC, when I open a particular logo (a multi-layered object with active strokes) and make any changes (ex: outline strokes, rotate, re-scale, etc), I experience a color dulling and color changes to the entire logo.
Oddly enough this only happens with the RGB version of the logo, not the CMYK version of the logo. And when I cmd-z these actions the color dulling / color changes won't revert back. In all of my years using Illustrator I've never witnessed this strange behavior, which is why I assume this is a bug.
Even stranger, after…
6 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Object size change?
Now, the transformation panel reflects the size of a shape plus the thickness of the outline if there is one.
For example, a rectangle of 100x100 with an outline (in the middle) of 1 displays a size of 101x101, 102x102 if the outline is external and 100x100 if the outline is internal.
It's a very confusing change! The previous behavior was much more talkative.
I understand that this reflects the actual size, including the outline thickness, but this should be an option. I did not see myself 3 decimal digits when I want a rectangle of 100x100! :)6 votesIf this happens for you, please check the 'Use Preview Bounds' in Preferences > General. When it’s enabled, Ai will treat strokes and effects as a part of the object’s bounds.
-
Properties Panel and Transform Panel measurements should be exactly the same not rounded in the Properties Panel
Properties Panel and Transform Panel measurements should be exactly the same not rounded in the Properties Panel.
Properties Panel rounds measurements to .000 decimal places but the transform panel allows .0000 four decimal places. This is inconsistent and is confusing to my team trying to double check our files for accuracy.
6 votes -
Workspace Bug
Have a strange bug. Have Dual Cinema displays with all of my palettes on one monitor. Saved workspace for this configuration. If I click to toggle between fill/stroke it resets my workspace and moves all of my palettes over to my first monitor but only in the bottom right 1/4 of the screen. If i hit "x' to toggle between fill/stroke this doesn't happen.
cc 23.0.1 Mojave 10.14.1
6 votes -
Can't resize text, objects, or images anymore using the selection tool
When I click on any object, text, or image and try to resize it just by clicking and dragging the anchor points, it doesn't resize anymore like it used to. It just moves the object. This is on a Mac in Illustrator CC 2019 23.0.1
6 votes -
23.0.1 Windows 10: Screen goes black frequently
23.0.1 Windows 10: Illustrator causes screen to go black frequently. This usually occurs when saving a document
6 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Freeform Gradient line mode misbehaviour
The new Freeform gradient tool seems to be full of bugs :(
One such example is when you are working with a line type gradient that has 3 or more points, selecting a certain point, double clicking to change the colour and then selecting the eyedropper will change the point selection to the most recently created point.
Illustrator 23.0
MacOS 10.12.66 votes -
Illustrator CC 2019 freezes when trying to save.
Illustrator freezes while trying to save, both locally or on a network drive.
6 votesHi,
I would like to know if your issue is resolved ? If not please help us by answering few questions-
Hardware you were working?
Is this very frequent?
Your operating system?
Are you connected to a VPN?Please revert us back with the above information,it may help us to reproduce the issue in house.
-
Editing Library-Item Name prompts "Move Object" pop up.
After the most recent update to Adobe Illustrator (v. 23.0) on Windows 64-bit system. Every time I name/rename an object added to my Library panel, on hitting 'Enter/Return' to save the change and leave the edit state, the 'Move Object' pop-up appears (and I have to close it to return to what I was doing.
As I've been adding a series of icons to my Adobe CC Library, this is a very tedious process to close this pop-up every. single. time.
Please fix. Thank you :)
6 votes -
Surface pro (2017) pen pressure problem
Hello everyone!
I don't Know if this is a bug, a missing driver or miscalibration, but I have a problem with the surface pro (2017) and the Adobe Illustrator paintbrush tool not working well together. I have the newest model of the surface pen, but the lines I draw with the paintbrush tool are not able to taper to a sharp edge even if I start with really low pressure and lift the pen carefully at the end. It always leaves this rounded edge.
This video demonstrates my problem: https://www.youtube.com/watch?v=95JQRwbsGD8
I have also attached two screenshots: first being a screenshot…
6 votes -
Custom paper size in print dialog box is grayed out
I am using Windows 10 with Adobe Illustrator CC 22.1 64 bit. I need to print on 11.5 x 11 paper. I can't choose Custom or enter in paper dimensions. Those options are grayed out.
6 votes -
Takes about 15 minutes to open/unfreeze
Since the last update 22.1 it takes about 15 minutes to open...
I get a white frozen screen for an average of 15 minutes with just the contour of the app...and than it open nomally.My system:
Windows 10 Pro
Illustrator CCHopefully you can help
6 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Clipping masks get released when document is reopened
When I reopen a document with clipping masks the masks are released. It is very frustrating remaking all photos each time I open to make edits.
6 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
.png){kind=link}
.png){kind=link}
.png){kind=link}
.png){kind=link}
.png){kind=link}
.png){kind=link}
.png){kind=link}
- Don't see your idea?