1120 results found

1. Colors dull when exporting png

   OS: iOS High Sierra version 10.13.4
   AI CC up to date

   When I export my AI document and choose PNG format, the colors are dull. The colors are correct when I save using Export, legacy, PNG. I was told by adobe support twitter that they confirmed that they got the same result as me and to report the problem.

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2. Hitting "enter" key when specifying page range of 'Save to PDF' on mac broken

   Running AI on Mac 10.13.6 with AI 22.1.
   On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!

   When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.

   However, if you hit enter, a) it doesn't appear to do anything. So then if you click 'Save', it will save a PDF with ALL the pages/artboards in it - even though range shows just 2-2 for example.

   So if you hit enter by mistake, you have to reset it, by clicking 'All', then 'Range' again, then enter your range and click 'Save' with your mouse, not hitting 'enter'.

   Easy fix that needs to be made as this is very annoying.

   Running AI on Mac 10.13.6 with AI 22.1.
   On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!

   When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.

   … more

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3. Saving issue - the error box pops up...

   I was using CC 2017 and went to save my file and a box popped up that said

   "This printer driver is not supported by Illustrator"

   I clicked okay and it let me go back to working. When I went to save again the same thing popped up. I updated to CC 2018 and when the program opened this same message popped up.

   It seems to still let me work in the program, but when I go to save the screen goes black and freezes the program for about 20-30 seconds

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   Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. SVG Export ignores layer id <g> tag for some artboards and layers, but not all of them

   When exporting to SVG, some tags are ignored and some are not for the same document and export event.
   I tried reproducing the problem and were successful.
   Also, I tried fixing the problem and were, in a sense, successful.

   Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

   Another fix is to save the artboard as a separate file, but that is crazy as it comes with a ton of unnecessary code and when working with multiple artboards, this turns into caos.

   But when exporting as artoboard, the layer named (stroke) is ignored and not put into the final svg. The path id is preserved, but thats it.

   So, something is wrong with the ids and objects naming or maybe just the export tool. I dont know what or why its ignoring the layer id for some artwork and not all artwork.

   When exporting to SVG, some tags are ignored and some are not for the same document and export event.
   I tried reproducing the problem and were successful.
   Also, I tried fixing the problem and were, in a sense, successful.

   Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

   Another fix is to save… more

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

5. 'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

   'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

   This happens when saving an illustrator doc now.

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   Need More Info  ·  Anish Kumar responded

   Hi,

   Please accept my sincere apology for the inconvenience. Is this happening even now with the latest Illustrator version. Please revert back if you are facing this even now.

6. placed images resolution wrong

   When you place a 300ppi .jpeg or .png into illustrator it shows at 72ppi.
   When you place the same image but saved in .psd it shows correctly at 3000ppi

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7. Export As... in Actions Panel doesn't show dialog even if " show dialog" toggle is selected.

   OS X version 10.12.6; Illustrator version 22.0.0
   Previous versions of Illustrator worked correctly.

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

8. PNG files rendered from AE import as blank linked files in Adobe Illustrator

   PNG files rendered from AE import as blank linked files in Adobe Illustrator

   Steps to Reproduce Bug:
   1. Render a PNG from AE using the default Output Module.
   2. Place the resulting PNG into an Adobe Illustrator document.

   Results: PNG does not show in AI document as expected.

   Expected Results: PNG would show as if it had been created/saved in Photoshop.

   Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.

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   Started  ·  8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Save As not working, a black dialog is displayed

   When I save the document a black window appear and no data showing

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10. Bug generating previews when saving multiple artboards

    When saving AI and EPS files using artboards, file previews (thumbnails) are not generated. All files display the preview of the original file. To rectify this, it is necessary to open and overwrite the files.

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11. Bug: Adobe Acrobat PDF fields are no longer retained in Illustrator file

    Adobe Acrobat PDF fields in a Illustrator PDF file should be retained upon save. Up to version 27.5, Illustrator did respect and retain PDF text fields, I started noticing the issue in Illustrator 27.6.1 and 27.7

    1. OS: macOS Ventura 13.4

    2. Affected AI versions: 27.6.1 and 27.7

    3. Steps to reproduce problem: Open an existing illustrator PDF file that has Acrobat PDF text fields embedded, make any change and then save the file. After re-opening the file, the Acrobat PDF text fields are no longer present.

    4. Expected results: Acrobat PDF text fields in a Illustrator file should be retained upon save. Up to version 27.5, Illustrator did respect and retain PDF text fields, I started noticing the issue in Illustrator 27.6.1 and 27.7

    5. See video attached for reference

    Adobe Acrobat PDF fields in a Illustrator PDF file should be retained upon save. Up to version 27.5, Illustrator did respect and retain PDF text fields, I started noticing the issue in Illustrator 27.6.1 and 27.7

    1. OS: macOS Ventura 13.4

    2. Affected AI versions: 27.6.1 and 27.7

    3. Steps to reproduce problem: Open an existing illustrator PDF file that has Acrobat PDF text fields embedded, make any change and then save the file. After re-opening the file, the Acrobat PDF text fields are no longer present.

    4. Expected results: Acrobat PDF text fields in a Illustrator file should be retained upon save. Up… more

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12. Can't open document in which high dpi pictures are linked or embedded on apple silicon

    Can't open document in which high dpi pictures are linked or embedded on apple silicon

    Files for replicating bug : https://we.tl/t-P3NRtsd0Ue
    or https://shared-assets.adobe.com/link/973a7a70-f913-472a-64d1-474ceb6b6959

    Procedure to replicate bug : Open “ImportFileInside.ai” on Mac studio M1 (apple silicon) machine and change the links inside from “FileLowDPI.ai” file to “FileHighDPI.ai” file. It doesn’t work and show an error message but works on Intel based Macs.

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13. SVG Export missing data-attributes in 27.1

    macOS Ventura 13.1
    Illustrator 27.1

    Export for Screens
    Choose SVG format
    Edit Format Settings for SVG (by clicking on gear icon)
    Select SVG and set to the following:
    Styling: Inline Style
    Font: SVG
    Images: Preserve
    Object IDs: Unique
    Decimal: 2
    check both Minify and Responsive

    The exported SVG should have the attribute data-name with the object's layer name. For example, a rectangle object filled with the color #f6b780 with the layer named 0006A should look like this in the SVG file.

    <rect id="bddec359-1a3b-4c18-8500-9c0518f1a41d" data-name="0006A" x="1374.25" y="603.67" width="232.52" height="83.75" style="fill:#f6b780"/>

    Instead the code is rendering like this when exported from Illustrator 27.1:

    <rect id="uuid-b659132c-b20b-4f7a-a072-77b8809c18f2" x="1374.25" y="603.67" width="232.52" height="83.75" style="fill:#f6b780;"/>

    It's also exporting with the XML tag before the SVG tag:

    <?xml version="1.0" encoding="UTF-8"?><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 2250 1680">

    It should not be exporting with the XML tag.

    macOS Ventura 13.1
    Illustrator 27.1

    Export for Screens
    Choose SVG format
    Edit Format Settings for SVG (by clicking on gear icon)
    Select SVG and set to the following:
    Styling: Inline Style
    Font: SVG
    Images: Preserve
    Object IDs: Unique
    Decimal: 2
    check both Minify and Responsive

    The exported SVG should have the attribute data-name with the object's layer name. For example, a rectangle object filled with the color #f6b780 with the layer named 0006A should look like this in the SVG file.

    <rect id="bddec359-1a3b-4c18-8500-9c0518f1a41d" data-name="0006A" x="1374.25" y="603.67" width="232.52" height="83.75" style="fill:#f6b780"/>

    Instead the code is rendering like this when exported from Illustrator… more

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14. Illustrator error "An unknown error is detected" Windows 11 AI 2023 27.01

    "An unknown error has occurred" when trying to save a file in Windows 11, AI 2023 27.01

    Steps: Save or Save as
    Expected result: file gets saved
    Actual result: it doesn't. Get "An unknown error is detected" dialog

    Workaround: Under File > Document color mode… switch color mode from CMYK to RGB then back to CMYK

    Strange workaround. Ongoing issue

    4 votes

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15. New Automatic file backup missing?

    Just updated to AI 26.3.1 and the new Automatic Backup checkbox is missing from File Handling preferences.

    Running macOS 10.5.7.

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16. SVG Export - Style Tag (Angled Apostrophe) Issue

    Hi,

    I have recently stumbled upon a random issue with exporting SVGs from Illustrator (Desktop). I am recycling some previously used assets that I know work fine and are fully compatible with Articulate Rise (the eLearning tool I import the SVGs to).

    For some reason, within the last week or so, something has changed. Now when I try to import my SVGs to Articulate, I get an error saying the file type is invalid. Having investigated this with the Articulate support team, we discovered that during the export process, Illustrator is adding a random invalid character (this one (`)).

    See attached images for reference.

    I can edit the styling using SVG viewer, but it's slowing down our output immensely and I'm not sure what has changed? I know for a fact these images work fine in the current courses they sit in.

    Note: If I ungroup the assets on the banner image, and export them as SVGs, they all import fine and don't have the angled apostrophe. If I group them together, however, the apostrophe appears! The obvious solution would be to ungroup and collect as a single asset, which I've tested and unfortunately, this still presents the same issue. I've also tested grouping newly created assets together there are no issues.

    Hopefully, someone out there can help out with this!

    Thanks in advance,
    Steph

    Hi,

    I have recently stumbled upon a random issue with exporting SVGs from Illustrator (Desktop). I am recycling some previously used assets that I know work fine and are fully compatible with Articulate Rise (the eLearning tool I import the SVGs to).

    For some reason, within the last week or so, something has changed. Now when I try to import my SVGs to Articulate, I get an error saying the file type is invalid. Having investigated this with the Articulate support team, we discovered that during the export process, Illustrator is adding a random invalid character (this one (`)).

    See… more

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17. SVG The Gradient go to black and the mask failed

    Hi, I use 26.2.1 version, I close illustrator and restart and export SVG, with Presentation Attributes, the Gradient go to black and the mask failed.
    I have surveryed file and report, you can see that.

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18. Recovered files folder appears after using Illustrator

    Every time after using Adobe Illustrator and the next time I turn on my Mac, «‎Recovered files»‎ folder appears in trash can with different Adobe folders inside. What’s this? Why it’s happening? And how can I fix it?

    macOS Monterey 12.3.1
    Illustrator 26.2

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19. このファイルを部分的にしか読み取ることができませんでした

    Win10HomeEdition

    規則性は不明ですが、リンクファイル等を用いているファイルを開く際に上記エラーが発生します。当該ファイルを作成したPCだと開けますが、他PCに移して開こうとすると上記エラーが発生する状況です。

    開くと実際に一部要素しか表示されません。

    もとの作成PCも開こうとしたPCもいずれも26.0.2を使用。
    最新verにアップロードしても同じ状況です。

    4 votes

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    Request to Contact Support  ·  PCM Maro responded

    Illustrator製品版フィードバックへのご協力ありがとうございます。

    こちらの現象ですが、機能バグではないと思われますので、もし、正しくリンクされている場合でも同様の現象が発生するという場合は、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

20. Data Recovery is Disabled for This Document

    Shortly after creating a new file, I receive the message "Data recover is disabled for this document due to an error in recovery process in last session. To enable data recovery, save this document with a different name.". I've not used any complex art and have not saved the file.

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