Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8111 results found
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Illustrator 2021 won't initialize on Big Sur
Illustrator 25.0
MacOS 11.0.1
iMac Pro, latest updates of everything. Nothing else running.Illustrator forever stuck on "Initializing..."
Tried uninstalling, including preferences and reinstalling. Won't start.2 votes -
shape generator
Hi! I have problem with shape generator tool, because it just doesn't work at all. I tried to solve this issue with solutions on forum but it also didn't work. I relased layers, try to play with distance length, reset the preferences of programme. So now I am just hopeless and frustrated. I tried all of these solutions on diffrent files. And I don't know, did update cause that??
I am using illustrator ver 25.2.1, on PC win 10. (creative cloud)
1 vote -
Info panel not reporting all points coordinates in 2021
Previously, the Info panel reported the coordinates of any point that was clicked. In the 2021 version 25.2.1, when clicking on individual points in the same shape, Illustrator only reports the top left coordinate.
1 vote -
.AI files won't open after latest update (25.2.1)
Updated to version 25.2.1 a few days ago and now I can't get any .AI files to open without going straight to file>open.
Getting tired of dealing with a different issue every time this software updates.
1 vote -
illustrator2021 artboard
If you open another version (CC2019, etc.) in illustrator2021, the X-axis and / or Y-axis of the artboard will shift by about 0.0001 (fractions will appear).
I would like you to teach me some good solutions or improve them.1 vote -
jpeg書き出しが出来ない
illustrator(Beta) 25.3.2
MacBook Air M1 OS11.2.3ファイル>書き出し>書き出し形式で、jpeg書き出しを解像度300ppiで行おうとすると、その解像度では……と表示され書き出しが出来ない（150以下は書き出しが出来る）。
他のバージョンでは、解像度300ppiの設定で問題なく書き出しが出来ている1 voteIllustrator 製品フィードバックへのご協力ありがとうございます。
ご報告いただきました問題でございますが、社内での検証（ver.25.3.1/ MacBook Air M1）では再現ができませんでした。
こちらのトピックは対応終了とさせていただきます。
よろしくお願いいたします。
Illustrator チーム
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25.0.1 Colour still wrong
NOT AN IDEA—A BUG!
The colour settings are still incorrect in the newest update.
Totally unusable software, so back to version 24 again.The image on the right is correct from version 24. How that file displays in 25.0.1 is in the middle and the image on the left is the same jpeg as on the right imported into 25.0.1…!!!!
3 totally different interpretations of the same colour. Insane.
Mac 10.15.73 votes -
Moving artboard with locked layers prompt warning
In 24.1, every time I move the artboard with my layers locked, I get the warning: "Any hidden or locked objects in the artboard will not be moved." EVERY TIME!
There is no "Don't show me this again" option and I am constantly adjusting artboards to fit customer's artwork.17 votes -
GPU se desactiva perdiendo los perfiles de color en pantalla y tampoco permite ver Ajustes de Prueba ni Colores de Prueba
Sin motivo al parecer se cambiaron los colores de los PSD linkeados perdiendo los perfiles de color. Se cambió a CPU y no puedo volver a GPU porque aparece en gris, al igual que Ajustes de Prueba ni Colores de Prueba. Al ir al Menú Edición/Ajustes de Color aparece "Emular Adobe Illustrator 6.0". Reinicio Illustrator y al abrir cualquier documento elimina los perfiles incrustados en él.
1 vote -
Art board non stop sliding to the right
I use the latest version of the Illustrator on Windows and this bug appeared recently. (After I started to use Illustrator on my iPad and sync my documents with the cloud )
When I open a new or existing document, the art board starts moving to the right and I’m unable to stop it. I reinstalled the app and restarted my laptop and still the same happening. Please help!2 votes -
Illustrator 2020 (25.0) Crashes Macbook Pro 2017
The first time I opened Illustrator 25 it crashed my MBP before it finished opening. Then my laptop wouldn't start again easily. After I unplugged all of my USB-C cables it would start. I tried AI again but it crashed my system right after AI opened. I couldn't restart again for a while until I unplugged all the cables. Third time I restarted I haven't opened AI and no problems yet so I'm fairly confident it's related.
4 votes -
Relink multiple instances of a graphic to cc libraries
Relink more than one graphics or images in a batch to a graphic or image in cc libraries in one go.
4 votes -
Stroke using touchscreen appears black until I lift pen
I'm using Illustrator 25.2.1 (latest version) with a Surface Studio 2 (latest firmware, latest Windows update as of April 3, 2021.) Using the Paintbrush tool, with either a fixed or pressure calligraphic brush, when I draw a path with my mouse, the path is drawn showing the correct/expected stroke color (such as yellow) as I draw. However when I use the Microsoft Pen to draw on the touchscreen, the stroke is drawn in black until I lift the pen -- at which time it changes to the expected stroke color (i.e. yellow.)
Of course I've restarted my computer, and I've…1 vote -
Smart Guides snaps to document origin
iMac 5K 2019, OS X 10.16
3.6 GHz 8-Core i9
32 GB DDR4Illustrator 25.1
Moving an item or group while working outside of artboard causes snapping effect where group snaps to bottom left corner of artboard instead of moving smoothly from original position. This occurs when Smart Guides are turned on. Turning off Smart Guides seems to return to expected behaviour.
1 vote -
Copy/paste elements from Illustrator to Keynot
I just bought the new Mac Book Air and I’m desperatly trying to copy-paste elements from Illustrator to Keynote and it’s not working. I never had this problem before doing that.
2 votes -
Prestazioni GPU
Su PC, una volta entrati in "visualizza contorno" esce dalla modalità GPU e non si riesce più ad attivarla a meno di chiudere ed aprire un nuovo documento.
Windows 10, NVIDIA RTX 2080, ultima versione di Illustrator
2 votes -
AIX file opens as blank white square
Working in Windows 10 Pro and Adobe Illustrator 24.3
Hi, I've recently run into the issue of not being able to open AIX files in illustrator despite having logged in to ArcGIS Online. Now, when I open an AIX file I'm just given a blank white square without any of my layers. I haven't had this issue before, so I'm wondering what is causing it. Any help would be appreciated. File I'm trying to open is attached as well as a screen grab of what I'm seeing when I try to open it.
Thanks!!3 votes -
ð (eth) and Ð (Eth) glyphs not recognised as the same character
The glyphs ð (eth) and Ð (Eth) are lower and upper case of the Icelandic character eth. Illustrator has no problems working with them, except when you need to change the case, whether you do that by Type->Change Case or by changing the character attribute to All caps (or small caps for that matter).
This is a recurring bug in Illustrator, which has been fixed at least twice before, but somehow creeps in a few versions later. I suspect some legacy code in the internal text engine, which does not reflect the relationship between the two characters.
I’m including a…
64 votesI am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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UI Glitches, but can still edit and save project
Sometimes when I'm working the UI in illustrator CC 2021 will glitch out and cease to work. However, keyboard shortcuts & saving the file still works. Usually when this happens I just save, close and re-open my file and it goes away, but it can be annoying.
I'm running the most recent version of illustrator with a Ryzen 5 3600X, 16gb of ram, and a GTX 1660 Super graphics Card.
2 votes -
Buffer memory glitch
I have iMac (Retina 5K, 27-inch, 2019) running the latest BigSur 11.1, Illustrator the latest version 25.1. For the last year or so I was upset by glitches while working with complex shapes. In recent weeks it became so severe as to stop my work completely. Whenever I copy an object, especially several objects, it immediately pastes a text block with gibberish. I turned off "including SVG code" in clipboard handling option yesterday and it helped for some time, now it came back with full force.
1 vote
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