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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8260 results found

  1. Resizing a new document window is broken

    When creating a new document the widow goes full screen, when I try to resize using the bottom right corner to resize window, it automatically grows larger than the screen size and can't grab the corner... then when I do get the corner back on the screen trying to resize just doesn't work well, it’s very slow and largish and half the time it won't resize it jumps back to full or only partially resizes... never did this before and it’s a pain. I spend 10 min trying to get the window like I want it to be nearly every…

    8 votes

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  2. Fonts not updating on the fly

    Copied from my forum inquiry that I eventually solved on my own...

    I am a type designers & I use illustrator in building & testing fonts as part of my production workflow. I use the same array of font apps along with my cc2019 suite on 2 different machines. One is a mac mini one is an imac, both are on the latest mac os.

    On the mac mini, with Illustrator open I can see changes to a font immediately reflected in the document. In other words if I replace a .otf or .ttf font file installed at mac hd/library/fonts…

    1 vote

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  3. Free Distort doesn't apply to certain gradient strokes

    I was working on a type effect when I realized the Free Distort filter (found under Effect > Distort & Transform > Free Distort) doesn't apply when the selected object uses a stroke with a gradient that is applied along or across the stroke. Is this intentional? I hope it isn't since it doesn't seem intentional.

    Here's how I did it.
    Create a rectangle. Make sure it has a fill color. Then add a stroke and pick a gradient. Change the stroke style to be either the second or third option. Then apply the Free Distort filter to the object…

    1 vote

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  4. Version 23.0.3 Adobe PDF Preset / Transparency Flattener Preset "Convert All Text to Outlines" Not Working

    In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.

    I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".

    How is this…

    5 votes

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  5. New document window sticks to single space when working in macOS

    When you start a new document, if you switch spaces in macOS Mojave, the new document window sticks to the original space it was opened in instead of following the user from space to space. This can lead one to think that Illustrator is frozen or stuck as the workspace is locked when the new document window is open. Double clicking Illustrator on the dock does not switch the user back to the space the new document window is in.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  6. 1 vote

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    0 comments  ·  Other...  ·  Admin →
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  7. eyedroper doesnt work anymore over symbols, neither bitmaps

    In the past, eyedropper tool was working with symbol, right now completely ignores it and pick whatever object is behind.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  8. Ai quits unexpectedly constantly

    working on a new or existing file, Ai unexpectedly quits: on save, quits when i choose "edit link" and quits randomly- no idea why. does not save file at all, as if the file never existed and i need to start from scratch every time, even if i previously saved my work!

    OS: Mojave 10.14.6
    latest Ai cc version

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  9. Embedding link/image and it duplicates itself in top left corner

    Occasionally, when i embed an image in the link menu, it will duplicate that image in the top right hand corner of my document. The one I embedded into the document is embedded, but the "new" duplicate is still linked. I just noticed this happening as of recently.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  10. Move window doesnt update with most current move value

    When I drag an object with the selection tool that move used to be reflected when I opened the move dialogue. However now that dialogue gets stuck on a previous move unless I use the direct selection tool to move the object.

    I am using the most current version of Illustrator CC on a 2013 Macbook running Catalina.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  11. Paste in Place gets object pasted into its original layer and not a selected one

    Copy an object (Cmd + C), then create a new layer, select it and Paste it in Place in the new layer — the object gets placed in tis original layer instead.

    9 votes

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    2 comments  ·  Other...  ·  Admin →
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    The 'Paste Remembers Layers' option in the Layers panel’s flyout menu regulates this behavior. When it is checked — Illustrator will honor the original layer of a copied artwork and paste it in the same layer, ignoring the selection of a layer.

    However, if disabling this option does not help — please comment.

  12. Embed images disappears/ becomes damaged after illustrator crash.

    It started to happen after I changed to windows 10 and dobe updated the Illustrator version. Prevent this from happening, cause when images are embed I do not have any copies in my computer. They are just there in illustrator and lots of hard work might be lost.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  13. AI 23.03 - Absolute Performance Hog

    AI has a clear performance problem on my MacBook Pro (Mid 2015, 15", top of the line model). My computer bogs down entirely, fans kick up, the software is extremely slow to respond to doing anything, even simple tasks. It's not isolated to my file--it is the software. Upon quitting, my system returns to normal. The CPU processes for AI were in excess of 120% and consuming nearly 40% of my entire CPU processor power (2.8 GHz i7, 16GB Ram).

    No trouble with previous version of AI.

    5 votes

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    1 comment  ·  Performance  ·  Admin →
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  14. Text copied from Illustrator and pasted into Word, Keynote and other editors appears as image and not editable text

    Illustrator CC 22.1.
    Mack book pro MacOS high Sierra Version10.13.6.
    Microsoft Word Version16.23 (190309)

    Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

    I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
    Since 2011 until 2018 I was able to…

    4 votes

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    If you right click in word you should get a paste as text option.
    Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
    It is for word to pick any of these clipboard formats and consume.

  15. Paste in Front/Back should override Paste remembers layers option

    The layer from which an object is copied is used for the pasted object even when using the Paste in Front/Back command. This is counterintuitive and the command should override the option.

    1 vote

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    3 comments  ·  Other...  ·  Admin →
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  16. Cannot export large files to .png format at 300dpi

    I’m using the command: File > Export As > PNG
    Use artboards: Not selected
    Resolution: High (300dpi)
    Ahti-Aliasing: None
    Background Color: Transparent

    I have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
    The operation cannot complete because of an unknown error [!now]
    I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)

    4 votes

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  17. Lock doesn't work for groups in groups

    How to reproduce the bug:
    1. Create two shapes.
    2. Group the two shapes
    3. Create two new shapes.
    4. Group the two new shapes
    5. Select the two groups.
    6. Group the two groups.
    7. Now you have a parent group with two child groups.
    8. Lock one of the child groups.
    9. Select the parent group.
    10. Now both child groups are selected and can be changed even the one that is locked should not be possible to alter.

    3 votes

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  18. Unstable CC 2019 in Mojave

    Illustrator CC 2019 on OSX Mojave is completely unstable.
    Ive been working on a few files today, Illustrator crashes within 3mins of working on a file and there is no recovery file, so basically I lose what I am working on. Im now saving every 30 sec anticipating a crash. At first I htought it was a font conflict, so I outlined all of hte fonts. Nope, still crashes. Next I will uninstall Illust CC19 and re-install.

    14 votes

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    14 comments  ·  Launch  ·  Admin →
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    Mojave is a supported operating system since Illustrator version 23.×.
    We request your help. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  19. Can't reset bounding box on certain shapes

    "Reset bounding box" is greyed out on objects that has been created with these tools: Line tool, Rectangle tool, Ellipse tool, Polygon tool, Rounded rectangle tool

    It seems to work with all other objects.

    I'm using 23.0.6.

    2 votes

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  20. Text with small caps is not exported correctly to SVG

    When setting the small caps variant to a piece of text, this information gets lost on SVG export.

    How to reproduce (Winx64, 23.0.3):
    - Create a new document
    - Add some text, e.g. "Some Text"
    - Activate the small caps property for the text
    - Export the document to SVG via File -> Export -> Export As...

    In the resulting SVG document, the text does not appear as small caps but instead is capitalized, e.g. "SOME TEXT".

    Expected behaviour: the text should appear with small caps with the help of the font-variant: small-caps; CSS attribute.

    2 votes

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