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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8125 results found

  1. Toolbar panel won't stay long & skinny when docked

    The toolbar panel on the left, when docked to the left side of the screen, will not stay long & skinny (after pressing the double arrow) when I close and reopen Illustrator. It always goes back to short & fat. If I undock it, Illustrator remembers the orientation just fine. This happens even when I save a new workspace.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  2. Currently selected artboard not automatically highlighted as per normal

    Running Mac 10.13.6 and AI 22.1

    In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.

    In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6…

    2 votes

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    3 comments  ·  Documents and Artboards  ·  Admin →
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  3. Select Tool does NOT select! Color swatches don't change item colors!!

    There's no idea. You guys are making every day more difficult every time you ***** up a new version. Us poor idiots that work every day with your programs are going crazy keeping up with the changes that don't work, the ideas that benefit some but not all and all the malfunctioning things you've managed to do with the old tools that worked just fine. You're making me hate this profession of graphic designer and you're making me loose money and time every day. Why don't you just fire your engineers and leave us alone?

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  4. Ungroup hotkey does not work

    'Ungroup' keystroke (CTRL+SHIFT+G) does not work. I even went into the keyboard shortcuts and tried to reassign that keystroke to the command, and it won't let me. 'Group' (CTRL+G) works great. Clicking ungroup in the properties panel is the only thing that works.

    4 votes

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    2 comments  ·  User Interface  ·  Admin →
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  5. Can't randomly rotate an object anymore

    Working in Illustrator 23.01, I'm no longer to hover over the corner of an object and have the curved arrow show up so I can randomly rotate. What's up? I need this feature.

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  6. Font drop down menu disappears

    Whenever I select the font drop down menu, and I'm going through the fonts I have, it just randomly disappears as I'm looking through the fonts to find the one I want to use, although I can still use my arrow keys to go through the list even though the drop down menu isn't on my screen.

    33 votes

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    37 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  7. Can't draw inside?

    Hi. I am trying to draw inside a capital letter. I have tried both converting type to outline by itself and then converting type to outline and then expanding the object, but the "draw inside" option remains grayed out.

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  8. Gradients Swatch Box Snaps Back

    When expanding the box to see your gradient fill it immediately snaps back to the letterbox default. I cannot gauge the color gradients very well without enlarging the viewable gradient area.
    Its a bug that needs fixing.

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  9. Drop shadow bug on modal dialogs

    Modal dialogs in Illustrator 22.0.1 (64-bit) on Windows are rendering incorrectly for me.

    11 votes

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    12 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. Centering guides

    Illustrator CC 2019 - 23.01:
    When guides are grouped it is impossible to center this group in de page by using the "alignment on artbord tool". This was working until Illustrator 2017.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  11. Pasting symbols now creates unique symbols instead of instances of the original symbol

    Copy-pasting a symbol —whether individually or by using the paste to all artboards command — now creates a new symbol instead of creating instances of the original symbol. Alt-dragging the symbol to a new artboard creates a new instance of the original symbol as expected.

    This seems to be a new bug, as I can't recall ever having this issue before. Thanks for checking into it!

    11 votes

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    10 comments  ·  Symbols  ·  Admin →
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  12. In Illustrator 23.0.1 the Zoom tool doesn't work to zoom to center if I pull a square box with the tool

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  13. Can't open files from Microsoft Outlook or any other outside source!

    Can't open a file by double clicking on it from an attachment in an email or from explorer or from my desktop etc! Only way round it is to do File > Open when Illustrator which is a reeeeeally slow way of working when you're dealing with multiple files! Pleeeeeeeeeeease fix this :)

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  14. Open file that is already open deletes unsaved changes without prompt

    If a document is already open and have changes that aren't saved and the user accidently opens the same file, the file closes without giving the user a chance to save changes...

    7 votes

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    11 comments  ·  File Save, Import and Export  ·  Admin →
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  15. SVG files can not be opened in Adobe CC / Illustrator 22.1.0 (Mac OS, High Sierra)

    I have been successfully exported / imported SVG files in the past. Just recently I had to re-install MacOS and Adobe CC suite with Illustrator, Photoshop etc. I just noticed I can not open SVG files in Illustrator anymore. They can be opened in Photoshop but not in Illustrator. If i try to open them in illustrator, I'm seeing prompt where I can choose if I want to import the file in text, PNG (!) or some other formats.

    3 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  16. Spell Check doesn't understand what "Uncapitalized Start of Sentence" means.

    While running spell check, Illustrator doesn't seem to understand that a comma is not the end of a sentence, or that the word following the comma is the start of a new sentence. See attached screen shots.

    (running the version of Illustrator on Mac running OS 10.13.6)

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  17. Tools not snapping or showing blue line path or anchor points

    The Pen and Direct Tool are not snapping or showing the blue line path when drawing with the tools (Pen tool, Curvature tool, Direct Selection Tool) I have googled forums to see what the issue and it seems to be something that happens when the software is updated every so often or something like that, and shortly before I encountered this issue about 10 minutes ago my software got an update... please fix this :(

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  18. Illustrator crashes when trying to open any type of file

    Windows 10, HP Laptop
    500 GB Solid State Drive
    8GB of RAM

    Adobe Illustrator 2018 and 2019 (just updated)

    I need this fixed. Adobe Illustrator crashes when I try to open any type of file. No matter what I try to open, it generates a crash report, which I have sent 3x times now. I have rebooted, did an clean Illustrator install, reset preferences, and have insured a default printer is assigned. I need this for work, otherwise I lose money.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  19. Typing in Hebrew it RTL

    Whenever I try typing in Hebrew the letters go in the wrong direction, and I have no option in the paragraph pannel to change it as I know there is supposed to be. What should I do?

    5 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  20. Cannot open .ai files after update. Windows 10

    After new October update for Illustrator CC 2019, I can no longer open .ai files? I get the 'how to you want to open this file?' window appear.

    If I right click .ai file > properties > opens with, change. and select the correct Illustrator it still does not change!

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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