Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8043 results found
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My text is being converted automatically to shapes
I am working on a project (wordle project) and I have a layer where I put text; Every time I open the file after I had saved it, I find the new text converted to shapes :s. This is so frustrating.
1 vote -
update link to illustrator 2017 sdk on https://www.adobe.com/devnet/illustrator/sdk.html
The move from https://www.adobe.com/devnet/illustrator/sdk.html
to https://console.adobe.io/downloads/ai left behind a broken link to the 2017 sdk.
Easiest thing to do would be to update the 2017 sdk link on the old devnet page.1 voteWe are moving away from devnet to the Adobe io site. Moving forward that will the place to get all of Adobe SDK.
We also have an early access program for our plugin partners. You may join our prerelease site you will get SDK builds way before we release it on public facing pages.
Here is the link to join Illustrator prerelease http://adobe.ly/1Q3rCPI -
Dual Screen - Prompt window display on the wrong screen - Mac
The prompt dialog display window constantly display on the wrong screen even after repositioning to the main display.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator 2018 Crashes
Surface Book crashes within minutes of starting drawing in Illustrator 2018. Have done a complete diagnostic check of my machine with Microsoft online and there are no issues there. What should I do?
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.With Regards,
Raghuveer -
showing an extra art-board which doesn't really exist
It is showing an extra art-board which doesn't really exist,
Illustrator 2017 ME
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Selecting list view does not change from grid view in "Start" screen.
v22.0.1
Selecting "list" view in the "start" window does not change the view. Have restarted numerous times. Not a big deal, but annoying when I need to see full file names (which are truncated in grid view).
1 voteThe issue no longer happens in the latest versions of Illustrator.
If it still happens for you — please comment back with details.
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Start Screen and New Page Screen has a black border as if its minimised
The Start Screen and the New Page screen acts as if it is minimised inside the window (see attachment to understand) until i update the page by minimising and then maximising the application.
as there is no way to minimise the new page screen it is stuck in this state. Started happening all of a sudden tonight. I have tried to turn off gpu acceleration but that has no effect. Tried Uninstalling but also didn't fix the problem.
I have not tested any other pages like preferences to test if it happens on that too but my guess would be…
2 votes -
CC 2018: The 'undo count' button in preferences is not responding
Basically, I can click it but it doesn't respond.
It's impossible to change the value.See video of the bug:
https://www.youtube.com/watch?v=gSnDwWVZnhs3 votes -
Anchor Points Flat Instead of Sharp Points
When I draw a point with the pen tool, sometimes it gives me a nice sharp point, and other times it flattens it like a bad military haircut. If I wanted it flat I'd select the Bevel Join. Instead it takes me several minutes of fiddling with the anchor point angles to get the points, often giving me a curve that I didn't want, and wasting valuable time. It seems to be even worse than usual since the latest update (22.0.0).
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Blending mode in text box not saved in the file
Adobe Illustrator 22.0.0, Mac OS 10.11.6 - Extensis Universal Type Client user:
I am experiencing a very troublesome bug:
- make a text box with a few lines
- put a backgrund coloured object under it, so that multiply blending can be shown up easily when applied
- apply a blending mode (such as multiply) to the second line only; now you have a single text box where the first line is normal, the second is in multiply mode
- save the file
- re-open it: the multiply text line has reversed to normal modeThis also happens if you…
1 vote -
Menu Issues
MacOS High Sierra 10.13.1
Illustrator 22.0.1When the Application Frame is disabled, the menu items are displayed incorrectly. The "View" menu is attached.
I have reset the preferences and the menus seemed to work fine, but when I disabled the application frame, they went crazy again.
Also discussed on Twitter with Customer Care. https://twitter.com/scottzirkel/status/928392054660530176
1 voteHi Scott,
Thanks for reporting the issue. Illustrator team appreciates this.
We are able to repro this issue at our end.
With Best Regards,
Raghuveer Singh -
Illustrator CC 2018 crash on swatch library import
Hello,
Every now and again when I import a swatch library from the presets folder via the Swatches import menu from "Other Library"; Ai would crash the first round. When I open the file again and repeat the import process, no crashes occur.
This happened with previous versions as well.
Thanks and cheers.
1 vote -
Pixel Preview option bug
- Illustrator CC 2018 (22.0.1)
- create a circle in the artboard (any size), then open a new window. choose one of these two windows to set view model with Pixel preview. nothing happened. and nothing changed in this window. if zoom in or out. still can see the scale value on the file title bar.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards
Nitish Agarwal
Illustrator Team -
Font does not look good
Your version of Adobe Illustrator: CC 22.0.0 (64-bit)
The steps you were taking when you experienced the issues: anytime I use fonts
Your expected result: I expected that fonts will preview correctly
Your actual result: I've attached an image. First text is with a type, second is after I use create outlines.Thank you very much
1 voteHi,
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.Thanks
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illustrator 2018
Today i installed Illustrator last version.
When we click a smart object in photoshop, illustrator open bit doesnt open the vector we are trying to work from smart object.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Sierra (macOS 10.12.6) GPU rendering issues for Illustrator CC 2018
I recently upgraded to CC 2018, and I've been having issues with pathfinder as well as how paths are being displayed. Attached is a shot of what's occurring...this phenomenon not only happens in new edits since udpdating, but is showing up in files that did not display this way previously.
2 votes -
Optimize Illustrator
I've already optimized Illustrator for my graphics card. I keep getting the notification for it, even though I've done it.
I could turn off the notification, but I'd rather get important Adobe update news.
Can the message be automatically deactivated if we've already optimized?
1 voteIdeally, you should get this message only once and not always. Which version of Illustrator are you using?
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Asset Export Panel Empty
Unable to use "Asset Export" because the panel is empty. Help please.
1 voteI am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
High Sierra 10.13
Es imposible trabajar con la aplicación ya que todo se colapsa por un lag extremo. Todas las herramientas se ven afectadas y ni siquiera crear un simple objeto resulta fácil debido a la lentitud. Mi equipo es un Macbook pro Mid 2014 intel i7 2.5 GHZ 16GB DDR3 de memoria Iris pro 1.536 MB y NVIDIA GT 750 2GB. Necesito ayuda urgente por favor,
1 votePlease get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
カーニング
◆あなたのバージョンのAdobe Illustrator
L CC2018
◆問題を経験したときに取っていた手順
Lグループ化されたオブジェクトとフォントのグループの
フォントをカーニング欄をクリックした際
◆期待した結果
Lカーニング可能
◆あなたの実際の結果
Lカーニング不可、イラストレーターがフリーズ1 vote
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