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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. illustrator 25.1 _ DXF files not coming in to scale

    catalina
    new illustrator update 25.1 - dxf scaling is off - not correct
    original size nor does it work using 100% scaling import
    previous version no problem...dxf files come in to scale "original size"

    10 votes

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    12 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Black png

    my png transparent images are showing up as total black images after export . They show fine for a few seconds and in the viewer window but the png it self is totally black. Works sometimes and others not I would say 2 out of 25 show up black.

    1 vote

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    7 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. Exported ai files cannot be saved again

    Problem Description:
    When exporting an ai file via script or action, the exported ai file cannot be [Save], [Save As], or [Save a Copy].

    • Specify ILLUSTRATOR11 or lower for compatibility and true for saveMultipleArtboards.
    • This problem does not occur when ILLUSTRATOR12 or higher is specified or saveMultipleArtboards is false.
    • The version of the original ai file is not relevant to the operation.
    • It happens in both ExtendScript and AppleScript.

    Environment:
    • macOS 10.14.6
    • Illustrator CS6(16.2.1)-2021(25.2.3)

    Steps to Reproduce:
    1. Open an appropriate ai file and execute the script in the [Code to execute] section.
    2.…

    4 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  4. 76 votes

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    153 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

  5. Illustrator is not exporting with the current file name


    1. Create a document

    2. Draw a rectangle (just for it to have something inside)

    3. Save it anywhere as '1.ai'

    4. Export a, say, TIF, with default settings (these don't really matter) — Ai will offer '1.tif' name for the file exported

    5. Save this document as '2.ai'

    6. Export another TIF — Ail will use '1.tif' name, although the file is now '2.ai'
      This is wrong. Ai should adapt the name from the file actual name and not the original one.

    27 votes

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    14 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  6. Export from Illustrator with "Export for screens" and Import to Unity, Size Bug

    SYSTEM DETAILS
    OS Name Microsoft Windows 10 Home
    Version 10.0.19042 Build 19042
    OS Manufacturer Microsoft Corporation
    System Manufacturer HP
    System Model OMEN by HP Laptop 15-dc0xxx
    System Type x64-based PC
    Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s)

    Illustrator 25.2.3 (64-bit)

    Steps to reproduce (not consistently happening though?):
    - Make artboard in Illustrator 4096x4096 (or other power of 2 canvas)
    - Make something on it
    - Export for Screens, export artboard, png filetype
    - BUG: Exported .png has the dimensions 4097x4096 in Properties->Details
    - Import to Unity
    - Upgrade MaxSize compression to 4096
    -…

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  7. Save now takes longer in updated 2020 version

    When I save, even a blank document, it takes Illustrator a lot longer than the previous version to save.

    91 votes

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    110 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

  8. Open dialog box Dimmed items that open

    When opening files, and navigating with the Open window to a new folder. There are times items that clearly will open but are dimmed. Even folders have been shown dimmed today. Same with last version of Beta.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  9. Illustrator 2020 (24.2.1) crashes when saving eps file

    Illustrator 2020 (24.2.1) crashes with the following steps.


    1. Apply a calligraphic brush to the path

    2. Save the document in [Illustrator CS EPS] or older format and close it

    3. Open the document from step 2 and save it again

    Confirmation environment
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    Stock illustration services often require Illustrator 10 EPS, so we expect corrections.

    Illustrator 2020(24.2.1)が,次の手順でクラッシュします。

    1. パスにカリグラフィブラシを適用する
    2. 書類を[Illustrator CS EPS]かそれより古い形式で保存し,閉じる
    3. ステップ2の書類を開き,再び保存する

    確認環境
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    ストックイラストサービスではIllustrator 10 EPSを要求されることが多いため,修正を期待しています。

    26 votes

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. All PNG's exported are blurry

    Every time I export a file to PNG, it comes out blurry. It also appears blurry when I turn on the pixel preview. I have never experienced this problem until I recently updated my version of Illustrator. Exporting to PDF does not cause an issue.

    I am using Windows 10 Pro version 19042.746, with Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2.30 GHz, Installed ram: 32.0 GB (31.8 GB usable), 64-bit operating system, x64-based processor.

    Illustrator version 25.1

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator crashes, hitting enter when importing a file

    When choosing a file to import and you hit the enter button on the keyboard the whole app crashes ... impossible to do anything it just freezes and makes my whole Mac mini M1 freeze!!!!!

    And if you have an other adobe app open this one will freeze too!

    Please fix this, it's huge problem

    1 vote

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  13. Bug with text with DXF exported from Illustrator

    With the new update 25.2.3 I have problems exporting DXF files from Illustrator.

    Each time I do it the texts change of size to a very, very small one.

    I export graphics to use them in Automatized Cut Machines but the texts do not appear in the right size. I had to keep and old version of illustrator 25.0 in order to be able to still use those machines.

    What can I do?

    1 vote

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  14. with the new DXF importer closed filled shapes comes as solid facets

    I import a DXF block filled by a solid Hatch.

    Previously (stillworking in Ai2019) the shape comes as a filled closed path

    now it opens as tons of single filled triangles

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. Illustrator v25.1 - Not saving

    AI v25.1 on Win10 Pro (BOTH programs have had the most recent updates).
    Whether opening a previous file or creating a new one, not being able to save said file(s) as .AI in any version.
    Consistently get the error "This file cannot be found" (see attached).
    Again, see attached.

    Anyone else having the same?
    Any suggestions?
    Thanks, BGunn

    4 votes

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. File won't SAVE nor SAVE AS; only SAVE AS COPY

    Working on MacBook Pro, Catalina OS, Illustrator 25.2
    The "SAVE" file is not an option. Whether an existing (an existing file with or without changes), or a new file - I cannot "SAVE".

    The "SAVE AS" option looks to be available, but then it does not work.

    The only thing that is a workable option is "SAVE AS COPY". Which is nonsense. This just started happening and I can't fix it. I've tried uninstalling Illustrator and re-installing. No change.

    This is completely unacceptable and I've wasted 3 hours of precious deadline time trying to figure this out. HELP!!!

    ARGH!!!!

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  17. Can't open DXF

    I can't open a DXF file in Illustrator 2021. This is the error message I'm getting

    3 votes

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. Saving file issues

    I am trying to save another file and I get this . The file is not opened by anyone other than myself, also, the folder name is the same and the file is not read only. I keep having this issue constantly!

    2 votes

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  19. Error to open/import .dxf format archives in latest update version

    I work in textile area, and we need to import .dxf archives from Audaces program. I've never had problems, until the latest update version. I can't import this extension, it appears the unknown error message number "2067".

    5 votes

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  20. Background Save works but it thinks it's not working! v25.2.1

    I'm having an issue described in an older bug report (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/39029392-background-save-works-but-it-thinks-it-s-not-worki): open files stay marked as having unsaved changes when they are saved.

    This is reportedly fixed in v25 but I'm on 25.2.1 and have this exact same problem. Not with every file and not every time, but it happens.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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