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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Raster images appear at 72dpi on an artboard with 300dpi raster effect settings (scaled too large)

    raster images brought into Illustrator always seem to appear at 72pdi, and are scaled too large relative to an artboard with 300dpi raster efects. There is no way to set images to appear at the desired resolution, instead requiring you to manually adjust their size with the transform tools.

    A 300 pixel wide png appears on the artboard scaled 4.17 inches/105.8mm wide. It's too big and blurry if you print it. You have to down-size it manually with the transform tools... awkward.

    The desired behaviour is for raster images to appear scaled on the artboard at an appropriate size relative…

    3 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. text block cursor not indicating actual cursor location

    TEXT BLOCK CURSOR NOT INDICATING ACTUAL CURSOR LOCATION
    This has happened a few times to me, but is not consistent.

    When editing text in a type block I use the pointer to hi light the area where changes are required but the changes occur at a different point in the text.
    I have attached an image to clarify this - the black editing block is hi lighting the additional space I intend to delete but the actual character deleted is a few characters away (in this case the letter 'f' which shows with a blue edit line in this image…

    4 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    3 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  4. High Sierra disables Illustrator

    Since updating to High Sierra last week every time I go to open Illustrator the spinning wheel appears and is never resolved. I chatted with support last week and was told I needed to contact Apple as it's a compatibility issue. They were also not able to help.

    3 votes
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    2 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  5. Scaling bug in Illustrator 22.01

    Hi, I'm working on files in which I have to scale objects down precisely with multiple digits behind the comma.
    When scaling the artwork in multiple (3) layers down to 18,602% everything looks good. But when using one digit more, 18,6023%, the artwork is scaled down much more, which is incorrect. I need to use even more digits, but that's impossible like this. I've attached screenshots.

    I'm on an iMac Retina 5K, 27 inch, 2017 running MacOS X 10.3.3 with the latest version of Illustrator, 22.01.

    I'm using mm als units, so maybe it's a rounding issue. I can reproduce…

    2 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  6. Rendering on 2 screens

    I'm working on 2 screens : My library is only visible when the panel is on the main Screen (Screen N°1).
    Or i need to place all my panels on my second screen to have my main file only.

    To be able to have the contents of my Library i have to place the "Library" panel on my main screen.
    I would like to have it on the second screen

    1 vote
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    2 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. shortcut delay

    in iMac, all of the keyboard shortcuts are a little bit delay, like 0.5s. How can i solve this issue?

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. zoom

    the shortcut for the zoom "space + Cmd + opt" is broken... It's a selection's tool which appears, I don't change my shurtcuts.

    Illustrator 22.0.1 on macBook Pro OS High Sierra 10.13.3

    2 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  9. Drag-n-drop across documents to locked layer warning

    Please see the animation.

    I have two documents, one with current layer is locked.
    When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all approriate layers?'...

    But in my case it does not.
    I remember seeing it from time to time, but often it stops appearing.
    I have nothing as result, no warning, no message, nothing.
    And it's…

    8 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Both Free Transform tool and bounding box treat narrow objects wrong

    I don't use bounding box. It messes with my corner and middle points, it occasionally resizes my art when I just want to drag it by it's side and so on — so I always turn it of.

    When I need to scale anything, I pick up Free transform tool.
    Alas, both of these marker-ish tools have same problem — they treat narrow objects completely WRONG.

    See the file attached.
    For example, I have a perfectly aligned and sized magenta strip.

    First, I try to use Free Transform tool to make it taller. AI transform my path not from the…

    8 votes
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  11. crash

    I am using CC 2018 and it is up to date. Illustrator randomly quits when saving file. When I hit command + s, Adobe will randomly quit. Has done it twice today. A few more times the last few days.

    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Are you by any chance saving it a network share over macOS 10.13?

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  12. When I select file>new the pop-up comes up blank.

    This happens in all adobe CC apps, the basic start menu is blank. This is with the newest version of adboe CC. When I scroll the cursor over the blank screen it generates a pointer that would enable me to select the image which is not present. Again, this issue is in illustrator and premier pro. I have unistalled and installed CC twice to fix any install errors. this has not fixed the problems. Thanks in advance for any assistance.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Transformaton Pallet Y issue (bug?)

    When I tab through the transformation pallet to input the X and Y vallues. The Y always changes to something that seems random, always need to fill Y in a second time.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  14. Some files (not all) print in a mirror image

    Random files will print in a mirror image. I have checked settings in my printer and it is not there. This started happening when I updated Illustrator 2 days ago

    1 vote
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  15. Offset pen tool

    When I try to draw with the pen tool the point is a couple points offset from where I click with the cursor. I have the latest version of Illustrator on my MacBook Pro and it just started doing this while I was in the middle of a project. I've tried restarting Illustrator but that didn't fix anything.

    4 votes
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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Send to back

    I am busy working on a big logo project on illustrator, using only one layer. I started filling up the art-boards and space available. However, after only using about a third of the available space the send to back feature wouldn't work. It would register the object as infront of the other object but it wouldn't show the object I placed infront.

    I am a 14 year old student at the International School Eindhoven.

    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  17. Export As jpegs show in recent files

    Using File > Export > Export as (Jpeg with artboards) makes a load of lovey jpegs from my artboards.

    However all of them show up in the recent files view, making it harder to find the actual recent file I was working on. (Espeically as all the jpegs have the same thumbnail showing all art boards - like the original file. Given Illustrator can't even do much with jpeg files why are they shown at all?

    3 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  19. 4k scaling glitch

    When opening Ai on my pc with 4k resolution, a lot of the content on the menu page i off, and I can't resize them to see the rest.
    This is also current in the "new document" setup.
    Very irritating.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Pasted/Embedded Images are disappearing


    1. 22.0.1 on MacOS 10.13.3

    2. Illustrator closes either through my action or an unexpected crash

    3. I expect all of the embedded files I've been working with to display on the canvas

    4. A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into…
    26 votes
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    17 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    When this issue occur please share the AID file with us without closing illustrator.
    1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:

    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
    Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

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