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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7417 results found

  1. アートボード名が保存されない

    1.Illustrator 2020(Illustrator 2019)

    複数のアートボードを作成し、アートボードパネルにてリネームし保存をして閉じる。
    そのデータを開いて再度アートボードパネルにてリネームし
    書き出しjpgやpngをすると(アートボードごとに)、パネルの1番目(アートボードの1)のみリネームが反映されず元のネームで書き出されてしまいます。

    1 vote

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  2. "New..." Window won't pop up after recent update

    When you click 'new...' to start a new file... nothing happens. The window should pop up.

    2 votes

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  3. Simplify Path flags points incorrectly as smooth

    When using Simplify... on a path with several corner points, the resulting simplified path will have several of its corner points flagged as "smooth". As soon as you try to move one of the tangents of the incorrectly flagged corner point, the opposite tangent will snap into a colinear position.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  4. Asset Library Export stopped working with batch exporting

    From today for some reason batch exporting icons does not work in the Asset Export. I have a set of 150 icons that I use, and only change the color combinations as required. It always worked flawlessly. From today, When I click export, it seems to work, but no icons get exported when all are chosen. If I manually check a few at a time it works, but if I choose All Assets, it wont work anymore. Tried rebooting and clearing the cache.
    Windows 10
    Illustrator 24.2.1 64bit

    1 vote

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  5. Stability update made Illustrator very unstable

    I noticed the 27/07/2020 update described itself as addressing stability issues, which I didn't have. Since the update ran, 3 hours ago, I've had three crashes - all when copying text and graphics together. My crash report crashed too.

    5 votes

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    0 comments  ·  Performance  ·  Admin →
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  6. Point Type moving when opening CC2019 AI file in AI2020

    MacOs Catalina 10.15.3
    CC2019 version 23.1.1
    AI2020 version 24.2.1

    Only seems to occur when the text is aligned to the centre, set as point type and has tracking applied to it.

    We have artwork files created in CC2019. When opening one of these files in AI 2020, version 24.2.1 on either Mojave or Catalina, text that is set up with tracking, is point type (instead of area type) and centre aligned shows a significant movement to the right.
    As you can see from the attached .gif of the two files, there is one instance where there is no tracking applied…

    1 vote

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  7. Freezing when selecting multiple artboards

    Windows 10 Ver.2004 (build 19041.421)
    Illustrator Ver 24.2.1

    1. Make multiple artboards
    2. Select two artboards

    This operation freezes the operation of Illustrator.

    This problem does not occur in Ver.23.1 and 22.1.

    1 vote

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  8. 2 votes

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  9. Smart Guides buggy at artboard corners

    When resizing snapping shapes or objects, Illustrator smart guides alert user that object is being snapped to corner or intersect, however it isn't actually, and it's not until you zoom right in that you realise it hasn't.

    Snap to Pixel is turned off. Smart Guides are turned on.
    There is no 'anchor' at that location other than the Artboard Edge.

    1 vote

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  10. Problem with Direct selections (A) - Clicking on the patch does not mark the object

    Hi,
    something has changed in Illustrator updates.

    I understand that an object nested / masked in an object should not be editable with the Selections Tool (V) from the main object level. Yes, and that's good.

    But definitely NOT when use tool (A). This is a different work scope situation in Illustrator when working with the Direct Selections Tool (A).
    Then each track visible in the Outline view should be selectable.

    This has made the job a lot more complicated now when I want to select objects inside a crop and edit their properties or shape.

    Unwanted change in illustrator…

    1 vote

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  11. Full colour image shut down to a simple line drawing

    Illustrator shutdown unexpectedly. When it recovered, my drawing was fine for a moment, then reduced all the work I had done into a simple line drawing. What is going on? I don't see the image I had spent many hours developing.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  12. There's a weird bug that affects anchor points when aligning to an artboard.

    There's a weird bug that affects anchor points when aligning to an artboard. It won't align in any way. PLEASE FIX

    1 vote

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  13. Problem with selections (V) - Clicking on the fill does not mark the object

    Hi,
    Clicking on the fill does not mark the object.

    Unwanted change in illustrator update.
    See the movie.

    Best Regards!

    MOVE: https://share.getcloudapp.com/YEup7yD9

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  14. MacOS Big Sur rendering bug.

    Hi!
    I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening.

    10 votes

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  15. Version 24.2.1 Crashes at Launch

    I am working on a MacBook and updated to version 24.2.1. It functioned for several days and now crashes at launch. I uninstalled the application and re-installed it, but get the same result. I keep version 23.1.1 on my computer, and it works, but of course I can not open any version 24.2.1 files.

    Mac OS Mojave, 10.14.6 (18G3020), MacBook Pro (15-inch, 2017), 3.1 GHz Intel Core i7, 16 GB 2133 MHz LPDDR3

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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  16. Export as jpeg - saves with incorrect file name.

    I am using windows 10 and 2020 version of illustrator.
    When I export a file as a jpeg the jpeg file name doesn't always match the current file name. Instead illustrator is remembering previous file names and overwriting the jpeg with that name instead of the name of the pdf file I'm exporting from. It sometimes reverts to a file name that's 5 or 6 times back in my history of saved file names. EG if I have a file named File 01.pdf and I have Files 2-6 also saved as pdf files and I've exported them all as jpegs…

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  17. Asset Export does NOT retain the layer name

    When selecting two or more elements in a layer named "A" for instance, and adding to the Asset Export panel with the single plus button, it renames it 'Asset1' or something random.

    HOWEVER, if that same layer is nested one level deep, clicking the multiple + add button adds it as a SINGLE object, WITH the proper name.

    Very funky indeed.

    Need the single add button to just simply add it with the name of the layer.

    Here's a notion of what I mean (includes several long standing bugs in Asset Export)
    https://www.notion.so/Illustrator-Bug-fecf7e5fd65c4d6681f541e699b0cf96

    1 vote

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  18. (macOS) File Format menu in save dialog becomes unresponsive after making a new folder

    Steps to reproduce:
    1. Perform a Save As... command
    2. Navigate to somewhere in the file system using the save dialog
    3. Make a new folder in the destination
    4. The Format menu becomes unresponsive

    2 votes

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  19. Printer Preference Issue

    My printer preference screen: the very first tab is very small, possibly in half an inch font size. Some tabs are fine, but some of the options are cut in size. For instance in original size the drop down gives you a list of paper sizes well I can only see half of 8 1/2 x 11. So basically, the font size of the drop down options are about 1/2 inch in size. I have all the Adobe products, but it's only happening in the Illustrator. Sorry, hard to explain.

    1 vote

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    2 comments  ·  Print  ·  Admin →
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  20. illustrator very slow to export to PDF (all versions including latest)

    I recently built a new computer as my laptop was taking too long to make PDFs, the new computer should be 2-4 times quicker but actually takes longer to make the PDF from exactly the same file.

    The old computer is a 2017 MacBook Pro:
    Mojave 10.14.6
    i7 2.8ghz 4 core
    16gb 2133mhz LPDDR3 Ram
    Radeon Pro 560 4GB GDDR5 GPU
    512GB SSD

    New computer is a Windows 10 Pro (fully updated)
    Ryzen 9 3950x 16 core 3.5Ghz
    64gb 3200Mhz DDR4 Ram
    Nvidia 2080 Super 8gb GDDR6 GPU
    2tb M.2 gen4 drive

    The same file will pdf on the Mac…

    1 vote

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