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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8060 results found

  1. expanded pattern freezes in perspective grid

    When i try and move the sidewalk next the building it freezes up. I just bought a new asus ryzen 9 with rtx 3070

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  2. Why are Tools on Toolbar are present, but will not activate when selected?

    The selection tool is the only active tool. When any other drawing tool has been selected it will not activate, pen tool, rectangle tool etc. I have Reset Essentials and tried multiple options suggested on forums and videos. Closed and reopened program reset to other "Workspaces" and nothing has reactivated the tools. Everything worked yesterday. The tools are not hidden. They simply will not activate when selected.

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  3. Falsely claims video drivers out of date

    Your last 2 or 3 updates, after updating & re-opening AI, it tells me my video card driver is out of date. I have updated everything it tells me to update, they are correct & latest versions. Still AI tells me this with a pop up stating 'I may have performance issues if I continue without updating drivers'.
    I've done all I can my end, had it checked by IT guys - can you look into it please?
    I run Windows10 PRo.

    Thank you.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  4. System Compatibility error

    Since the recent update to version 25.2, when I launch I get an error message saying "System Compatability Report." I clicked on "fix" and followed the instructions, Intel says my drivers are up to date, yet I keep getting the same error. Files error 3 and 4 shows my operating system details.

    2 votes

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    3 comments  ·  Launch  ·  Admin →
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  5. Unable to paste into specific sublayer (Paste Remember Layers is unchecked)

    I am unable to paste copied items into a selected sublayer - they are instead pasting into the main layer.

    2 votes

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  6. Toggle tool with CMD will not change back to current tool in 25.2

    OS X 10.14 Illustrator 25.2

    Using e.g. the pencil tool and switching temporarily to move tool will with pressed CMD key, often results in not changing back to current pencil tool after release of the CMD key.

    Works fine with 25.1 but does not work properly with 25.2.

    Especially while making hand drawings, where one changes often between pencil - move - eyedropper - this is quite annoying. Could you please fix this?

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  7. Illustrator reverts back to Style Elements instead of Presentation Attributes for svg

    BUG:

    Steps to reproduce:

    1. Open an SVG file.
    2. Save as; in the dialogue for CSS Properties select <Presentation Attributes>
    3. Continue working on the file, specifically by changing the art board size and other resizing activities.
    4. Save the file

    Expected:
    I expect that opening the file in a text editor will show that presentation attributes are used, such as fill=none

    Actual behaviour:
    The file now contains style elements plus layer names that were removed have been named to Layer 1

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  8. バックグラウンドプロセスが消えない

    1.バージョン
    windows10 pro ,V25.2

    2.問題が発生したときに実行していた手順
    2-1.一度ダブルクリックでファイルを開きます。
    2-2.保存せず、Illustratorを終了します。
    2-3.再びダブルクリックでファイルを開きます。

    3.想定していた結果
    Illustratorが起動して、ファイルが開ける。

    4.実際の結果
    「Illustratorの前回のセッションは、まだプロセスを終了していません。ほとんどの場合、プロセスはバックグラウンドで実行されています。しばらく待ってからもう一度お試しください。」というダイアログが出て開けない。ファイルを開かず起動のみ試みても同様。

    今までこういう症状はなかったので、バグとして報告します。

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  9. Illustrator completely freezes and the only way to fix it is to completely restart my computer

    after I've been using Illustrator awhile it completely sort of freezes up, I can still move things on my art board but can't edit them or use any panels. When I click on the options they appear black until I hover over it and sometimes the editing window goes black. It doesn't let me save my document or close the program without completely restarting my computer. It has happened multiple times, I'll attach some pictures to show what I mean by it is just black.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  10. Ungrouping outlines of text turns white

    I've been experiencing an issue that whenever I convert a text to outlines and ungroup them, they all turn white and I have to recolor them.

    See attached for example.

    1 vote

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    2 comments  ·  Other...  ·  Admin →
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  11. Opacity Scroll

    I used to be able to hover over the opacity % and just scroll with my mouse to actively change the opacity. Since the latest 2021 update, it will change the values shown in the bar, but will not apply them to the object.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  12. Eye dropper is missing

    The eye dropper is missing since version 25.0.1
    I am currently on version 25.2. Please advise.

    2 votes

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    2 comments  ·  User Interface  ·  Admin →
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  13. Pathview/Edges Problems

    iMac (Retina 5K, 27-inch, 2017)
    3,8 GHz Quad-Core Intel Core i5
    32 GB 2400 MHz DDR4
    Radeon Pro 580 8 GB
    macOS Catalina (10.15.6)
    Adobe Illustrator (25.2)

    Path are not completly visible.
    Edges are not shown as they are.

    Without GPU the Edges and Path look normal. But its to slow to work with.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. text greyed out

    Help my text is greyed out on half of the paragraph when I save it. It is supposed to be black and fades out. I do not know how to fix this, I tried creating outlines on the text and updating the app, it didn't work.

    Adobe Illustrator 2021, on M1 chip , Mac OS Big Sur

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  15. Compatibilité système requis Vidéo Nvidia

    Je suis sous windows 10, illustrator 25.2 64bits dernière version, à chaque lancement de l'application apparait une fenêtre "compatibilité système requis" pour video Nvidia Geforce GT620. J'ai réparé en prenant la dernière version du pilote sur NVidia GeForce GT 620 v.23.21.13.9135. Mais la fenêtre apparaît toujours ??? Que dois-je faire pour solutionner ce problème. Merci

    1 vote

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    3 comments  ·  Performance  ·  Admin →
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  16. Perte d'une fonctionnalité qui était très pratique : l'arborescence lors de l'import de fichiers DXF.

    Depuis la version 25.1 perte d'une fonctionnalité qui était très pratique : l'arborescence lors de l'import de fichiers DXF.
    Lors de l'import de fichiers DXF à partir d'un logiciel CAD (Solid Edge), chaque pièce de l'assemblage était reconnue par Illustrator (1 pièce = 1 calque).
    Ce n'est plus le cas depuis les dernières mise à jour (dernière mise à jour qui fonctionne : 25.0.1)

    3 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Info panel useless for graphs

    [Illustrator 25.0, Windows 10 Enterprise]
    When using Group Select tool to select an element within a graph, the Info panel shows nonsensical values (e.g. W: -2730p6 H: -2730p6 ). Since the Transform panel has never shown values for graph elements (grayed out, 0 and 0), we relied on the Info panel to check the size of graph elements.
    We use Illustrator exclusively for graphs, and this bug makes it impossible to follow our sizing standards.
    This is an ongoing bug, every graph, every element of it, all the time.
    Please fix the Info panel, or better yet, make the Transform…

    3 votes

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    7 comments  ·  Other...  ·  Admin →
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  18. recolour artwork > color library > pantone ...

    You can no longer recolour your artwork to find the nearest matching pantone colour.

    2 votes

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    3 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  19. Imported colors from Creative Cloud Library appear twice on the swatch panel

    I am running on Windows 10 (intel i7 8565U, 16 GB RAM) and Adobe Illustrator 25.2.

    Whenever I try to import colors from the CC library (select colors, right click, add colors to swatch), the colors then appear twice on the panel (see the attached video). I have tried to reset my illustrator preferences, but still experiencing a similar issue.

    I checked my InDesign and Photoshop by doing similar steps, and they work just fine. Is there anyone experiencing related issue? What did you do to make this work? Thank you.

    Ica

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  20. Intel HD Graphics 4600 unsupported video driver

    We've updated to the latest available driver from Intel for this integrated graphics card on our laptop.

    https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40

    However, Illustrator still warns of incompatibilities every time we launch it. We've set our discrete NVIDIA graphics card as the preferred GPU, and it's listed in the Edit > Preferences > Performance > GPU Details. However, Illustrator still appears to be trying to verify the Intel drivers. There's not an option to disable the onboard graphics chip in our BIOS (MSI laptop). We tried disabling the onboard graphics in Windows Device Manager, but that didn't appear to make any difference. We saw…

    3 votes

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    4 comments  ·  Launch  ·  Admin →
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