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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Zoom Tool – Zoom out sometimes doesn't work

    I often zoom out by selecting the Zoom Tool from the toolbar, then holding down 'Option' and clicking the mouse to zoom out. This does work most of the time, but sometimes it doesn't work and I have to click another tool option then click back to Zoom for it to work properly.

    Not sure if there's something specific I'm doing before to prevent it from working, or if it's just random.

    Illustrator 22.01 Mac

    9 votes
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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Search for Paragraph Return, ^p

    Want to search for Paragraph Returns, ^p, but Illustrator only has a Forced Line break, ^n available. You can copy the invisible paragraph return and paste it into the fields, but .. it's INVISIBLE and hard to see. Having Illustrator actually search for a ^p, paragraph return would be very helpful now that Illustrator's behavior with triple clicking text now ignores a forced line break.

    2 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  3. file dmage

    illstratrator cs3 user from south korea. some trouble occured.
    when open file, file damage window problem!!
    please answer me....

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  4. Smart Guides not working

    I have smart Guides enabled and Snap to Point enabled. Neither are working. Frustrating.

    Ai CC 22.0.1

    37 votes
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    46 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. Lines under 1pt render thick in PDF

    In Illustrator, lines thinner than 1pt end up rendering a mess (thick, out of alignment) when viewed in PDF. This is fixed in the viewer by un-checking "Enhance Thin Lines", but it is unreasonable to ask every client of a designer to update that setting. Furthermore it's impossible to un-check this setting, for example on the Vistaprint website where the PDF preview of an AI file is used as the product proof.

    Please fix this. There have been a million excuses on why this is not a bug but a feature, but we NEED the ability to disable it from…

    7 votes
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes,Kindly provide Test file(Via File→Package) with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

  6. Saves pdf as ai, and a lousy update.

    Today as I was trying to save out a pdf Ai would remove the name when changing folders, everytime. Then it saved a pdf with an Ai extension, but will only open as a pdf. Screwing all of my work because it saved the file as an Ai, instead of overwriting my changes. This entire update has been a **** big buggy dis-appointment and appears to have no added value.
    When will software mfg realize that people are tired of updates?

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. Frozen

    I am using Illustrator CC 2018
    Whenever I am working with type, if I want to change the kerning, the software gives the message in the attached file & completely freezes. I can't exit or do anything. I have to force quit the application in order to get it to work again, which makes me lose a majority of my work and then have to redo.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  8. Selecting Anchor Points is WAY TOO HARD

    Why is it necessary to click 30 or more times just to delete an anchor point? I have the tolerance set to the maximum, but it makes no difference. When one zooms in, it should make it easier, but nothing changes. Very time consuming and frustrating. Please fix. Illustrator CC 2017 v21.02

    6 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  9. Warp options preview malfunction Illustrator 22.0.1 PC version

    When using the warp options panel, unchecking the preview box does not show the original object form (doesn't do anything). Then with the preview button unchecked, if I change to a different warp style, the object remains in the previously-selected style until I check the preview box.

    6 votes
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  10. A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines.

    A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines. Changing the tool for another and back to blob brush doesn't help.
    I've reinstalled the whole application but still the same issue.
    Windows 10.

    5 votes
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  11. No Properties panel available

    I have the 22.0.1 version of Illustrator and I haven't been able to find the Properties panel anywhere. My OS is Win 7.
    I got Illustrator just last week and there are no updates available for my installed version.

    I've looked for the panel in every workspace and checked the dropdown menu under "Window". There is no panel listed.
    I've reviewed all of the Preferences settings and cannot see anything connected to the workspace options.

    Please help, I really would like this panel.

    8 votes
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    4 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  12. Blur effect not working due to an unknown error

    When I using blur effect and blur in drop shadow I am getting a popup as unknown error. I am using adobe illustrator cs6

    1 vote
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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  13. Export to PSD


    1. Adobe Illustrator CC 2018

    2. Export in Illustrator as a PSD with retained layers

    3. Expected the same document to appear in Photoshop with all layers as it appears in Illustrator

    4. Some of the Vectors distorted as they were saving as a PSD

    2 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  14. Illustrator Crashing when opening files

    When I'm working in Illustrator and I have another file I want to open, I'll double-click open a file and Illustrator will stop responding. I'll need to quit using the task manager and open the files again.

    I had a work-around of opening a file from File > Open, but now that just crashed my illustrator file as well.

    I'm working on Windows 10. Unfortunately I can't share my files, but it's been happening across several projects. Can't pin-point a specific issue.

    6 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  15. Illustrator freezes - must close using Task Manager

    Illustrator freezes, menus not accessible and/or if they open, it is blank. I can still select items on the artboard, but cannot use anything in menus and tools. Once Illustrator freezes, I cannot close unless I use the Task Manager.

    5 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  16. Illustrator CC 2018 Lines appear jagged

    Illustrator CC 2018 Lines appear jagged, CPU / GPU shows no difference, simplifying path does not help, and anti-aliasing has been turned off.

    2 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ellipse Tool not working

    Circle/Ellipse tool has some sort of preset effect making it look jagged. This should not be the default.

    This is a basic feature which should be working properly -please fix this or we cannot continue using this product.

    6 votes
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    3 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  18. Making a button - Changing stroke on text to shape adds extra point [BUG]


    1. Illustrator CC 2018

    2. I was trying to make a scalable button with the text tool:

    Used text tool to write "Label", then in the appearance panel I added a stroke under Characters and then turned it into a rounded rectangle and adjusted the size to the desired shape. This did what I want, except it added an extra point it seems that causes an artifact in the shape. Is there any way you could fix this to close the shape properly/ also be able to adjust the stroke alignment for this.


    1. Expected a nice smooth pill shaped button

    2. The shape…
    3 votes
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  19. All of the bugs I have dealt with in just one week!

    These are all the issues that I had this week. Solutions?

    1/31 Anchor points refuse to join
    1/31 Eraser not working
    1/31 While using shape tool to make a circle it changed to a square mid-creation.
    1/31 Resize handles not appearing while using direct selection tool.
    2/2 Cannot deselect by clicking, must choose deselect.
    2/2 Font names disappearing from font selection drop down.
    2/2 While image is selected, crop button has disappeared from the top bar.
    2/6 Crop disappeared again.
    2/6 Direct selection tool not allowing resize again.
    2/7 Crop disappeared again.

    1 vote
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  20. Font cuts disappeare

    After a short time of working, the font styles disappear from the font menu. They are then no longer selectable.
    If I select Text in the document, the Myriad is displayed instead of the correct font.

    I have checked which actions the problem occurs. Even if there is no user action and the document has been opened correctly and without error, Illustrator will switch to Myriad after a few minutes and will partially remove the fonts of the previously selected font from the menu.

    I took the following test:
    I have opened a document. ClanOT was previously selected as the…

    2 votes
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    3 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
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