Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7465 results found
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Update 24.2.1 tool box dissappears, how can i fix it?
Update 24.2.1 tool box dissappears, how can i fix it?
1 vote -
Numbers disappear in text box when creating outlined text
On illustrator CC 2020 updated windows 10
creating a text box with text and numbers.
Aligning paragraph direction in right to left (middle eastern text alignment)
Right click on text box
Create outlines
The numbers will disappear
In the attached file there is a live text and an outlined one when the numbers disappeared13 votesI am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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SVGz No longer displaying on live web pages
Hi, I have been using Svgz files for a while now but the last couple of updates for illustrator the svgz files do not work. I have never been able to view these files till they were on the server So I would make both SVG and svgz files use the SVG to visually code then add the z to the file name on the server this worked well.
The Files always generate this Error in a browser window but not once served via a correctly configured webserver
This page contains the following errors:
error on line 1 at column…1 vote -
Illustrator 2020 (24.2.1) crashes when saving eps file
Illustrator 2020 (24.2.1) crashes with the following steps.
- Apply a calligraphic brush to the path
- Save the document in [Illustrator CS EPS] or older format and close it
- Open the document from step 2 and save it again
Confirmation environment
OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
Illustrator: v24.2.1Stock illustration services often require Illustrator 10 EPS, so we expect corrections.
Illustrator 2020(24.2.1)が，次の手順でクラッシュします。
１. パスにカリグラフィブラシを適用する
２. 書類を［Illustrator CS EPS］かそれより古い形式で保存し，閉じる
３. ステップ2の書類を開き，再び保存する確認環境
OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
Illustrator: v24.2.1ストックイラストサービスではIllustrator 10 EPSを要求されることが多いため，修正を期待しています。
26 votes -
Operation cannot complete because of an unknown error. [CANT] - Crashes and will not open application
Illustrator 24.2 and 24.2.1
Windows 10 HomeI've been getting the following error since version 24.2 but was still able to open and do work.
The operation cannot complete because of an unknown error. [CANT]Yesterday I chose to update to 2.2.1 thinking it might fix that error. Now I cannot open Illustrator at all. I am not an IT person, but I have already tried the following to fix it but to no avail:
-Restarting my machine multiple times.
-Uninstalling and reinstalling Illustrator with options
-Uninstalling and reinstalling Illustrator with remove options
-Going back to an earlier version
-Allowing…5 votes -
Hide artboards in trim view is not available
The ability to hide artboards in trim view is not available... Why? At certain times I don't want to see the black artboard line. Please add this functionality. Illustrator 24, high sierra 10.13.3
2 votes -
Gradient tool Illustrator 24 high sierra
The Gradient tool does not work well in Illustrator 24.0.3 using high sierra 10.13.3.
When changing anything with the annotator (color stops, angle, etc) illustartor will hang for several seconds, and nothing can be selected, so I have to wait for it to resume. Often times the gradient panel will blink continuously during this time, it's weird. It's like it's having a spasm. Everything with the gradient works fine in 22.1, so I've been using the older program when i have to use a lot of gradients. This is annoying though, to constantly switch between programs. Why would you, yet…1 vote -
Illustrator not saving 100% of the time
I'm finding Illustrator isn't saving every time I save documents, the last approx 3-4 weeks I've had to re-make approx 15 files that I had previously saved. Running Illustrator 24.2.1 + Windows 10 Pro (1903) but problem existed before this update. My co-worker is having the same issue. I've held off reporting it as I cant explain the mechanism for why it's only happening occasionally. would love a fix for this, was hoping the previous update would somehow fix it but hasn't unfortunately.
1 vote -
RGB Bug
I can't create a file in CMYK color format...everything even previous files have been converted to rgb. HELP!!
1 vote -
Lost Feature
Before the last update I used to be able to draw a square or ellipse then type the location I wanted to place it, X or Y. Now that is gone. Now I have to open another box "TRANSFORM" in order to place the shape exactly where I wanted it. Very inconvenient. If I at least had the ability to dock that box at the top it would make life much easier. It has been at the top for as long as I can remember. I often use this like a CAD software when I draw. The last update made…
1 vote -
Illustrator not recognizing strokes from imported document using Blend Tool with specified steps
I've imported a document into build 24.3 that was previously created in the latest version of Illustrator, and strokes used in a blend of two lines using a width profile are not present. Instead, they are seen as fills, with no ability to edit the stroke.
Using mid-2012 Mac Book Pro and 10.14.6 Mojave OS
1 vote -
Snap To Grid not aligns with grid
AI version 24.2.1
OS Catalina 10.15.5
When Snap to Grid is selected, the points that the pen and shape tools snap to are not on the grid. They are slightly off. It is impossible to get points exactly on the grid. I've attached a file that shows where points snap to. These shapes were drawn with Snap to Grid on.
2 votes -
Illustrator 24.2 tab stops not working with blank text lines
Tab stops do not function correctly when the text line has no text. We commonly use this for creating underlines. Attached examples show a text field with tab stops. The text lines with characters use the tab stops correctly (spaces do not count). Any text lines without characters cause the tab stops to be one space wide.
1 vote -
Trim marks do not scale
In latest versin of illustrator canvas is increased, but trim marks got issues when making sizes over 5x5m. when making file with multiple atrboards that exceeds 5x5m trim marks scale to 10x size, just like they would if you made the file 1:10
1 vote -
Scaling Issue in large canvas Illustrator 24.2.1
When designing in the large canvas mode (anything larger than 227.5416 inches) the scaling does not work properly in the transform panel. For instance, if I start a document off making the canvas 240" x 240" and I draw a rectangle that is 12" x 12" and open the transform panel and enter 200% in the width or height field, it does not scale it up to 200%. It scales it down. However, if I am in the normal canvas mode (227" x 227") the scaling works correctly. This is an issue in Illustrator 24.2.1 using macbook pro with macOS…
4 votes -
Text Cursor in Medium Light mode is invisible
The text cursor and the click+drag selection box are the same color as the background outside of an artboard if the User Interface is set to Medium Light mode. They are completely invisible.
3 votes -
Workspaces not working
So, when i downloaded AI for the first time with under v24.2.1, i opened AI and then when i want to opened file or made a new project ... the landing page is still there while the file opened, how to fix this problem?
1 vote -
In Illustrator 2020 the changes to Align tool window are a headache. Defaulting to align by key object .... Very frustrating defaults.
In Illustrator 2020 the changes to Align tool window are a headache. Defaulting to align by key object .... Very frustrating defaults.
1 vote -
Illustrator's Artboard does not update live
I am on a 2017 MacBook Air running macOS Catalina (10.15.5). My Illustrator version is 24.2.1. I haven't seen anything else about this problem on here. After doing anything such as creating a pen stroke or trying to fit the artboard to the screen, the artboard will not update and will only do so once I have used the zoom tool in some fashion.
1 vote -
2019 Mac Pro with AMD Pro VEGA II Duo Graphics
I attached my AISniffer and computer configuration files from MacOS. This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.
These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.
It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?
1 vote
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