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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Swatch name dosent' show

    In the new update v23.0, in the swatch options if the spot color is a book color you cannot read the swatch name.

    2 votes
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  2. Distribution tools and selected points.

    In the new update v23.0, when you select individual points the distribution tools don't work correctly.

    3 votes
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Fonts problem

    After upgraded from version 2018 to 2019, the Chinese fonts won't preview properly. Now all I see are squares. It was fine in AI 2018.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. Illustrator V. 23.0 crashes repeatedly

    Updated Illustrator to 23.0 on my Surface Studio running Windows 10 with 32 Gig of memory. It crashes frequently and seemingly at random. I can't point to any instance in particular - It's just random. The latest instance was I pressed CTRL + 0 to set the page at 100% and the program just went away. As with the other crashes I have encountered it isn't generating a crash report. It just goes away. I thought that GPU acceleration may be the issue and so turned it off. But, it didn't make a difference.

    I uninstalled 23.0 and went back…

    9 votes
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    5 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  5. Illustrator hangs when opening a file or creating a new one

    Windows 7 Professional with all the latest updates.

    I tried the following Illustrator Versions:

    V 23.0 and V 22.1

    Illustrator opens as usual and I see the overview screen. When I select a file or try to create a new one it just loads forever. Nothing happens. Also in task manager there is nothing going on. No high cpu or memory usage.

    I worked for years with Illustrator on this machine. Version 22.1 always worked. The issue appeared after updating to the latest version. I also uninstalled the latest version but the issue still remains. Any idea of how to…

    3 votes
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  6. Template files (.ait) use/show the Adobe Swach Exchange (.ase) icon in Windows Explorer

    It's pretty much what the title says, .ait files show up in Explorer with the .ase icon. Everything works as expected though, double clicking it will open a new file in Illustrator, so this is purely a cosmetic issue.

    2 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    does a reinstall help? for some error it seems your registry entries have gone corrupt.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  7. 1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  8. Crash Reporter has UX issues

    Crash Repoert text field does not allow cursor movement by arrow keys or pos1, end,...
    Email format validation is wrong, as it does not allow hyphens.
    Check email format on exiting the field, not on submit.

    Just build a good way to report bugs with a good UX.

    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  10. Gradient stays selected when trying to pick a solid colour

    After upgrading to v23, it's become very difficult to switch from having a gradient selected and to having a solid colour.

    37 votes
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    34 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  11. Custom scripts from CC2108 not working in CC2019

    The big power of Illustrator is its ability to run scripts. I built my workflow around some important scripts. Upgrading to 2019 made them non-functional.

    It would be great, if there was a way to update scripts as well.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  12. Free Form gradient Line points gets deleted on changing opacity to 0 via Point Mode

    Making a freeform gradient point to 0% opacity works until the object is moved. The point will be removed on moving the object. This does not affect opacity greated than 0%.

    23 votes
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    13 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  13. Illustrator CC2019 isn't allowing me to create new documents. At all.

    Illustrator CC2019 isn't allowing me to create new documents. At all.

    8 votes
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    7 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  14. White is now yellow

    All my colors with todays 10/16/18 update have shifted and have lost their embedded color file. (When opening previous work). My white swatch is yellow. But when placed in Indesign it is white as well well as the color makeup 0000. Hiw can i fix this?

    38 votes
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    47 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  15. 2 votes
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    0 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  16. Mac - Double click top bar to expand window no longer works.

    Double clicking the top bar used to expand the AI window to fit screen. No longer works on Mac AI 2019

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. With multiple projects open, can only view one tab

    In new AI2019, if I have multiple tabs open, only the tab originally opened is usable unless I open the other tabs in a new window.

    8 votes
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    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi Joel,

    Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.

  18. Font search

    I'm missing fonts that used to show up in my list. What happened to my favourites? I started typing the missing font name in search and it showed up briefly and then disappeared. From then on every time I tried to search for it again the cursor jumped around and started typing nonsense.

    2 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  19. eye dropper

    the eye dropper is not picking up stroke weight

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  20. Color Settings Auto Defaulting

    When you open up a file in the new Illustrator 2019 it automatically defaults your document to have "Emulate Adobe Illustrator 6.0". You can change your color settings to what you want, in my case I use "North American General Purpose 2". But when you click into a different application, ex. Internet, Photoshop, anything; your file changes your color setting back to "Emulate Adobe Illustrator 6.0". This is extremely frustrating and annoying. Please fix.

    88 votes
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    70 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We have a fix available and you should not have this issue if you have the following version of these Creative Cloud applications

    Please update to:

    • Illustrator (23.0.1)
    • Photoshop (20.0.1)
    • InDesign (14.0.1)
    • Bridge (9.0.1)
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