Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8207 results found
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unable to use brush tool
i am unable to use the brush tool every time i click on it
2 votes -
v25.21 can't drag Illustrator window to external monitor (Windows 10 64-bit)
Clicking and dragging the illustrator window cannot bring it from the primary monitor to the external monitor. All other windows and programs can do it my system except Illustrator.
1 vote -
My colors keep getting dull randomly without changing settings
This has happened repeatedly on different documents. When I select a color, I find that when I look back at the file (without closing the file) in 15-20 minutes, the colors become dull. My settings are in RGB.
3 votes -
Syncing to Drop Box
I am now having issues saving my illustrator files. When I try there is a notice that says "unknown error occurred."
I was told by customer service that Creative Suite now has issues with Drop Box and we have to save our files to "downloads".
This needs to be rectified. There has never been an issue with saving to my Drop Box before. Does Adobe plan to fixing issues?
Adobe and Drop Box need to figure out why this is happening.
Losing hours because can no longer save/duplicate.1 vote -
Gradients got broken when reopening a file
A file I created only three months ago in an older version of Illustrator (project still ongoing) no longer shows the gradations. I spent DAYS creating. When I finally found where to get online Adobe support (that is not right), the tech had me download an older version of Illustrator as the solution. That does not seem like a solution. How do I keep these gradations in the new version? Why did they disappear? I have been a dedicated, daily user of Illustrator since 1990. I have more and more problems every year/upgrade. I used to always give your products/company…
1 vote -
Strings that are too long per line are not rendered
Strings that are too long in one line are not rendered
OS: Windows 10 Pro 20H2
Ai Version: 25.2.1This problem is probably caused by documents that are larger than about 2000px on a side.
If the text has no line breaks and exceeds a certain font size, the text will not be displayed at all.
Image output is also not possible.
It is also common for this problem to occur at the same time as Adobe Fonts license errors and save errors.
In most cases, the number of characters that stop the string from rendering is more than 1000,…1 vote -
Blue is now purple
When selecting a vibrant blue with the color-picker it shows it correctly and when it is applied it looks purple. (the color's HEX is correct though)
This also happens when I drag&drop an image that has vibrant blue colors in it.
Any ideas why this is happening?
6 votes -
most of the features are not working properly
most of the features are not working
1 vote -
Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview
Illustrator Version: 25.2.1
Mac OS: 11.2.3 Big Sur
MacBook Pro (16-inch, 2019)
CPU: 2.3GH-z 8-Core i9
Memory 664 GB 2667MHz DDR4
Graphics: AMD Radeon Pro 5600M 8GBDisplays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display
Reproduce steps:
Restart Machine
Launch Illustrator upon startup
Create New Blank Document
Press Cmd+R to enable Rulers
Click "view" under main menu and see "View Using GPU" grayed outDid not have this issue with prior versions of Illustrator or Mac OS
Temporary Fix:
Save file with rulers hidden
Re-Open document
Should default to having GPU on
TL;DR -…
11 votesHi All,
Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information
- Please share the details of the Ai version (desktop) you are using.
- If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
- Please share system details and GPU details for the machine you are using.
Warm regards,
Aishwarya G Gadodia
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Path+stroke profile weirdness
Plz examine the file. Two paths with different width profiles when reflected. Bottom one behaviour is good, top path behaves badly. Why would this be ?
2 votes -
Using Undo after accidental selecting text on path corrupts text and can’t be fixed with Undo
Object on top of unlocked text on path.
Sse lasso to select top object but also grab visually blocked text path by accident.
Delete.
Realize corrupted underneath text
Ctrl+Z does NOT fix text.
Please correct this ASAP2 votes -
Background Save works but it thinks it's not working! v25.2.1
I'm having an issue described in an older bug report (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/39029392-background-save-works-but-it-thinks-it-s-not-worki): open files stay marked as having unsaved changes when they are saved.
This is reportedly fixed in v25 but I'm on 25.2.1 and have this exact same problem. Not with every file and not every time, but it happens.
2 votes -
Auto spell check occasionally not working
I turn on the auto spell check always. However I still found out some typo mistake weren't underlined. I can still spot the spelling mistake by clicked into spell check function, but I cannot see the auto spell check is functioning well all the time.
6 votes -
Dragging across visibility icons in Separations Preview panel doesn’t work
You have to turn off each color individually in separation preview .
With Photoshop you only need to click on a color. Hold down the mouse button and then pull it up or down to switch more colors on or off. So if you want to switch 10 colors off and on again, for example, you have to click the mouse a total of 20 times.
With Photoshop you only need two clicks for this process.
Why isn't this done at Illustrator?2 votes -
Can’t zoom out after editing a text
When I zoom in on text with a magnifying glass.
Then switch to the text tool, change the text and switch back to the magnifying glass, then I can no longer zoom out with the Alt key.
I have to switch to the selection tool first. And then back to the magnifying glass to zoom out with the alt key. Does that make any sense?
When I want to zoom out with the Alt key, the hand always appears to move.
Only when I have switched to the selection tool and then back to the magnifying glass, the minus symbol…2 votes -
copying from more than one layer
On Macbook, Big Sur OS, Illustrator V25.2.1, CC.
Illustrator only copies from one layer when objects from multiple layers are selected. Attached is a video where I select paths from two layers and attempt the methods; ALT+Drag, Transform-COPY, and CMD-C + CMD-F to copy the desired objects.
Each time illustrator selects the paths I want, but only ever copies the paths from one layer. Even when using transform, illustrator previews all the paths, but when I choose COPY, it then reverses and only copies the top layer.1 vote -
Color shift when distilling .ai files
Colors in distilled files switch from CMYK to RGB since software update on March 14, 2020. This is very disruptive to my work flow.
Big Sur 11.2.3 using AI 2021
1 vote -
Illustrator continues to crash when trying to place an image
I can do other things within Illustrator, but I can't seem to place images without the program crashing. I've tried restarting my machine, updating, and reinstalling the program, but nothing seems to help.
1 vote -
25.2.1 Windows 10 - Occasionally No Fonts Load
I am not sure if this is a reproducible but on Windows 10 1909, since upgrading to Illustrator 25.2.1 will occasionally not load any fonts after opening. The font selection dropdown list is entirely blank and no system fonts or activated typekit fonts show. I have no issue with fonts in any other programs.
2 votes -
Find Font dialog
I'm testing the Illustrator Beta version 25.3.192@232370 running on Big Sur 11.2. There seem to be quite a few display issues. Measurement labels are covered in a gray box so can't be seen and the Find Font dialog box is corrupted so can not be used.
1 vote
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