Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7512 results found
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Training videos do not open
I have just started to use AI and I want to watch every training video which is provided. Unfortunately, when I click any of them, just blank page comes and I cannot do anything else.
1 vote -
Illustrator crashes if you search in the file explorer to relink/change image
Windows 10 Pro (22H2)
Illustrator 28.0 (64 bit)When you try to relink/change an image you get the file explorer window.
Then you click on the search box and it freezes, only option is to cancel and return to Illustrator, but the program is frozen and the only solution is to kill it via the Task Manager.1 vote -
Grey Work Area (unresponsive)
I'm on a 2020 Dell XPS 15
Tried Versions 27, 27.4, 28 and most recent of Illustrator.
Only started having this issue within the past month.
All other Adobe products are working perfectly fine.When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at…
1 vote -
Measure tool does not work at all
The Measure tool does not work!
Ctrl+X and place it in the same position (Ctrl+F does not work all the time)1 vote -
Can't Switch Between Documents / Windows
Having multiple documents open - sometimes I can switch between them with a quick Alt-Tab, but mostly I get the error sound (Windows).
Using Alt-Tab or using the mouse has the same results.
On occasion I can switch documents, but that's usually one out of ten attempts.
This only happens with Illustrator documents/windows - so if I tab over to another program there isn't an issue.
1 vote -
Can not "Save As" in Adobe Illustrator
I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the…1 vote -
Dragging Pallets from monitors with different magnifications causes problems
I have two monitors on my desktop. Both are 4K but one is set to magnification 100% and the other set to 175% for easy reading. When I run Illustrator on the 100% monitor and the pallets slip over to the 175% monitor, the pallets enlarge to 175%. Dragging them back to the 100% monitor leaves them at 175% magnification (which is much bigger than everything else).
The magnified pallet still takes up the size of the regular un-magnified pallet, but the contents are too big to work and there are no scrollbars. So the Pallet boundaries are resized, but…
1 vote -
1 vote
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Tool window won't update content when clicking on a different tab
This bugs seems to come on after a while of everything working normally.
I have multiple windows (e.g. 3 - Character/Paragraph/Open type) grouped together on one panel. When I click on an unfocussed tab to bring that to the front, nothing changes. The content below remains the same.
For example if 'Character' was in focus, and I wanted to access 'Paragraph' options. If I click on the 'Paragraph' tab, I still see the 'Character' options.
See video.
This is also happening with the document tabs too. I click between my open documents and nothing changes on the artboard below.
I…
1 vote -
Freezing when copying object
Whenever I copy or cut an object (shapes, mostly) Illustrator freezes. Sometimes for 30+ seconds.
Windows 10. 32GB memory. It only started doing this a few months back, and it's getting worse.
1 vote -
Pfadwerkzeug
Das Pfadwerkzeug funktioniert bei mir nicht,es kann nicht angeklickt werden da es grau ist, es funktioniert nur das Pfadwerkzeug Vertikal jedoch benötige ich das "normale" Pfadwerkzeug. Arbeite am Laptop.
1 vote -
1 vote
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Erratic Page numbering in 'Show Print Tiling'
When printing a large artwork covering several A4s, the page numbering after selecting 'Show Print Tiling' is erratic. As you can see in the attached file, there's two times 25 and 27, but 21 and 26 are missing. This is an issue if you want to avoid printing blank pages. I have to manually count to get the correct page number.
1 vote -
Shift does not select multiple items any longer - Ai 28.0 / Mac OS 14.0/Mac Studio 2022
Adobe AI upgraded on my system today to Illustrator 28 - 2024. Shift no longer works to select multiple objects or points. I use illustrator about 4-8 hours a day so I am very aware of the intended capability of the shift key while working. I have rebooted to hope for a resolve .... I can't seem to regain the functionality. My previous version of Ai did not perform this way. Bummed to consider having to downgrade back to previous version of Ai. Hope this helps bring attention.
1 vote -
Can't resize anything
It is such a basic thing, but it's not allowing me to redimension anything, texts, images, whatever; i cant redimension it with the selection tool or anything like i normally used to
1 vote -
Fill/stroke color changes won't work despite restart/Illustrator being up to date (windows 11)
On my PC with Windows 11 that's up-to-date (as is Illustrator), I've lost the ability to change fill and stroke color even when a shape is selected, and even after rebooting my laptop. Note the orange-circled areas in the screen capture for reference.
1 vote -
AI refuse mes prompts ?
Lorsque je tape le prompt "Logo noir et blanc boucherie-charcuterie" ou "Logo noir et blanc boucherie". Il me refuse l'action sous pretexte que j'enfreins les consignes ???
1 vote -
Smart Guides not working most of the time
The Smart guides are not working correctly anymore. When trying to move or add an anchor point there are no smart guides to help align it. If I want use the object tool there are no guides while hovering unless a random object in my canvas is selected, then all of a suddeny smart guides work again. Once an object is created then it always has smart guides available when moving but not when trying to create it aka hovering with the object tool.
1 vote -
文字組みアキ量設定で保存ボタンを押しても修正内容が保存されない
mac Ventura13.6
Ai 28.0文字組みアキ量設定で数値を変更し、保存ボタンを押してOKをしても、
内容が保存されないので困っています。1 vote -
artwork moving when i select on my macbook pro 2023
When I click to select artwork/objects on my 2023 macbook pro the artwork jumps position, I'm not dragging the artwork and didn't have the issue on earlier macbook (2017) or my 2019 imac. Makes working in illustator really awkward and is frustrating!
1 vote
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