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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. General Bugs in Graph Tool

    Computer: Dell, Intel i7, 32 GB RAM, Windows 10 Pro
    Illustrator Version: CC 2019, german

    The Graph tool needs many bugfixes.
    1. when trying to enlarge the data window or some of the columns in it, sometimes the cursor switches so that you see you can now pull the line between two colums and enlargen the column. Sometimes it doesn't (see jpg).
    2. When trying to insert a line break in one of the text lines in a chart (by inserting the vertical line glyph by copy&paste), german Umlauts are changed into strange glyps (see jpg)
    3. When changing some…

    5 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Rotate tool repeatable bug,

    Copy by Rotate Tool, Repeatable Bug
    OS: Windows 10
    Illustrator Version: 23.0.1

    Steps to reproduce:


    1. create a box or square

    2. activate the rotate tool (R)

    3. click on any corner of the box to move the pivot

    4. begin rotation

    5. hold down ALT to initiate copy

    6. release mouse to end rotation and complete copy

    Expected Result:
    Copy of object created at rotation specified by tool.

    Actual Result:
    At this point, illustrator will not release the copy and end the rotation. Attempting to select off the tool will not be allowed, as if a modal dialog is up. The only way to regain…

    5 votes
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    3 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can't resize text, objects, or images anymore using the selection tool

    When I click on any object, text, or image and try to resize it just by clicking and dragging the anchor points, it doesn't resize anymore like it used to. It just moves the object. This is on a Mac in Illustrator CC 2019 23.0.1

    5 votes
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  4. Surface pro (2017) pen pressure problem

    Hello everyone!

    I don't Know if this is a bug, a missing driver or miscalibration, but I have a problem with the surface pro (2017) and the Adobe Illustrator paintbrush tool not working well together. I have the newest model of the surface pen, but the lines I draw with the paintbrush tool are not able to taper to a sharp edge even if I start with really low pressure and lift the pen carefully at the end. It always leaves this rounded edge.

    This video demonstrates my problem: https://www.youtube.com/watch?v=95JQRwbsGD8

    I have also attached two screenshots: first being a screenshot…

    5 votes
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. outside of clip mask

    if there is a artwork with many points in clipping mask, mouse still snaps to anchor points of that artwork outside of the clipping mask. If i don't see that artwork outside of clipping mask, why snaps...

    5 votes
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  6. Pattern Tile Seam lines

    Can we please find a way to fix those tiny 0.5 px seam lines we ALL have had to deal with for years? The ones that you see when you zoom in or out at certain levels? The ones that don't apparently print? However, they for sure show up when importing patterns into Photoshop, so they aren't just imaginary. When building a Photoshop pattern that begins as a vector pattern, it becomes a nightmare having to meticulously clone them out. Please fix this if at all possible!

    5 votes
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  7. Transform Tool Bug

    Transform tool is not working properly when manipulating an object from the zoom out distance

    5 votes
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  8. A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines.

    A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines. Changing the tool for another and back to blob brush doesn't help.
    I've reinstalled the whole application but still the same issue.
    Windows 10.

    5 votes
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  9. Illustrator CC 2018 Crashes when using Specified Steps (Blend Tool)

    I'm having a problem in the 2018 version of Illustrator when using Specified Steps under the Blend Tool. The problem occurs when I click preview in the Blend Options box after selecting Specified Steps. Upon clicking preview a progress box pops up that says "Reading Illustrator File" and basically sits there. When I loose patience and close out, the whole program shuts down. I've never experienced this before in any previous version of illustrator and was hoping someone could help shed some light on the issue. Thanks in advance.

    5 votes
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    9 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  10. freezing after using brush tool

    seems like this program is not going to work, just updated after being away from PC for 3 months (for work). Using brush tool freezes program. can use hot keys to change mouse, also can save. But can not move canvas, zoom in/out or continue painting.

    windows 10 64 bit.
    illustrator 22.0

    5 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  11. Strokes are become sporadic and missing in some places

    Strokes are become sporadic and missing in some places. I don't know what the issue is. My strokes were perfect yesterday and now I update my mac and the strokes are now sporadic, jagged and missing in places. See screenshot.

    5 votes
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    4 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    We apologize for having such an irritating issue with your workflow.
    The issue is still not reproducible in-house. We need your help to reproduce the issue.
    Please provide your system details and the objects with which you are working.
    If issue is happening in any specific file and you can provide the file to us at ShareWithAI@adobe.com, also please do mention this User Voice thread link in the mail.

  12. Filled areas sometimes when drawing lines?

    Drawing with touch calligraphic brush, most obvious at 1 pt size, there will be funny filled in blobs along the path. Playing with the points and curves doesn't get rid of it. If the object is resized by 200% or so the "blobs" will go away, but this is not a good fix if the lines need to stay editable.

    Has been reproduced using CC 2017 on an HP Spectre 360 with a stylus, AND a Mac (OS 10.12.6 Sierra & CS5) with a Wacom.

    5 votes
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    7 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  13. 5 votes
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  14. With "Snap to Point" on, the cursor doesn't change colour to indicate a snap to anchor will occur

    I just switched to AI 2017 from AI 2015 and i'm noticing this straight away. In preview mode and artwork modes. Turning on Smart Guides helps in some situations but in other cases it fails to identify a Snap when an anchor is around. Snap to Point should work independently of Smart Guides anyhow.

    Massively annoying.

    5 votes
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  15. Scale tool does not remember previous percentage used

    Illustrator 24.2.1 scale tool does not remember the previously used scale setting as it used to do in previous iterations of Illustrator. When you Option click with the scale tool, the dialogue box now shows a random scale amount, sometimes a negative number, sometimes even too large for the tool to be used.

    4 votes
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  16. Why can't you make snap work again?

    I work with die cuts and i need precision. Don't remember from which version but illutrator sucks at snapping now. I mean all shapes i make get 20.001 or 19.999 and try using compound, it doesn't work! You can't draw with precision anymore.

    4 votes
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  17. SPACE BAR /HAND TOOL

    SPACE BAR / HAND TOOL WORKS SOMETIMES & MORE OFTEN IT DOSEN'T !!
    WHICH IS VERY ANNOYING....WHATS HAPPENING TO THE ADOBE SOFTWARES..??
    SIMILARLY FOR PHOTOSHOP, HALF THE SHORTCUTS ARE FUNCTIONAL AS PER THEIR WHIMS! SINCE THE TIME I HAVE UPGRADED ILLUSTRATOR , IT HAS STOPPED WORKING! IT WORKS AS PER ITS NEED AND WISH.

    4 votes
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  18. SNAP TO POINT

    Illustrator 2020, Snap to point doesn't respond anymore.
    Even if it's clearly turned on in the "view" menu.
    It's getting pretty upsetting.

    4 votes
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    3 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. Illustrator Brush/Blob brush Lag Issue

    Windows 10 Pro
    After latest Illustrator update, all brush tools are lagging - blob brush & brush. (using either mouse and tablet) Before an update everything works fine.
    Restart and making more disk space didn't help.

    4 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. Blend tool not working properly

    Blend tool not working with shapes that contain gradients. (preview box is greyed out as well)
    It won't work from the start with shapes that already contain gradients and only produces black shapes and an error message when the color is applied after making the blend.

    4 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
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