Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1204 results found
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Meta data in SVG file ignored
Meta data defined in a svg file are ignored by AI when opening file so no more available once the file is saved. Option shall allow keep or ignore meta data in an svg file to avoid broking the file.
See attached file.3 votesHi Alexandre,
Thanks a lot for sharing the attached file and opening this feature request. We are currently reviewing this SVG round-tripping request.
Thanks,
Dirk -
No DPI resolution in export file when export for screens
When export I use export for screen, there is no DPI resolution in the exported files.
Illustrator 21.1.0 - macOS
1. Create a new document
2. Create a simple element like a rectangle with 200 x 200 pixel
3. Set the document size to 200 x 200 pixel
4. Export it for screens
5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
6. Save / Export the files
7. Open the file in preview or Photoshop
8. You can see that the images doesn't contain any DPI information3 votes -
Illustrator won't open more than one file at a time.
I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:
- I open a file.
- I double click to open another AI file (other file opening methods have same results).
- Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
- If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.
…
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.
just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
SVG import bug: cannot import images via SVGs exported from Figma
Here's an example SVG with four images (all referencing the same image -- this is a simple checkerboard raster (I tried using a more visual example, but the base64-encoded strings for photos seem to be too big for UserVoice)).
- I believe this is first plagued by the same problem as https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/50819006-svg-import-bug-svg-parser-is-incorrectly-depend . If I import as written here, all fills show up blank in Illustrator.
- Once I reorder the defs to be at the top, I can see that the image is somewhere in here, but it is not rendering correctly in my file (see screenshot), presumably because of the…
2 votes -
SVG import bug: pattern alignment bugs
The following represent three patterns with different alignments (see screenshots for expected vs how Illustrator imports them) (note: these are exported from Figma, and as exported they are also running into https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/50819006-svg-import-bug-svg-parser-is-incorrectly-depend , so the actual results shown here in the screenshot are after manually reordering the
rectto be belowdefs)
…<svg width="80" height="81" viewBox="0 0 80 81" fill="none" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <rect x="0.5" y="0.5" width="78.9817" height="79.3527" fill="url(#pattern0_39_81)" stroke="black"/> <defs> <pattern id="pattern0_39_81" patternUnits="userSpaceOnUse" patternTransform="matrix(26.7247 0 0 26.7247 0.5 0.5)" preserveAspectRatio="none" viewBox="0 0 30.369 30.369" width="1" height="1"> <g id="pattern0_39_81_inner"> <circle cx="10.123" cy="10.123" r="10.123" fill="url(#paint0_linear_39_81)"/> </g> </pattern><linearGradient id="paint0_linear_39_81" x1="10.123" y1="0" x2="10.123"2 votes -
SVG import bug: patterns import incorrectly
This pattern (from the MDN page) imports visually incorrectly (see screenshot):
<svg viewBox="0 0 230 100" xmlns="http://www.w3.org/2000/svg">
<defs>
<pattern id="star" viewBox="0,0,10,10" width="10%" height="10%">
<polygon points="0,0 2,5 0,10 5,8 10,10 8,5 10,0 5,2" />
</pattern>
</defs>
<circle cx="50" cy="50" r="50" fill="url(#star)" />
<circle
cx="180"
cy="50"
r="40"
fill="none"
stroke-width="20"
stroke="url(#star)" />
</svg>
2 votes -
SVG import bug: SVG parser is (incorrectly) dependent on <defs> order
The SVG spec recommends but does not require <defs> appear at the top of the document (before elements that use them).
This SVG, from the MDN patterns page, imports visually to Illustrator (albeit incorrectly):
<svg viewBox="0 0 230 100" xmlns="http://www.w3.org/2000/svg">
<defs>
<pattern id="star" viewBox="0,0,10,10" width="10%" height="10%">
<polygon points="0,0 2,5 0,10 5,8 10,10 8,5 10,0 5,2" />
</pattern>
</defs>
<circle cx="50" cy="50" r="50" fill="url(#star)" />
<circle
cx="180"
cy="50"
r="40"
fill="none"
stroke-width="20"
stroke="url(#star)" />
</svg>
If I reorder the <defs> to the bottom, which is still valid SVG, it does not import anything visual at all:
<svg viewBox="0 0 230 100" xmlns="http://www.w3.org/2000/svg">2 votes -
My files are not saving
Whenever I save a file it says it was saved on my desktop, but when I go to find it later its not there, like it didnt save or never even existed. I was recently working on a few files and I saved them all, but when I opened the app again only five opened, more then 70% of my work was lost and I dont know why.
2 votes -
SVG import bug: fails to import shadows exported from Figma (using filters)
Examples (all of these should render drop shadows or inner shadows, but import as plain circles without shadows):
Drop shadows:
…<svg width="294" height="305" viewBox="0 0 294 305" fill="none" xmlns="http://www.w3.org/2000/svg"> <g filter="url(#filter0_d_0_3)"> <circle cx="127.021" cy="127.021" r="127.021" fill="#FF7575" fill-opacity="0.6"/> </g> <defs> <filter id="filter0_d_0_3" x="0" y="0" width="293.126" height="304.293" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"> <feFlood flood-opacity="0" result="BackgroundImageFix"/> <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/> <feOffset dx="27.9167" dy="39.0834"/> <feGaussianBlur stdDeviation="5.58335"/> <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.252 votes -
SVG import bug: <use> element does not work
Example:
<svg width="355" height="355" viewBox="0 0 355 355" fill="none" xmlns="http://www.w3.org/2000/svg">
<use href="#mypath" x="100" y="100"/>
<circle id="mypath" cx="127.021" cy="127.021" r="127.021" fill="#FF7575" fill-opacity="0.5"/>
</svg>
2 votes -
SVG import bug: object with multiple fill overrides in style attribute (including P3) import with no color
Example:
<svg width="91" height="91" viewBox="0 0 91 91" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="45.5" cy="45.5" r="45.5" fill="#FF7575" style="fill:#FF7575;fill:color(display-p3 1.0000 0.4572 0.4572);fill-opacity:1;"/> </svg>(Figma exports SVGs from any files with P3 color profile like this)
2 votes -
Exporting PDFs makes a single file instead of many for each artboard
I am experiencing an issue exporting PDFS under export for screens. I have 2 artboards which I have named, but when I export it only exports 1 artwork and names the PDF the actual file name instead of the artboard name. Other file types, png, jpg, etc seem to be working but not PDFs.
Running illustrator 30.1
2 votes -
Saving a PDF with All Printer’s Marks only works twice
Hello,
I'm using version 30.0 on a PC.I need to save my files for printing as PDFs with crop marks. When I check the "All Printer’s Marks" option and save as a PDF, it works the first time, but the second time, and always on the third, I get an error message. This error message says, "This document was saved successfully, but an error occurred after saving. Close and then reopen the document."
I then have to close Illustrator and reopen everything, giving me two opportunities to save new PDF documents with print marks. Then, on the third document,…2 votes -
Files not saved properly with incorrect display
Since we started working with Adobe Illustrator 30, we have encountered various files, both saved as ai and pdf, that display a different and incorrect image in the preview. As a result, our printing software also opens and processes these incorrectly, resulting in incorrect printing.
When we reopen and resave the file, it is fine.
For the time being, we have gone back to Adobe Illustrator 29, because we can no longer rely on our print file in this way.2 votes -
I can't save anything in Illustrator in SVG format
I tested save any object in Illustrator in format SVG, but after many minutes Illustrator shows a window saying it can't save because of the mistake problem. I tested in the last version and the previous version, I cant save in SVG, I need this...
2 votes -
"Open" window loads blank and duplicates
Operating System:
macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)Illustrator Version:
Adobe Illustrator 30.0 (desktop)⸻
Issue Description
When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.
Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
They also…2 votesThe team has identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.
A temporary solution to this issue is the following:
- Open up PowerShell
- Copy and paste the following commands:
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Smart Objects not updating correctly due to Optimized Save Illustrator 30
I have been running into an issue since updating to Illustrator 30. After a fair amount of observation, I believe it is coming from this enhancement as listed in the Illustrator 30 release notes: "Save complex edits in your artwork faster, as Illustrator now only saves the changes you make, not the entire document each time".
Since the update to Illustrator 30, when I edit and save relatively complex vector smart objects that are embedded or linked in Photoshop, the objects have begun to appear incorrectly in Photoshop (I'm also using the latest version of Photoshop, up to date on…
2 votes -
v30.0 (Mac) 保存時に文字の入力ソースを切り替えられない
Mac OS Tahoe (26.1)／Illustrator v30.0
ドキュメント保存時に文字の入力ソース（日本語↔ENなど）を切り替えられない。
一瞬切り替わるが戻ってしまう。2 votes -
BUG: Settings for number of decimals in SVG exports resets after restarting Illustrator
Illustrator isn’t saving the number of decimals that has been changed in the "Save as..." and "Export as..." dialog boxes. When quitting Illustrator, the value resets to 1, which isn’t an ideal default setting.
Steps to reproduce:
- Create a new file in Illustrator.
- Open "Export as..."
- Select "SVG (SVG)" as the file format.
- Change the number of decimals to a value other than 1.
- Click OK to export the file.
- Quit and reopen Illustrator.
- When you open the Export dialog again, the value for Number of Decimals is reset to 1.
Expected behavior:
The last used value for the number…
2 votes
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