Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8263 results found
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Illustrator shows spinning circle - tried everything
I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the…
3 votes -
No DPI resolution in export file when export for screens
When export I use export for screen, there is no DPI resolution in the exported files.
Illustrator 21.1.0 - macOS
1. Create a new document
2. Create a simple element like a rectangle with 200 x 200 pixel
3. Set the document size to 200 x 200 pixel
4. Export it for screens
5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
6. Save / Export the files
7. Open the file in preview or Photoshop
8. You can see that the images doesn't contain any DPI information3 votes -
The "HDV 1080" preset needs fixing
The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.
Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and…
3 votes -
Link location mistaken for other document's link location
When opening a specific document, links are found missing.
When I open the document nevertheless, click on a link and check the location, the path it shows is one that was used in a previously opened, unrelated document.
When my colleague opens the document on her computer, everything is fine.
3 votes -
Illustrator won't open more than one file at a time.
I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:
- I open a file.
- I double click to open another AI file (other file opening methods have same results).
- Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
- If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.
…
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Hitting Enter/Return to confirm after modifying values (Stroke, Opacity, Etc) in the Top Toolbar Opens a Move Dialog Box Instead
When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)
If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.
After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is…
3 votes -
Fonts Slow EVERYTHING Down
Fonts are the slowest feature in programs from MS Office to Adobe. This problem just caused me to lose work because AI shut down while trying to figure out how to manage a standard font with which I was working. Thanks for nothing AI and your simpleton font generators. You're fired.
3 votes -
FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.
just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Eye Dropper tool color is off
When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB
3 votes -
Zoom artefact
Illustrator 21.1.0
When I use a very high zoom (25 500 %), paths appear distorded or even disappear.
It happens when GPU rendering is off as well as when it's on.
3 votes -
Undo Button Stops Working
When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo
3 votes -
テキストが消えます
Illustrator2025以降のバージョンで、入力したテキストの一部が消えてしまいます。
テキストを入力→保存→ファイルを閉じる→開き直す と入力したテキストの一部が消えてしまうことがあり、入力し直しになります。
テキストをを平打ちした時とエリア内テキスト両方で同じ症状が起きています。
Illustrator2024ではそのようなことはありませんでした。2 votes -
Intertwine group + opacity mask = crash on save.
Title says it all, really.
Initially discovered on 30.1, the oldest version I tried it on was 27.8.1 which feels old enough to say this may have been there since intertwine first showed up. Still there in 30.3.
Reproduction case is attached.
2 votes -
Linked files are displayed broken when opened
My linked files are not working properly about 40% of the time. When I open them, they often display outdated colors, overlapping artwork, or other incorrect content. This issue has been happening consistently for almost five months, and it's becoming extremely frustrating.
Sometimes everything works perfectly, but on days like today, every single linked file is incorrect. My only workaround is to repeatedly restart Illustrator—sometimes 20 times a day—and I've also tried restarting my computer, but the problem keeps coming back.
This ongoing issue is having a significant impact on my workflow, and I would really appreciate any help identifying…
2 votes -
トラックパッドを使って３本指ドラッグをした時の挙動
トラックパッド使用時 ３本指ドラッグを使用し オブジェクトを移動させた後、指を離した瞬間に オブジェクトが停止した場所と違う場所に動いてしまいます。マウスで操作した時は大丈夫です。改善をお願い致します。
2 votes -
Data integrity bug: Illustrator 30.3 changes CMYK swatch values after pasting clipboard bitmap image and reopening file
Product: Adobe Illustrator Desktop
Version tested: 30.3
Document color mode: CMYK
Issue type: Data integrity / color swatch value corruptionSummary:
Adobe Illustrator 30.3 reproducibly changes CMYK swatch values after a bitmap image from the system clipboard is pasted into a CMYK document. The issue appears after saving, closing, and reopening the .ai file.Steps to reproduce:
- Create a new CMYK document in Illustrator 30.3.
- Create a CMYK swatch, for example C10 M10 Y10 K0.
- Paste any bitmap screenshot/image from the system clipboard into the document.
- Save the .ai file.
- Close the file.
- Reopen the file.
- Check the CMYK swatch…
2 votes -
Envelope distort: Changing warp option keeps previous selection
I just updated to 30.5.1 yesterday and went to make a checkerboard flag. I made the checkerboard as a compound path and chose Envelope Distort from the Object menu. The initial selection was Bulge, which distorted my flat flag into a bulging flag. I then selected flag and it added the flag mesh on top of the bulge mesh..
I tried selecteing other warp options and each one I picked, was added to the flag. Mind you, I have NOT selected OK. I'm just flipping through the warp options.
I then selected cancel, but all the envelope distortions were applied.…
2 votes -
I can't export personalized keyboard shortcuts for use them on others computers
Mac OS Ventura 13.7.8
Illustrator 30.6.0
I can't export personalized keyboard shortcuts for use them on others computers2 votes -
Naming a layer "Unnamed" bug
To duplicate, simply create a layer and call it "Unnamed" (case-sensitive). On my PC, whenever I do this, the Measure tool breaks and the app starts throwing UIDu and NOKY errors. Unless the devs can patch this, remember to add "Unnamed" to your "never use this keyword" list.
2 votes -
Illustrator asks for permission to access data from other apps
Every time Illustrator is launched, it triggers a dialog asking for "permission to access data from other apps" that requires a click to continue working. Every time! This is nuts. Granting this permission once should be enough.
Illustrator (30.5.1, MacOS Sequoia 15.7.7)
2 votes
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