Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7659 results found
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edge lossy and distorted after exporting AI file as PSD
When I export file as a PSD, no matter, what size I export as, 150psi or 400psi, or CMYK or RGB….
There is allways loss on the edges, and if my design is stripes for instance, each stripe as loss, and also appears slightly distorted with colour variation down one edge. See screenshot1 vote -
Can't add gradients to fonts without outlining them first
Can't add gradients to fonts without outlining them first - used to be able to
Also, would love to put the stroke on the outside or inside of font before outlining - never been able to do thatI use Windows 10 home
1 vote -
All new & existing .PDF registering file type as only .AI
System: MacOS High Sierra
All documents regardless if they're saved as and appearing as .PDF have now all changed so under 'file type' it classes them as Adobe Illustrator Documents meaning you can only view these in AI rather than a basic PDF view.
This also affects the ability to view PDF after creation as it doesn't pop up like previously.
This wasn't the case previously it has just changed for me today.
Help?
1 vote -
1 vote
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Grey blocks trailing
Using Mac OS Mojave
Version 10.14.1When I move an object within the art board, the area following it gets grayed out. If I zoom in our out, the greyed out area disappears. It's been happening ever since the 2019 update. I've attached a video screen shot.
1 vote -
blendtool
Hi Adobe,
I downloaded the new illustrator, 2019 version. Happy to see that the eyedropper tool can adopt colors from images again.
However the BlendTool seems to be different. In earlier versions it was possible to ajust the line on which you blended certain shapes... It appeared between the shapes as a loose vector line. This line is gone now, the only thing I can ajust are the shapes which I blended.. Can you guys fix this again in an update?Thanks! Bjorn.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator doesn't open
I simply can't open Illustrator anymore. The screenshot below shows how Illustrator appears when it's open. I can only see the top bar, none of the actual interface. I'm working on MacOS Mojave Version 10c.14.1 Illustrator version 23.01
I even tried uninstalling and installing it again but nothing changed.
Thank you
Corina1 voteHi,
What happens when you choose the Illustrator menu Window >> Application Frame ?
Thanks & Regards,
Raghuveer Singh -
Guides disappear until file is reopened
I've created an isometric grid for illustration and converted the grid lines to guides. When I leave my document open for a while (maybe an hour or more) and come back to it after a lull in activity, my guides seem to be gone. The "Guides" item in the "View" menu is grayed out, and the keyboard shortcut Cmd+Shift+; to toggle guides on and off does not work. Nothing is hidden or locked in my document. Closing and reopening the document immediately fixes the issue, with guides toggling on off when prompted. There's clearly a bug here, figured I should…
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Wacom incaccuracy when resizing objects
Wacom (Intuos5 - L - newest drivers)
Clean OSX high sierra
MBPPRO mid2015
New illustartorThere is some bug with precise operating with wacom.
I can't resize simple object with bounding box.When i try to do this, in 99% cases object is rotating instead of resizing.
When i use trackpad - there is no problem.
cc, cc2017 / 18 / 19 Still innacurate precision.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Toolbar panel won't stay long & skinny when docked
The toolbar panel on the left, when docked to the left side of the screen, will not stay long & skinny (after pressing the double arrow) when I close and reopen Illustrator. It always goes back to short & fat. If I undock it, Illustrator remembers the orientation just fine. This happens even when I save a new workspace.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Object mirrored and reflected in the background, macOS Mojave 10.14.1
I select an object that is in a group. It is then put in isolation mode. Then when I zoom in and out the full grouped object is behind it and reflected.
1 vote -
change measurements from pixels to inches with control click
(mac) used to be able to control and click in the corner of rulers - left hand side to change units of measurement ? please bring back???!!!!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Tool useage goes away after a period of time.
I am currently trying to use Illustrator 23.0.1 on a windows 10 machine. After loading a drawing that I am working on, everything is ok at the beginning, but after a short amount of time, I start losing function of the tools that I use. For example, when I type, the text change does not appear until I click off of the text and click the curser on the drawing board. Too many other things quit working and I have to shut down the application, and reopen. I am lucky if I get 10 minutes of work done before bad…
1 vote -
Error When Selecting Graphic Styles Palette
Recently updated to Illustrator CC19 (version 23.0.1) Was altering the workspace and when I selected the Graphic Styles palette I get the error message "There is not enough memory available to process the appearance of an object error" Didn't even have an object selected or anything, after the error message all options are greyed out and I can't select anything on the artboard. Tried restarting, saving a new file, deleting all the graphic styles I had installed but the error still persists. This is happening for both old and brand new files.
I uninstalled Illustrator and reinstalled and it seemed…
1 vote -
フリーグラデーションの「カラー編集／グレースケールに変換」がグレーにならない
フリーグラデーションオブジェクトの「カラー編集／グレースケール」がグレーにならない。
早急に対応をお願いしたい。1 vote -
Disable jumping of dock icon during saving on MacOS
When saving documents with Adobe Cloud (e. g. Adobe Illustratior 23.0.1) apps on MacOS (10.14.1) the dock icon „jumps“ repeatedly. This is a MacOS feature to alert the user that the program that is „jumping“ needs something done by the user (like confirming or canceling something in a dialog box).
But with Adobe apps the jumping of the dock icon has no meaning (aside from „I'm saving your document atm“ – which I know because I just started that process and can see the process bar on the dock icon). This is very distracting and misleading.1 vote -
Turn Sensei Off and Presets
Sensei is making my life ****...what it thinks I want to do is not what I want to do, as such the bug I want to report is my "turn sensei off" button is hidden. For example when using the puppet tool I have to now delete all the pins Sensei thinks I want before I can do the thing I actually want to do making the task longer than it needs to take. That's just the latest (five minutes ago) example of how Sensei is messing up day. Give us a checkbox in preferences to turn Sensei off.
Presets…
1 voteThere is already a preference to turn off the Sensei feature that you spoke about. Go to preference , go to general tab and turn off the checkbox “Enable Content Aware Defaults”. This is the last option on the second column.
Units are part of presets so each time you create a file using a preset it will create using the units that was saved in the preset. To workaround this what you need to do is follow the following steps:
1. Press CTRL+N or CMD+M – depending on your platform
2. Select the preset of your choice e.g. A4 / Letter etc…
3. On the right pane change the unit to your choice like inches.
4. Create your file
5. The next time you come back to this file new dialog you should have this preset in your recent tab -
Centering guides
Illustrator CC 2019 - 23.01:
When guides are grouped it is impossible to center this group in de page by using the "alignment on artbord tool". This was working until Illustrator 2017.1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator crashes when trying to open any type of file
Windows 10, HP Laptop
500 GB Solid State Drive
8GB of RAMAdobe Illustrator 2018 and 2019 (just updated)
I need this fixed. Adobe Illustrator crashes when I try to open any type of file. No matter what I try to open, it generates a crash report, which I have sent 3x times now. I have rebooted, did an clean Illustrator install, reset preferences, and have insured a default printer is assigned. I need this for work, otherwise I lose money.
1 vote -
Illustrator crashes as one file opens.
Opening a file I have been working on, Illustrator crashes just when the window appears after the loading bar disappears. As far as I know, this only happens with this particular file. I can open another file which is much larger.
This is pretty much a disaster for me.
I've tried restarting, and closing all other programs. AI still crashes in the same way.
AI 2019 Mac 10.14.11 vote
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