Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
679 results found
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Text selection not showing highlighting after macOS High Sierra 10.13 download
When selecting any text, the text is not highlighted, thus removing my ability to know what I have selected. I am running a mid 2010 MacBook Pro. All was working well until I updated to macOS High Sierra 10.13. I have done all work arounds with no success.
1 votePlease get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator team -
Fonts Slow EVERYTHING Down
Fonts are the slowest feature in programs from MS Office to Adobe. This problem just caused me to lose work because AI shut down while trying to figure out how to manage a standard font with which I was working. Thanks for nothing AI and your simpleton font generators. You're fired.
3 votes -
Small Caps no longer working as it should
Illustrator 2017.1.0. Setting the Small Cap percentage no longer works for some fonts. They seem to have their own default setting that is unaffected by changing the percentage in the Document Setup window. In the attached example, Small Caps is set to 90%. In the first two font examples, you can see it's nowhere near that. If I change the setting, the bottom word will change but the top two remain the same. This is terrible!!
1 voteIllustrator uses real Small Capitals when a font has specialized glyphs for that, just like these two top fonts used in the test file.
When a font does not have true small caps, they get faked using the value from Document Setup.
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1 vote
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Live font preview panel isn´t working
Hi to all.
I think that this is a old bug, but I already update AI to the latest version (CC 22.1) and the problema remains… This is really frustrated. Can you please, help?
I'm sending images in attach.
Best regards,
Rute1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . It is not clear from screen shot as to what is not working. We will need someone to look into your machine to figure out what is going on here.
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CC font preview not working any more
When I start typing a font name in the character box I used to get the related font preview pop up , this no longer works at all and is very irritating
1 voteMarking the issue as resolved as per the user comment below.
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TEXT NOT REFRESHING
Text not refreshing when making changes to a text box. I turned off GPU performance and the problem persists.
1 vote -
Selected font in CC2018 doesn't stick
Problem when I opened a type sample page I made with Universal News with Commercial Pi, and almost all characters became the rectangle with X inside. I can select the block, then UNwCP and I can see the text changing as I select the face . . . but when I leave the Character pallet, the field blanks.
Also, if I select one character and type over it, the face becomes Minion. In the sample, see 8, 9, and zero.
Similarly, in InDesign, I can select a single character and then UNwCP, and the pallet changes to New Century Schoolbook…
1 vote -
Undo randomly groups texts
After hitting undo a few times will cause a random text to be selected and cannot be unselected. I don't know which text has been selected either. Only way to find out is to direct select each text and try to edit them. That's the only way to exit out of the selection as well. I've found this problem over and over again.
1 vote -
Everyline Composer Text Stroke Issue
As described here: https://forums.adobe.com/thread/2542828
1 vote -
Font problem
every time I try to type something on a clean sheet my letters ( no matter what font I use) look like someone cut through them. Can you help and tell me why is this happening?
1 votePlease update your operating system. The issue that you are seeing is a GPU rendering issue discussed here : https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20384572-high-sierra-macos-10-13-gpu-rendering-issues-wit
This was fixed in 10.13.4
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Illustrator not recognizing Arial font after setting up new computer
HI All, Sorry if this is posted in the wrong spot, but this is my first post. I recently set up a new work computer (MacBook pro, High Sierra 10.13.6 ) to replace my older computer. I have typically made PDF's in illustrator using Arial font, but now when I open these older PDF's the text id highlighted as when the font is not recognized . as well if I import Arial text from excel it pastes it as symbols.
When I look for Arial in my type pull down it is not available and when I look in the…
1 voteIt is possible there is a font conflict and you have multiple version of Ariel on your machine. e.g. a TTF and another OTF
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
the font style file has not been installed
Just recently purchased CC 2018. Although I have been using Illustrator since 1998, this is the first time I have worked with CC. And I'm having issues with the Type in Illustrator - it seems the font style file has not been installed [???] - for example with the Font Myriad Pro - there should be an option of regular, regular italic, bold, bold italic, etc - I can only get regular.
This issue HAS to be resolved or there is no point in continuing to use CC 2018. Please let me know what I need to do - does…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Font drop down doesn't work on CS6 all of the sudden
I have Windows 10 and Illustrator CS6. Worked great until a couple weeks back.
The font drop down does not work at all. Not in character map, not in type>fonts.
I unisntalled Illustrator CS6, Re-downloaded the file from Adobe, re-installed. nothing
I uninstalled windows 10 updates for 2 months... nothing...
Please I need this to work!3 votes -
Font drop down not showing
My font list has started to not show. Im not sure what is causing it as it was ok then suddenly it stopped showing. Please see the attached file for more.
2 votes -
Most of the fonts cannot show and load in the list of AI CS6
Most of the fonts cannot show and load in the list of AI CS6 suddenly today. The down arrow button (red circle in the attached picture) of the font list is not working (no response), but I can still choose other fonts by clicking up/down keyboard arrow to choose around 10 fonts (my computer installs over than hundreds fonts!).
Also, all fonts are still working in Photoshop and MS Office. Can anyone help on this? Thanks!4 votes -
Regional - Indian Font Issues
Google Fonts that work for hindi and other regional languages seem to get messed up when used in illustrator. Please help urgent. Tried Noto Sans, Sarala font..
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Major Type issues
Having major dramas with type. I cannot select any existing type in any file. I cannot add any type either. On the rare occasion that any cursor may appear, it is so tiny as to be impossible to see anything. On typing, no text appears at all.
Extremely weird and extremely frustrating.1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
Illustrator CC2018 request font
1 - OSX High Sierra - 2.8 GHz Intel Core i5
2 - Starting Illustartor it request to download some font (see attached file)
3 - Tryed to download and Illustrator run correctly, but when I restart computer the messare is the same.
I alsto tryed to re-install Illustrator but the bug stay
4 - Every time I run Illustrator the message is the same.1 vote -
illustrator text stroke misaligned in illustrator and when placed in photoshop as smart object
Strokes seem to be misaligned when working on live small text and cannot be placed into photoshop correctly to apply FX. Adobe CC
1 vote
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