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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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940 results found

  1. Recent file history missing on app launch

    Since updating to the latest version, on starting Illustrator I just get the "start a new file fast" section but no recent file history icons.

    Once I've opened and then closed a file the app returns to the home screen and then my recent history is showing but the Start A New File Fast bit has gone.

    Once I close illustrator down and re-open it the history disappears again :(

    Using Illustrator v24 via a Creative Cloud Suite account on Windows 10. I've tried uninstalling, rebooting and re-installing. No change.

    8 votes

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  2. Workspaces can’t be switched, managed, or saved

    NONE of my pallets/Windows opened into the application. When I try to switch to built-in or custom Workspaces, nothing changes. The Workspace STAYS selected as my previously-selected Workspace and none show up. If I manually go look at the Windows in the menu, none are open and I can MANUALLY open them and move them around... "Manage Workspaces" and "New Workspace" are disabled (Gray) and no matter what I do, I cannot change or override. I have quit/relaunched numerous times - same results.

    8 votes

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  3. Export for screens: in sRGB, embedding colorsync profile, compression for PNG

    I see a difference in options between photoshop and illustrator. For Illustrator, it would make sense to export for screens and force a conversion to sRGB –even when your drawing is still in CMYK. I notice that Illustrator doesn't change colormode, while Photoshop does (when exporting, PS converts to the working RGB or sRGB if you make that choice).
    Besides that, I think it is very important to add compression to PNG files. And why not embed colorsyncprofiles in PNG files? It's a benefit when profiles are embedded because webbrowsers will show the image as similar.

    8 votes

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  4. STOP THE 'A New Version Of Illustrator Is Now Available' Pop Up annoying everyone...

    How about you get rid of this annoying "A New Version Or Illustrator Is Now Available" pop up???

    ITS REALLY ANNOYING!!!!!!!!!!!!!!

    8 votes

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  5. With multiple projects open, can only view one tab

    In new AI2019, if I have multiple tabs open, only the tab originally opened is usable unless I open the other tabs in a new window.

    8 votes

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    Need More Info  ·  Anish Kumar responded

    Hi Joel,

    Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.

  6. black screen problem

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
    Version 22.1, MacOS 10.13.3, MacBook Pro with external monitor as main screen.

    8 votes

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    Thanks for confirming that it is working fine in 23.0.3
    I am closing the issue now. If you still face the issue please send am email to sharewithai@adobe.com and mention this thread and my name in the mail.

    Thanks
    Anish Kumar
    Illustrator Team

  7. Can't drag layers in layers palette

    I suddenly cannot drag layers in the layers palette. I just need to place a layer on top of another, which I've been doing for over a decade. Please fix this now.

    8 votes

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  8. cannot merge layers

    version 22.0.1 brand new download of illustator

    The action cannot complete because a parameter is invalid.
    (possibly a program error) ......... this is what i get when trying to merge layers.

    8 votes

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  9. The menu does not respond well right after Illustrator launches

    en_US

    Immediately after starting Illustrator, the menu does not respond to clicks and only works once every two times. Also, the phenomenon occurs that opening a new document does not show up the first time. Focusing on another application and refocusing on Illustrator fixes the problem.

    While investigating the cause, it seems to be triggered by the presence of an invalid plugin or its warning screen. Without it, it worked fine.

    Steps to reproduce

    1. Put the invalid plugin into Illustrator's plugin folder
    2. Start Illustrator
    3. Click the File menu

    Expected result

    The File menu will open.

    Actual result

    Nothing happens. A…

    7 votes

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  10. ファイル保存時のファイル名編集ポップアップで十字キーを使うとポップアップが落ちる

    1. MacOS Ventura 13.0/Adobe Illustrator 26.3.1
    2. Illustratorファイル保存時にファイル名変更欄でのカーソル移動および保存先フォルダを選択するため,十字キーを押した.
    3. 十字キーに従ってカーソルを移動させたり,フォルダを移動したりできる.
    4. どの十字キーを押しても,ポップアップ画面が落ちた.
    5. なし
    7 votes

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  11. [M1 Mac Mini] Area outside artboard flickers when mouse is moving

    This is a weird one, because everything works just fine when you first launch the software. However once your computer goes to sleep and log back in, the area outside the outboard within your file window flickers as you move your mouse around.

    A workaround is to quit Illustrator and start it back up.

    I'm running Adobe Illustrator 25.2 on my Mac Mini M1 with 8GB RAM and 512GB SSD.

    7 votes

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  12. After latest update, workspaces no longer work

    Any time I launch Illustrator now, it completely clears the interface (no tools, control bar, nothing). Additionally, if I try to select a workspace, it does nothing.

    I can bring the elements back in one-by-one, just like normal, but the Save Workspace is completely grayed out (I did have previously save workspaces).

    Needless to say, this is extremely frustrating to have to spend minutes re-setting up the interface each time I want to use it.

    7 votes

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  13. New version of Illustrator Smart Guides do not work

    Ever since the last update, and now also with the brand new version (as of 6/17/20), the Smart Guides have stopped working properly, almost non-existent.

    7 votes

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  14. Ctrl+Tab does not work when Caps Lock is on

    When Caps Lock is on, the Ctrl+Tab shortcut for switching document windows does not work.

    When Caps Lock is off, the Ctrl+Tab shortcut works normally.

    I believe that this is not intentional behavior.
    All the computers in my studio are experiencing this problem, resetting preferences does not help.

    Windows 10 64bit (this problem was also present on Windows 8.1 64bit and older versions of Illustrator)
    Latest Illustrator version
    Intel i7 processor
    32 GB of RAM
    NVIDIA GTX graphics card

    7 votes

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  15. Menu Bars dont hold. keep disappearing

    Hi,
    This is relaly frustrating. The Menu bars (all of them) keep disappearing when I click on them. By disappearing, I mean as if someone is pressing escape key. I cant select anything in the drop down, or have to move my mouse super quickly before the menu disappears :(

    Also, the keyboard shortcuts don't work. please help!

    7 votes

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  16. App unresponsive due to tour window

    MacOS Mojave, Late 2013 iMac

    This is probably a rare event, but it should never happen and if this "feature" behaved consistently with MacOS, it wouldn't ever happen:

    The other day I launched Illustrator, and immediately pushed the window down and out of the way so I could access multiple files on the desktop. I didn't realize this was the first time I'd launched Illustrator since an update, so a tour window had popped up, but since I had shoved the entire workspace window down right away, I couldn't see the tour window.

    What happened was that I attempted to…

    7 votes

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  17. Window resize handle broken

    Whenever I try to resize a document window now by clicking the lower right corner, it snaps to a larger size that fills the width of my screen and goes off the bottom beyond what my cursor can reach. I have to click the resize button at the top to undo. The only way I can now resize any window correctly is by dragging out from the sides and bottom individually. This is very time consumiing. Just fix it to how it used to work in every other previous version. It shouldn't take extra time with every new 'feature' you…

    7 votes

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  18. Palettes do not Expand

    No selected palettes on right hand side will expand to view contents. Requires quit and re-open to fix

    7 votes

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  19. Window resizes in increments

    After a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?

    7 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.

  20. Window size not big enough - Can't open the illustration

    When I try to open a document from my drive, I get a pop-up window that says: Can't open the illustration. There is not enough room for the window; increase document area and try again.

    I've only had this issue since the last update. What can I do to fix this?

    7 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

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