Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
920 results found
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Select Objects in Layer selects locked objects
Objects that are locked within a layer get selected when selecting everything in a layer. Instead of selecting everything in the layer except the locked items.
Win 7, Ai CC 23.0.3
10 votes -
Actual Size view menu does not display at actual size...
The new "Actual Size" feature under the view menu does not zoom to actual size. a 1" square is displayed at around 7/8" instead.
10 votesthere are two issues in this post
1. Users want this feature to work on multiple monitors.
2. Users want to have a view actual pixels for web drawings.for #1 please vote here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/35799382--actual-size-should-work-with-multiple-monitors
for #2: we have an option to disable – You have to go to Preferences > General and uncheck “Display print size at 100% Zoom”.
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Mouse click sticking
This problem only seems to happen in Illustrator. I have not seen this issue when I use Photoshop.
Clicking with the mouse, does not always work as expected. It is almost like there is a long delay before the release is detected, resulting in a drag operation. Sometimes I see the spinner appear after I click. I have tried a different mouse, same issue. In the video, I am only ever doing a quick click, without moving the mouse.
10 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator splash stays always on top
This really goes for any Adobe program but the programs always pop to the top of all of my windows which drives me crazy. I hate when I'm trying to multi-task only to have the Progress window pop up in the middle of my view. Or worse when the program Window itself jumps to the front. I use this software in a professional setting so I'm always working on something else when my files are loading. Please stop forcing the program and progress bars to the front of all open windows.
10 votes -
Zoom - Scroll Wheel
In Illustrator CC the program seems hardwired to not listen to the tablet settings about scroll wheel zoom or even touch pad zoom. There are lots of people online complaining about this and trying to find work arounds.
I suggest just creating a hard wired button like photoshop did to fix this issue.
This wasn't an issue with Illustrator CS4, so I'm not sure what changed.10 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Why is Text to Vector graphic (beta) section in the Properties panel ?
Why is Text to Vector graphic (beta) section permanently in the Properties panel ? in 28.0
9 votes -
Transparency panel shows 0% for the mixed opacity values
When having a selection of art with mixed opacity values, Transparency panel should display blank, as Illustrator does for color values or stroke weights, but instead it lies they all have 0%.
Take a look at the GIF attached.
9 votes -
Windows版27.3.1で現行版MS-IME利用時にCtrl+ホイール移動でフリーズ
Windows版27.3.1+MS-IMEが現行版（旧バージョンにしていない）の場合、Ctrl+マウスホイールによる横スクロールを実行するとフリーズします
- Windowsの設定で、日本語IMEの全般設定で「以前のバージョンのMicrosoft IMEを使う」をOFFの状態（デフォルト状態）
- 27.3.1で新規ファイルを作成する
- Ctrl+マウスホイールで横スクロールを繰り返す
この操作のみでフリーズし、一切の操作がきかなくなります。
「以前のバージョンのMicrosoft IMEを使う」をONにすることで回避はできますが、従来の27.2ではこの問題は起きていませんでした。
こちらについてはIllustratorフォーラムの投稿にて発覚しました。https://adobe.ly/3JmAvWA
https://adobe.ly/3Jna2rU9 votes製品版ビルド27.5にて、こちらのバグが対応されました。Creative Cloud Desktopより、アップデートをしてお使いください。
バグ報告のご協力、大変ありがとうございました🙏また、ご迷惑をおかけしまして申し訳ありませんでした🙇♂️
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Illustrator does not omit spaces in values in inputs, unlike in InDesign
Just like it is demonstrated in this post: https://www.instagram.com/p/Cnv5bcuIOrt/
Unlike in InDesign, where we can accidentally make this:
'21 |mm' → '21 0|mm' and get '210 mm' as a result, in Illustrator it goes liek this instead:
'21 |mm' → '21 0|mm' → '21 mm'
It just doesn’t understand what an aiming mistake is. Makes little sense, since it can’t be anything but that, so no punishment, please.9 votes -
When a plugin is removed, the toolbar which had its tool gets completely empty
If for some reason I get a plugin removed form the Plugins folder, Ai wipes the entire tool panel which had the tool associated with the removed plugin.
Even worse — when a plugin is returned back to the folder, Ai won’t restore the panel! It stays completely broken and empty. Each next launch Ai seemingly restores it, but the next launch it’s empty again. Resaving the panel does not help.
So you have to rely on backups — manual backups, because, again, Ai fails at properly backing up these automatically.
9 votes -
Preferences dialog window opens small, tiny, shrunk, and I can't access any settings
Problem with Preference panel in Illustrator since the last update of the app.
A person from Adobe helped me yesterday by removing all the caches and preferences from illustrator, it worked right after but today it's happening again.9 votes -
Dialog box pop up warning when opening the application for IllustratorGc.jsx
Illustrator version:25.3 (updated today to run natively for M1)
Hardware Specifications:
MacBook Pro M1
OS: macOS Big Sur 11.4I updated my Illustrator today to run natively on M1 and have been facing this issue for a while.
I changed none of my preferences but randomly seem to be getting this warning pop-up that does not go away when clicking on 'Continue' or 'Cancel' - I tried reinstalling the app which didn't work at first, so I removed my preferences and tried again but that did not fix it. It seems the warning pop-ups just when I open the application…
9 votes -
Saved Presets are not available despite having tab names "Saved" in the New Document Window
Users should be able to save presets for documents they use regularly so that they don't have to manually set up common artboards they use frequently. I am submitting this under bugs, as opposed to feature requests, because other apps (photoshop, indesign, etc.) allow users to do this and Illustrator has a tab for saved presets in the New Document window, but does not give the user the ability to saved the preset. I DO NOT WANT TO SAVE TEMPLEATE! Templates are different from presets, and all the community answers direct users to saving templates. Again, Templates are vastly different…
9 votes -
can't highlight dimensions
Since update today, cannot click and drag across the numbers in the dimension boxes (properties). Can only double click to highlight. It's bugged at best.
9 votes -
Toggling tabs does not refresh/display correct file.
When multiple files are open, toggling from one file to another (via tabs) does not always display the correct file.
I've only encountered this bug with CC 2019.
Each release = less usable + more bugs
9 votes -
Graphic Styles Panel Crashes Illustrator (macOS Movaje)
Illustrator CC 2019 on macOS Mojave becomes unusable after loading the "Graphic Styles" panel. After the panel loads, there's a brief beach ball followed by the "Not enough memory to process the appearance" error message. The menus then become "greyed out" and the only way to proceed is to force quit illustrator and restart.
On the surface I can avoid loading the "Graphic Styles" panel, but there are other panels that I need to load that only load with the "Graphic Styles" panel attached to them.
I've deleted the AI preferences and uninstalled/reinstalled Illustrator and the result is the same.
9 votes -
The keyboard stops to work
The keyboard stops to work with no reason apparent. I have to restart the app to fix it (for a while).
9 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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workspace
While using the new Illustrator CC v.23, the workspaces will randomly move around and cover up the art board that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.
9 votesWe have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating
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The interface doesn't appear
When I open Ai, the interface never load(1). If I pass the cursor over the top, that bottons appear(2). And, if I select a new color of interface appear the rest(3), but if I press "Ok", that disappears.
Intel Core i3-5005U CPU @ 2.00 GHz
4Gb ram
64bits system9 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Recent file history missing on app launch
Since updating to the latest version, on starting Illustrator I just get the "start a new file fast" section but no recent file history icons.
Once I've opened and then closed a file the app returns to the home screen and then my recent history is showing but the Start A New File Fast bit has gone.
Once I close illustrator down and re-open it the history disappears again :(
Using Illustrator v24 via a Creative Cloud Suite account on Windows 10. I've tried uninstalling, rebooting and re-installing. No change.
8 votes
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