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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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939 results found

  1. Drop shadow bug on modal dialogs

    Modal dialogs in Illustrator 22.0.1 (64-bit) on Windows are rendering incorrectly for me.

    11 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. Properties panel does not scale in width

    In Illustrator CC 2018 (Windows), the Properties panel does not scale in width, so it can not be grouped with other panels (when switching, all panels become equal to the Properties panel in width).

    In the transformation section of the object in the Properties panel, you can not change the size proportionally using the Ctrl + Enter shortcut. In the Transformation panel, you can do this.

    11 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. Right click menu location bug. Win10 200% scaling.

    When I do right click, coordinate of context menu location doesn't double and located at the center between of cursor and top left corner of the workspace. This bug happens at all CC versions support Hi-dpi displays. Absolutely clean Windows, Illustrator, no plugins.

    https://youtu.be/WySXd6viYac

    11 votes

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  4. Area Type Options: Align is mislabeled. Should say "vertical", not "horizontal"

    This UI option is mislabeled. It controls the vertical alignment of the text in a frame, not the horizontal alignment.

    10 votes

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  5. Some menu items are missing access keys (underline letters when Alt is held) when

    On Windows, Alt keys can be used to access all menus via keyboard.
    When you hold Alt, a letter that you can press to access a particular item is underlined.

    Some items though are missing these underlines, specifically:

    Edit > Spelling, My Settings, Edit Colors
    Object > Collect for Export
    Window > Extensions, Find Extensions on Exchange, Workspace, Toolbars... most panels here, including newer ones.

    Some are less needed, some are more important.
    Please don’t miss these. It feels like new items loose these (except for new Select Same Text options — good job!)

    10 votes

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  6. MacOS Big Sur rendering bug.

    Hi!
    I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening.

    10 votes

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  7. The keyboard stops to work

    The keyboard stops to work with no reason apparent. I have to restart the app to fix it (for a while).

    10 votes

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  8. Illustrator splash stays always on top

    This really goes for any Adobe program but the programs always pop to the top of all of my windows which drives me crazy. I hate when I'm trying to multi-task only to have the Progress window pop up in the middle of my view. Or worse when the program Window itself jumps to the front. I use this software in a professional setting so I'm always working on something else when my files are loading. Please stop forcing the program and progress bars to the front of all open windows.

    10 votes

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  9. Zoom - Scroll Wheel

    In Illustrator CC the program seems hardwired to not listen to the tablet settings about scroll wheel zoom or even touch pad zoom. There are lots of people online complaining about this and trying to find work arounds.
    I suggest just creating a hard wired button like photoshop did to fix this issue.
    This wasn't an issue with Illustrator CS4, so I'm not sure what changed.

    10 votes

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  10. Transparency panel shows 0% for the mixed opacity values

    When having a selection of art with mixed opacity values, Transparency panel should display blank, as Illustrator does for color values or stroke weights, but instead it lies they all have 0%.

    Take a look at the GIF attached.

    9 votes

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  11. Windows版27.3.1で現行版MS-IME利用時にCtrl+ホイール移動でフリーズ

    Windows版27.3.1+MS-IMEが現行版(旧バージョンにしていない)の場合、Ctrl+マウスホイールによる横スクロールを実行するとフリーズします

    1. Windowsの設定で、日本語IMEの全般設定で「以前のバージョンのMicrosoft IMEを使う」をOFFの状態(デフォルト状態)
    2. 27.3.1で新規ファイルを作成する
    3. Ctrl+マウスホイールで横スクロールを繰り返す

    この操作のみでフリーズし、一切の操作がきかなくなります。

    「以前のバージョンのMicrosoft IMEを使う」をONにすることで回避はできますが、従来の27.2ではこの問題は起きていませんでした。

    こちらについてはIllustratorフォーラムの投稿にて発覚しました。https://adobe.ly/3JmAvWA
    https://adobe.ly/3Jna2rU

    9 votes

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    製品版ビルド27.5にて、こちらのバグが対応されました。Creative Cloud Desktopより、アップデートをしてお使いください。

    バグ報告のご協力、大変ありがとうございました🙏また、ご迷惑をおかけしまして申し訳ありませんでした🙇‍♂️

  12. Illustrator does not omit spaces in values in inputs, unlike in InDesign

    Just like it is demonstrated in this post: https://www.instagram.com/p/Cnv5bcuIOrt/
    Unlike in InDesign, where we can accidentally make this:
    '21 |mm' → '21 0|mm' and get '210 mm' as a result, in Illustrator it goes liek this instead:
    '21 |mm' → '21 0|mm' → '21 mm'
    It just doesn’t understand what an aiming mistake is. Makes little sense, since it can’t be anything but that, so no punishment, please.

    9 votes

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  13. When a plugin is removed, the toolbar which had its tool gets completely empty

    If for some reason I get a plugin removed form the Plugins folder, Ai wipes the entire tool panel which had the tool associated with the removed plugin.

    Even worse — when a plugin is returned back to the folder, Ai won’t restore the panel! It stays completely broken and empty. Each next launch Ai seemingly restores it, but the next launch it’s empty again. Resaving the panel does not help.

    So you have to rely on backups — manual backups, because, again, Ai fails at properly backing up these automatically.

    9 votes

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  14. Preferences dialog window opens small, tiny, shrunk, and I can't access any settings

    Problem with Preference panel in Illustrator since the last update of the app.

    A person from Adobe helped me yesterday by removing all the caches and preferences from illustrator, it worked right after but today it's happening again.

    9 votes

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  15. Dialog box pop up warning when opening the application for IllustratorGc.jsx

    Illustrator version:25.3 (updated today to run natively for M1)

    Hardware Specifications:
    MacBook Pro M1
    OS: macOS Big Sur 11.4

    I updated my Illustrator today to run natively on M1 and have been facing this issue for a while.

    I changed none of my preferences but randomly seem to be getting this warning pop-up that does not go away when clicking on 'Continue' or 'Cancel' - I tried reinstalling the app which didn't work at first, so I removed my preferences and tried again but that did not fix it. It seems the warning pop-ups just when I open the application…

    9 votes

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  16. can't highlight dimensions

    Since update today, cannot click and drag across the numbers in the dimension boxes (properties). Can only double click to highlight. It's bugged at best.

    9 votes

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  17. Toggling tabs does not refresh/display correct file.

    When multiple files are open, toggling from one file to another (via tabs) does not always display the correct file.

    I've only encountered this bug with CC 2019.

    Each release = less usable + more bugs

    9 votes

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  18. Graphic Styles Panel Crashes Illustrator (macOS Movaje)

    Illustrator CC 2019 on macOS Mojave becomes unusable after loading the "Graphic Styles" panel. After the panel loads, there's a brief beach ball followed by the "Not enough memory to process the appearance" error message. The menus then become "greyed out" and the only way to proceed is to force quit illustrator and restart.

    On the surface I can avoid loading the "Graphic Styles" panel, but there are other panels that I need to load that only load with the "Graphic Styles" panel attached to them.

    I've deleted the AI preferences and uninstalled/reinstalled Illustrator and the result is the same.

    9 votes

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  19. Workspace panels move on their own

    While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.

    9 votes

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    We have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating

  20. The interface doesn't appear

    When I open Ai, the interface never load(1). If I pass the cursor over the top, that bottons appear(2). And, if I select a new color of interface appear the rest(3), but if I press "Ok", that disappears.

    Intel Core i3-5005U CPU @ 2.00 GHz
    4Gb ram
    64bits system

    9 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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