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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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390 results found

  1. Sierra (macOS 10.12.6) GPU rendering issues for Illustrator CC 2018

    I recently upgraded to CC 2018, and I've been having issues with pathfinder as well as how paths are being displayed. Attached is a shot of what's occurring...this phenomenon not only happens in new edits since udpdating, but is showing up in files that did not display this way previously.

    2 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  2. Disappearing Content

    After zooming in or isolating objects, other objects disappear upon zooming out. I have to select and isolate invisible objects in order for them to reappear.

    2 votes
    Completed (Comments Open)  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. GPU Performance stops working when enabled

    Illustrator 21.1.0 (64-bit)

    GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.

    2 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. Sudden and constant "Out of GPU memory" error, Ai 29.4

    I am suddenly getting constant "Out of GPU memory" errors, which renders all the graphics in "Outline" view, and crashes Illustrator. It just started occurring today (Wednesday April 23, 2025). Yesterday everything was fine.

    Mac Studio, M2 Max, 64 GB RAM, Sonoma. Ai 29.4

    My CS6 version of Illustrator at home on an old Mac, runs so much better than anything coming out of Adobe ever since this Creative Cloud debacle disaster!

    1 vote
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. Solid black bar 1.5" wide across entire width of screen blocking top part of opened file

    On opening existing file, solid black bar 1.5" wide and across entire screen at top of screen blocks that portion of file. Cannot resize it or delete it. Cannot access that part of file for editing. Was fine 3/30/25 after upgrading Illustrator on that day due to issues of uncontrollable mouse action.

    TEST YOUR PRODUCT BETTER BEFORE RELEASING IT!!!!!

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. リアルタイムの描画と編集

    設定→パフォーマンス→リアルタイムの描画と編集を
    何度OFFにしてもONに戻ってしまうのを改善してほしい。

    1 vote
    Need More Info  ·  3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  7. The preview command (Control Y), keep showing that it could not complete the requested operation

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. Rendering Issue with Knock Out Group beyond 200% zoom out

    1 background layer, 1 top layer containing 1 text and 1 rectangle grouped together and set as knock out group. A fill is added to the text with opacity 0%, the initial fill is deleted.
    Until I zoom in to 200%, the text is not rendered. Starting from 200% zoom, the text is correctly knocked out from the rectangle.
    Export works as expected.

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. Drop Shadow, Outer Glow, Etc. make the files extremely bloated

    Every time I create a drop shadow or an outer glow now, the thing doesn't render properly on screen (see screenshot), but worst of all that simple addition adds about 500MB to my file size. What's going on?

    M1 MacPro Sonoma
    Ai version 29.3 - though same thing happens with 28, 27 and 26.

    I've also included a simple file - add a drop shadow with about 15px size and save (without compression) and watch the file increase, Also see rendering errors.

    1 vote
    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Nothing is visible except outlines when selected

    You get glimpses of its color when zooming in and out but cannot view the coloration.
    How can it be corrected?

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  11. Screen blinking when moving mouse or hit keyboard

    Screen blinking when moving mouse or hit keyboard, then back to normal after some time.

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  12. Pasted/embedded images are sporadically appearing or disappearing depending on scroll direction

    When opening an ai file with V29.2 on Windows 11 utilizing a RTX a2000 laptop (Firmware 553.50) embedded and linked images appear and disappear depending on scrolling direction. This renders the program completely unusable. This bug does not appear in V28.7.3

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  13. Antialiasing for text get disabled with Overprint Preview enabled

    Text pixelation during 'overprint preview'
    29.0.1

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. Outline Preview & CPU preview not working (cause canvas freezing)

    Selecting outline preiview, preview on CPU, overprint preview, & Pixel preview is not working. It will cause the artboard freezing unless I back to GPU preview.
    I have tried in illustrator 28, it is worked normally.

    Operating system:
    Windows 11 23H2
    Ryzen 5 7535HS
    RTX 2060

    Illustrator Version: 29.0

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. Canvas melts, as if animated

    I have encountered a weird bug. Issue happened after the current update.

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  16. Slow file open when other docs are open. Shows a magenta border. Macbook Pro Apple M3 Max; Sonoma up to date; AI 29.1

    Slow file open when other docs are open. Shows a magenta border. Macbook Pro Apple M3 Max; Sonoma up to date; AI 29.1.

    What's the issue? I have to "command zoom out" to see the file. Or close the other files prior for it to open without stalling and a magenta border.

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  17. Black canvas when creating or opening a document

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
    Version 29.1, im using windows 11

    1 vote
    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  18. Outline view not work on AMD graphics

    Outline view does not work on my PC, AMD 6650XT Illustrator 29.1 or beta.
    This is my system info.

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  19. Illustrator Outline mode not working (still in normal mode but can’t move artboard)

    Anytime I want to enter Outline mode, it doesn't work. It should show black white outlined vector, but here only shows the artboard as normal mode, but cant move. The title bar showing Outline mode. Have tried to use CPU/GPU preview but still doesn't work.

    OS: windows 11 23H2 22631.4541
    Illustrator 29.1

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  20. Ghosting and image retention in UI panels of Illustrator & Photoshop with 5k Monitor

    Since Illustrator 29 and new Photoshop I suffer an annoying ghosting bug on my LG Ultra Fine Monitor with 5k (at an iMac Pro from 2017). It is only related to Adobe products related and does not appear in any other app!

    Even if the panels or windows are not in the foreground, while using e.g. a browser window for some time in front, there appears a ghosting in the tool panels from the window which is in the background of the UI panels, at the moment when switching back to Illustrator.

    This is really annoying.

    Switching Illustrator to any…

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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