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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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399 results found

  1. Artifacts that shouldn't be there

    I've noticed that sometimes there will remain some random artefacts of after deleting anchors that are ordered in lines or curves around each other.
    It will remain there, can't be selected, and even if the rest of the original form is removed, it still remain.
    It is not shown after rendering the image though.
    It occurs sometimes, and could be disturbing.

    Latest in CC 2018-01

    2 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. doesn't display proper illustration

    It didn't happen in C6 version. The line and shape(colored) doesn't display accurately. (Ref. attached)

    2 votes
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. A large triangular glitch renders on canvas when selecting and moving objects

    Tried working on a new artboard to learn interface and immediately started getting this problem - this happens when I select an object and try to move it. Then I am unable to move anything properly. I have been unable to find any settings that may have caused this. I uninstalled and reinstalled and have received this same problem on different files and art boards.
    A triangular cut out that appears on the artboard and causes the objects to malfunction when manipulated.

    If I try to create something new, it disappears and then shows up again.

    Adobe Illustrator CC 22.0.1

    2 votes
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  4. Sierra (macOS 10.12.6) GPU rendering issues for Illustrator CC 2018

    I recently upgraded to CC 2018, and I've been having issues with pathfinder as well as how paths are being displayed. Attached is a shot of what's occurring...this phenomenon not only happens in new edits since udpdating, but is showing up in files that did not display this way previously.

    2 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. Disappearing Content

    After zooming in or isolating objects, other objects disappear upon zooming out. I have to select and isolate invisible objects in order for them to reappear.

    2 votes
    Completed (Comments Open)  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. GPU Performance stops working when enabled

    Illustrator 21.1.0 (64-bit)

    GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.

    2 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. Preview mode switches to Outline when saving

    The file got outlined while saving it.

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. Issue with Rounded Paths vs. Straight Path Guides

    All of a sudden, any path that is rounded makes a solid guideline and any straight path makes a dotted guide.

    Is this new?

    FYI, I have always set my guides to be dotted lines.

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. Severe color shift in GPU Preview when placing images — macOS Sequoia + M4 chip + Illustrator 2025

    I'm experiencing a serious color rendering issue in Adobe Illustrator 2025 on my new MacBook Pro (M4 chip) running macOS Sequoia 15.5.
    When placing or embedding images (JPG/PNG), the GPU Preview mode displays extreme color shifts, making the artwork look completely different from the source image. However, switching to CPU Preview restores correct colors— but the performance becomes noticeably slower and almost unusable for real-time editing.
    As a professional designer, I rely on GPU Preview for efficient, accurate work. This bug breaks trust in color fidelity and slows down production significantly. Please investigate and address this GPU rendering issue on…

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Black table screen

    With the latest Windows update, every time I open or create a new file, the desktop screen goes black. I tried uninstalling the latest version and reverting to previous versions, and the same thing happens.
    My computer is an HP Pavilion.
    Processor: AMD Ryzen 7 4700U with Radeon Graphics 2.00 GHz.
    Installed RAM: 16.0 GB (15.4 GB usable).
    System type: 64-bit operating system, x64 processor.

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  11. Illustrator keep blacking out the top part of my artboard.

    My version of Illustrator: 29.5.1 running on Windows 11:
    Keeps blacking out the top portion of my window. I can scroll a little and make it go away, but it sure is annoying and sometimes won't go away.

    1 vote
    Need More Info  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  12. não consigo visualizer o modo contorno por CPU

    quando tento usar o modo Contorno por CPU ele trava, e volta ao normal com o CTRL+Y

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. Problemas para presentar pantalla

    Hola, tengo problemas al querer presentar pantalla en Adobe Illustrator (última versión, aunque me estuvo pasando con las últimas 4 actualizaciones). Cuando aprieto Mayús + F o aprieto la opción de Modo presentación, la pantalla se bugea y hace glitches. Desde ya, gracias por su ayuda y atención.

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. Sudden and constant "Out of GPU memory" error, Ai 29.4

    I am suddenly getting constant "Out of GPU memory" errors, which renders all the graphics in "Outline" view, and crashes Illustrator. It just started occurring today (Wednesday April 23, 2025). Yesterday everything was fine.

    Mac Studio, M2 Max, 64 GB RAM, Sonoma. Ai 29.4

    My CS6 version of Illustrator at home on an old Mac, runs so much better than anything coming out of Adobe ever since this Creative Cloud debacle disaster!

    1 vote
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. Solid black bar 1.5" wide across entire width of screen blocking top part of opened file

    On opening existing file, solid black bar 1.5" wide and across entire screen at top of screen blocks that portion of file. Cannot resize it or delete it. Cannot access that part of file for editing. Was fine 3/30/25 after upgrading Illustrator on that day due to issues of uncontrollable mouse action.

    TEST YOUR PRODUCT BETTER BEFORE RELEASING IT!!!!!

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  16. リアルタイムの描画と編集

    設定→パフォーマンス→リアルタイムの描画と編集を
    何度OFFにしてもONに戻ってしまうのを改善してほしい。

    1 vote
    Need More Info  ·  3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  17. The preview command (Control Y), keep showing that it could not complete the requested operation

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  18. Rendering Issue with Knock Out Group beyond 200% zoom out

    1 background layer, 1 top layer containing 1 text and 1 rectangle grouped together and set as knock out group. A fill is added to the text with opacity 0%, the initial fill is deleted.
    Until I zoom in to 200%, the text is not rendered. Starting from 200% zoom, the text is correctly knocked out from the rectangle.
    Export works as expected.

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  19. Drop Shadow, Outer Glow, Etc. make the files extremely bloated

    Every time I create a drop shadow or an outer glow now, the thing doesn't render properly on screen (see screenshot), but worst of all that simple addition adds about 500MB to my file size. What's going on?

    M1 MacPro Sonoma
    Ai version 29.3 - though same thing happens with 28, 27 and 26.

    I've also included a simple file - add a drop shadow with about 15px size and save (without compression) and watch the file increase, Also see rendering errors.

    1 vote
    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  20. Nothing is visible except outlines when selected

    You get glimpses of its color when zooming in and out but cannot view the coloration.
    How can it be corrected?

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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