Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
312 results found
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Surface Pro GPU Issues
Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.
11 votesCompleted (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358
This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link
https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html
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Coordinates label rendering problem in Overprint Preview mode
- Open the file and make sure Overprint Preview mode is on (thus GPU is off)
- Pick Direct Selection tool, grab the point and move it The gray label with current coordinates get smeared, like the GIF shows.
10 votes -
Hide text highlighting on "Hide Edges" (CMD+H)
This was never fixed in CC 2015 - 2017 and the same **** bug is in CC2018.
In ALL previous versions of AI prior to CC2015 (or at least as far back as CS5 when I got Illy), if you selected text with the Text Tool which made the text highlighted, if you then performed the Hide Edges command, the highlight would NOT show... that way you could change the color, Tracking, font size etc of ONLY the SELECTED characters without affecting the others.
The "big deal" here is when you are trying to see the color change take effect…
10 votesHi,
Thanks for reporting this bug Illustrator Team really appreciate this.
We are able to reproduce this issue in house and we are investigating it . -
GPU performance causes screen artefacts
In AI 25.4, when GPU Performance is enabled, at some point when working on a file, or switching between screens, thin vertical and horizontal black lines will appear. They seem to flash on and off for a second or more as though Illustrator is switching between tabs or other open applications.
I've tried to take a screenshot/video when this happens but it doesn't show up, if you look at the screenshot/video, it's as though those lines were never there.
When GPU Performance is disabled, the issue goes away.
iMac (Retina 5K, 27-inch, 2019)
3.6 GHz 8-Core Intel Core i9
40…9 votes -
Live Paint bucket tool preview error
Adobe Illustrator CC 2021 (25.2.1 64-bit) on Windows 10 Home Edition.
After the Live Paint Bucket tool is selected, out of the 3 preview swatches above the pointer, the center one is always wrong / inverted. This bug is consistent when we press the left & right arrow keys on the keyboard to select a swatch. On the other hand, the Swatches panel would reflect the correct option when the Live Paint Bucket tool is in used.
When the Live Paint Bucket tool is selected, the center swatch in the 3 preview swatches should accurately reflect the color option, just…
9 votes -
Real-Time Drawing and Editing mode does not work for objects with both an effect and opacity mask added
If an object has an opacity mask, Illustrator renders it correctly when the object is moved, the mask moves together with the object.
But if you apply an effect to this object, Illustrator will keep the mask in place while the object is moved, as if it has the mask unlinked.
On the other hand, if you unlink the mask for the object without the effect and try to move it — Illustrator will render it wrong again, as if the mask is linked, until you release the object.
Please see the GIF attached and try the file yourself.
8 votes -
Clipping mask for a layer doesn’t move when dragged in real-time render mode
If you move art with its layer-level clipping mask, Ai will draw it as if you move the art without the clipping mask. See the GIF attached.
8 votes -
3D Extrude + Bevel = FAIL
3D extruded rendering is an absolute fail on Adobe CC 22.0.1
It's 2017 (nearly 2018) and still, Adobe can't get Illustrator to render text in 3D without undesirable results / unwanted artifacts... c'mon guys!
Let's "FUSE" the engine to make 3D type in illustrator more powerful and display more accurately without errors.
Thanks!
8 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Images in clipping masks glitching and overlaying artwork when in GPU
This is similar to previous posts but not sure if the same.. apologies if repeating. In the latest version of illustrator, images within clipping masks are glitching out and making the file impossible to work with. These glitched versions of the masked image change constantly when zooming in or out, but do not disappear as they used to when illustrator bugged out previously. see attached screenshot. The orange metal flake texture should only exist within the frame of the bicycle. The lighter orange glitchy shapes do not exist.
iMac Pro - Big Sur 11.61
Illustrator v26.0.17 votes -
7 votes
Illustrator 製品フィードバックへのご協力ありがとうございます。
検証でこの問題は再現できませんでした。
追加詳細情報が不足のため、これ以上の検証ができません。
一般的なバグではないと思われますので、最新版などで再現する場合は、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。
よろしくお願いいたします。
Illustrator チーム
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disparition des repères lors de leurs déplacement
Apres avoir activé l'option "dessin et travail en temps réel", lorsque l'on déplace un repère celui-ci devient invisible
7 votes -
Illustrator causing red screen
I'm using a MacBook Pro 15" , 2019 with MacOS 10.15.5 and Illustrator 24.2.
When I open a file in Illustrator it works fine until I open a second file. When I do this, a red border appears and I cant zoom or work with the file. I tried to delete everything which is installed with Illustrator (Also the .plist files) and tried to reinstall it but the same thing is happening again. Disabling the GPU in settings does fix this issue but using Illustrator on a high-end machine without it's full GPU power is worthless.
I also created a…
7 votes -
GPU rendering issue with artwork disappearing
When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.
7 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Proof Colors preview doesn't work on GPU (NVidia), only CPU
Illustrator CC 2017 version 21.1.0 (64 bit)
Dual Nvidia GTX 1060 cards, 6 GB VRAM (Not SLI)
Intel Core i7-6700K @ 4.00 GHzProof Colors preview doesn't work with GPU rendering, only on CPU.
Basically, when using GPU rendering, turning on Proof Colors and changing the proof setup to Simulate Paper Color, for example, does absolutely nothing. Document is in CMYK color mode, simulating SWOP 2, with simulate paper color activated.
When I change to CPU rendering, this works as expected. GPU rendering in InDesign and Photoshop also works as expected.
I've tried deleting Illustrator preferences, restarting, etc.
7 votes -
GPUパフォーマンス使用時のガイド・グリッドのバグ
GPUパフォーマンスのチェックを入れた状態でガイドやグリッドのスタイルを点線にすると動作が急激に重くなる
6 votes -
"View using GPU" greyed out since Illustrator 2021
Since we have updated to Illustrator 2021, on one of our machines (Mac mini 2018) "View unsing GPU" (CMD+E) is greyed out and can’t be activated. GPU IS activated in the Illustrator Preferences! Using Illustrator 2020, this function works as usual.
An other glitch, that we noticed on both of our machines (the 2018 mini and a 2019 iMac): When opening a document in Illustrator 2021, the window turns black for a moment until the document is shown. This does not really cause any problems, it is just strange and does not occure with Illustrator 2020.
6 votes -
"Hairline," faint border around PNG exports
Whenever I export anything as a PNG in Illustrator with a transparent background, the PNG result shows up with a strange faint border around it. I've tried a multitude of "solutions" and nothing has worked, leading me to believe that this is a bug.
I'm working on a macOS Catalina 10.15.4, and on the most recent version of illustrator (24.1). My processor is 1.6 GHz Dual-Core Intel Core i5, and graphics—Intel UHD Graphics 617 1536 MB.
(The image I have provided is the exported PNG image of that shape, and I've overlapped it ontop of the pre-export to show the…
6 votesThis is a GPU bug. If you toggle the rendering mode with View > View using CPU — no border will get rendered, the PNG actually does not have it. The problem is known though.
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Illustrator Crashes when Opening File on Second Monitor
Illustrator is crashing when I open up the application on my second Monitor. But when I open it on my laptop it works. It will only work on my second monitor if I open it up on my laptop then drag to the second monitor. But if I want to open up another illustrator file it will crash again if I'm using the second monitor.
6 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Closing this thread as completed as it is fixed on the user machine.
With Best Regards,
Raghuveer Singh
Illustrator Team -
Flickering cursor & preview bugs in bitmap
Adobe Illustrator CC 2018 (22.0.1)
Mac OS Sierra 10.12.6The cursor constantly flickers about a month ago when I was still using AI CC 2017 version. After I updated the CC to the latest version yesterday, the problem still occurred.
Besides, when I import a bitmap/ tiff file to AI, the whole image cannot be viewed. Some parts are hidden. It has the same issue when i export the AI file to jpg.
6 votes -
GPU Performance Glitches Still Not Fixed!! 2021
GPU Performance glitches have been constantly and extremely annoying while displaying many files, it shows weird patterns from the same opened file overlaying the designs, and they randomly change and break while zooming in and out, sometimes I can't see how my design looks like because of these glitches, it is so serious, it makes the app sometimes next to useless!!
Please, this problem has been there for a long, please fix, please fix
I have tried the same files on 2 different machines, same issue
Mac Book Pro 16 - 2019
macOS Big Sur
RAM 32iMac 27 inches…
5 votes
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