339 results found

1. Artboards & Content are displaced after saving and opening a file

   After saving & opening a file with multiple art boards, many of the artboards and/or their content is shifted around the canvas. I already tried all kinds things, even creating a new file and copying everything over. The bug happens again and again – and it's unpredictable, sometimes it's just one element, sometimes it's half of all the content.

   Working with Version 29.8.1, the file is in large format mode, Mac OS 25 (latest). Not saving on a cloud synced folder.

   When saving the same file into Adobe Cloud, the bug doesn't seem to occur... at least for the last few times I tried. But actually I don't want to save them there.

   Also, when saving onto hard drive, sometimes a dialog appears that the file was changed outside of Illustrator (which is not true).

   See attached file (blurred): the grey boxes on top come from the artboard on the bottom and the red ones from the artboards below.

   After saving & opening a file with multiple art boards, many of the artboards and/or their content is shifted around the canvas. I already tried all kinds things, even creating a new file and copying everything over. The bug happens again and again – and it's unpredictable, sometimes it's just one element, sometimes it's half of all the content.

   Working with Version 29.8.1, the file is in large format mode, Mac OS 25 (latest). Not saving on a cloud synced folder.

   When saving the same file into Adobe Cloud, the bug doesn't seem to occur... at least for the last… more

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   36 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

   This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

   We kindly request you to update and share your feedback.

   We sincerely apologize for any inconvenience caused.

2. プリセットのB6サイズについて

   IllustratorのプリセットのB6サイズは125 mm×176 mmですが、日本の規格はB6サイズ182mm×128mmです。
   他の投稿より引用ですが、プリセットは、B4とB5はJISで、他のB系は国際規格になっているので、統一してほしいです。

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   54 votes

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   9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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3. Can't create New File

   Nothing happens when I click New in the File tab or when I use the Ctrl + N shortcut.

   2 votes

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   5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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4. New Artboard Paste in Front Fails and Select Artboard Fails in Artboards panel

   Illustrator 29.6.1 - Mac
   When starting with more than one artboard.
   If you select all objects on an artboard. Copy.
   Then make a new identical artboard in another position to the artboard you copied artwork from, you cannot select the new artboard and paste in front.
   I suspect it is a bug how illustrator keeps track of how many artboards it has because the name is always artboard [number] and the new artboard number in the name is always incorrectly one higher than the actual number.
   You can no longer select an artboard in the Artboards panel and select objects you create on the new artboard using Select All on active artboard.
   This creates a problem in Extendscript or AppleScript because you can no longer set the active artboard correctly and have it display properly even with redraw. This bug does not occur in 29.5

   Illustrator 29.6.1 - Mac
   When starting with more than one artboard.
   If you select all objects on an artboard. Copy.
   Then make a new identical artboard in another position to the artboard you copied artwork from, you cannot select the new artboard and paste in front.
   I suspect it is a bug how illustrator keeps track of how many artboards it has because the name is always artboard [number] and the new artboard number in the name is always incorrectly one higher than the actual number.
   You can no longer select an artboard in the Artboards panel and select objects… more

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   9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. Order of duplicated artboards is reversed

   A big issue is that if you select several artboards at once to duplicate them and they were in order
   A
   B
   C
   they used to duplicate as
   copy of A
   copy of B
   copy of C

   Since the latest Illustrator update they mirror instead, as
   copy of C
   copy of B
   copy of A

   Makes batch duplication worthless and I now have to duplicate each one separately OR do the set and then move them around manually.

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   15 votes

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   5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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6. Duplicating Artboard will unlock and show locked and hidden elements.

   When using the Artboard Tool and clicking on a + sign next to an artboard while holding the Alt/Option key to duplicate an artboard with its contents, Illustrator will Show and Unlock all hidden and locked objects/layers.
   It does this only the first time, when using Undo and trying again it works correct.
   See: https://community.adobe.com/t5/illustrator-discussions/why-does-illustrator-switch-hidden-layers-back-on-and-unlock-them-when-duplicating-an-art-board/m-p/15455446#M449838

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   8 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix is pushed into the latest Prerelease build and is scheduled to get shipped into the next general build

7. Thumbnails & Quicklook preview has incorrectly positioned pictures.

   29.8.1 thumbnails und Apple Quicklook show previews with incorrectly positioned pictures. This was a bug present in earlier versions, but in the actual documents.
   After fixing it inside of Ai, the bug is now in thumbnails & Quicklook.

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   3 votes

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   4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. 定規の設定を0にすると次回開いた時にズレる / If you set the ruler to 0, it will be misaligned the next time you open it

   最新リリースバージョン「ver.26.2.1」にて、定規の0基準の設定されていないファイルを開いて、その中で0基準を設定後、保存してファイルを閉じた後、そのファイルを開くとデータの一部がズレた状態（トンボなどとそれ以外のいくつかのオブジェクトだけ勝手に動いた状態になってしまいます。
   途中の段階で別名保存したPDFは問題なく開けます。
   入稿データ等の場合かなりマズい状態です。

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   2 votes

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   6 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue has been reported to be fixed in 29.8.1 build. Please update, test, and comment back if it truly is

9. Arrow keys, Home & End keys don’t work when renaming Artboard names on canvas

   We now can rename artboards directly on canvas, by double-clicking a name, if 'Artboard names on canvas' is enabled in Preferences > Selection & Anchor Display.
   However, navigating this input with arrows, Home, End, etc., is not possible. Please make it work.

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   3 votes

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10. Crash on new artboard

    Every time I click on the "+" under my artboards window, it crashes. I have 24 artboards already, and if I duplicate one using Option click drag, it seems ok. But New Artboard crashes again and again.

    MacOS 15.5
    Illustrator 29.5.1

    3 votes

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    Need More Info  ·  8 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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11. Duplicate Artboards will always fail if even one artboard exists near the right edge of the canvas

    en

    Duplicating an artboard using the Duplicate Artboards command in the Artboards panel will fail if one of the artboards in the document is near the right edge of the canvas and the new artboard is at coordinates that extend beyond the canvas.

    It is not possible to duplicate the artboard by wrapping it in the Y direction. Therefore, when such artboards are in the document, it will never succeed.

    The expected behavior is that Duplicate Artboards will also do so, since you can copy and paste artboards and New Artboard will generate them with a wrap around.

    Environment

    • macOS 12.7.5
    • Illustrator 2025 (29.6.1)

    Steps to reproduce

    1. Open the attached file "duplicate_artboards.pdf(ai)"
    2. Select Artboard 1 and execute "Duplicate Artboard"

    Actual result

    The error message "Cannot create Artboard outside the canvas. Please rearrange and try again." appears and stops.

    

    Expected result

    The artboard is duplicated with the Y coordinate shifted down and the X coordinate aligned with the left edge of the previous artboard row.

    Workaround

    Select the artboard with the Artboard tool, then copy and paste.

    Attachments

    • duplicate_artboards.pdf
    • duplicate_artboards.png

    ---

    ja

    「アートボードを複製」は、アートボードがカンバスの右端近くに1つでも存在すると必ず失敗します

    アートボードパネルにある「アートボードを複製」コマンドを使ってアートボードを複製する際、書類内に1つでもアートボードがカンバスの右端近くにあり、新しいアートボードがカンバスからはみ出す座標になると失敗します。

    Y方向に折り返して複製することができません。そのため、そういったアートボードが書類内にあるときは永遠に複製が成功することはありません。

    アートボードのコピー＆ペーストや、「新規アートボード」では折り返して生成することができるので、「アートボードを複製」もそうなるのが、予期する結果です。

    環境

    • macOS 12.7.5
    • Illustrator 2025(29.6.1)

    再現手順

    1. 添付したduplicate_artboards.pdf(ai)を開く
    2. Artboard 1を選択し「アートボードを複製」を実行する

    実際の結果

    「カンバスの外側にアートボードを作成できません。再配置を行って、もう一度実行してください。」とエラーが出て止まります。

    

    予期する結果

    Y座標を下にずらし、X座標は前のアートボード行の左端に合わせてアートボードが複製されます。

    回避策

    アートボードツールでアートボードを選択した後コピーし、ペーストします。

    添付ファイル

    • duplicate_artboards.pdf
    • duplicate_artboards.png

    en

    Duplicating an artboard using the Duplicate Artboards command in the Artboards panel will fail if one of the artboards in the document is near the right edge of the canvas and the new artboard is at coordinates that extend beyond the canvas.

    It is not possible to duplicate the artboard by wrapping it in the Y direction. Therefore, when such artboards are in the document, it will never succeed.

    The expected behavior is that Duplicate Artboards will also do so, since you can copy and paste artboards and New Artboard will generate them with a wrap around.

    Environment

    • macOS… more

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12. Use Artboards option disabled when exporting as PDF – even in new multi-artboard documents

    Description:
    In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
    This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

    Steps to reproduce:
    1. Create a new document with 3 artboards
    2. Add simple objects on each artboard
    3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
    4. → “Use Artboards” option is greyed out

    Expected result:
    “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

    Actual result:
    Option remains disabled; Illustrator exports a single combined PDF instead.

    Environment:
    - Illustrator version [29.8.2, e.g. 28.0.1 Windows 11]
    - Tested with and without PDF-compatible AI saving
    - No linked or embedded content involved

    Impact (Urgency):
    This issue prevents multi-page export workflows, critical in professional environments (e.g. signage, print production, packaging).
    It requires manual scripting or third-party tools to achieve basic multi-page PDF export, which significantly slows production and increases error risk.

    Please confirm if this is a known issue and if a fix is planned.

    Thank you - this is a critical production blocker for multi-artboard workflows.

    Description:
    In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
    This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

    Steps to reproduce:
    1. Create a new document with 3 artboards
    2. Add simple objects on each artboard
    3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
    4. → “Use Artboards” option is greyed out

    Expected result:
    “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

    Actual result:… more

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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13. New document page dimensions resetting as I'm typing them

    Create a new document, type in desired page width, press tab to go down to the height field and suddenly it's reverted back to what was in those fields previously. Have to go back and re-enter the correct dimensions.

    There is a 2-page discussion about it here, including someone's video capture of it on page 1:

    https://community.adobe.com/t5/illustrator-discussions/new-document-size-value-resetting-in-adobe-photoshop-illustrator-amp-indesign-2025/m-p/14936407

    Been having the same issue here for a little while. Just been dealing with it, but it's rather frustrating.

    I'm on Windows 10, 22H2, Illustrator 29.2.1 (64-bit).

    12 votes

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    7 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Files won't actually save until closed.

    Illustrator 29.8.1

    When either choosing the 'save' command from the file menu, or hitting 'command+s' the saving text flashes in the filename of the tab, but the file does not actually save and it continues to have the unsaved changes asterisk there as well.

    The only way to save and get the currently open file to save/update is to try and close the file, and then save through the 'you have unsaved changes' window that pops up before closing.

    Please fix this, I have several operations in my workflow that require uploading a file I'm currently working on to an online system, and I don't want to have to close it and then reopen it to do so.

    Illustrator 29.8.1

    When either choosing the 'save' command from the file menu, or hitting 'command+s' the saving text flashes in the filename of the tab, but the file does not actually save and it continues to have the unsaved changes asterisk there as well.

    The only way to save and get the currently open file to save/update is to try and close the file, and then save through the 'you have unsaved changes' window that pops up before closing.

    Please fix this, I have several operations in my workflow that require uploading a file I'm currently working on to an… more

    2 votes

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    Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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15. Artboard renaming doesn't work

    When I rename an artboard, either through clicking the artboard name above my graphic, or by going through the Artboard properties panel, I change the artboard name, then save the document, and close it. When I reopen the document the previous artboard name is there, the new one wasn't saved. This happens in an .ai and .svg file.
    (The webform for submitting ideas doesn't let me upload .ai or .svg files.)

    1 vote

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    Request to Contact Support  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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16. Unable to create new file, have to restart software

    As title, unable to create new file, have to restart software every time

    2 votes

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    Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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17. Illustrator freeze after navigating through opened files

    When i have two or more opened files and i navigate through Ctrl+Tab the first files remains open but no tool works except Ctrl+0 and then all starts working again...

    1 vote

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    3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Acrobat PDF File Format error when saving .AI documents. The size of the passed callbacks struct is wrong.

    Illustrator 30.0 (64 bit.) windows 11 recently loaded then I updated to 30.0. since then 99 % of the time I open my current .AI files to update them and save them, I receive this error which I can't fix. The only way to bypass it is the save to the downloads folder and then over write the original unsaved file with the new version. This is affecting my production time, so it is quite urgent. It could be a setting but as I don't understand the message I can't fix it.

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    1 vote

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    Need More Info  ·  0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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19. Illustrator 30.0 (2026) .ai files open at 1/10 scale in Adobe Acrobat and RIP software (Onyx) – large artboards only

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it appears at roughly 1/10th of the intended scale. This can also be replicated by opening the files in Acrobat.

    The same files saved as PDF from Illustrator 2026 open at the correct size in the RIP, and .ai files saved from Illustrator 2025 also open at the correct scale. This suggests the problem is specific to the Illustrator 2026 .ai format for large artboards.

    Steps to reproduce:

    On a Mac Studio (M1 or M2) running macOS Sequoia, open Adobe Illustrator 30.0 (2026).

    Create a new document with a large artboard (52x300).

    Add some content.

    Save the file as a native .ai file (Illustrator 2026 default format).

    Open the saved .ai file in Onyx (RIP software) or Adobe Acrobat.

    Compare the size reported by Acrobat or Onyx (or measured within the RIP) to the original artboard / artwork dimensions in Illustrator.

    For comparison:

    From the same Illustrator 2026 document, Save As → PDF with default or standard print settings.

    Open the PDF in Onyx or Acrobat and check the size.

    Repeat the same test using Adobe Illustrator 2025, saving an .ai file with the same artboard dimensions, and open that .ai in Onyx or Acrobat.

    Expected result:

    The .ai file saved from Illustrator 30.0 (2026) should open in Acrobat and Onyx at the exact same scale and dimensions as defined in the Illustrator document (matching the large artboard size).

    The size reported in the RIP should match the Illustrator artboard (just as it does with Illustrator 2025 .ai files and 2026 PDFs).

    Actual result:

    Illustrator 30.0 (2026) .ai files with large artboards open in Acrobat and Onyx at approximately 1/10th of the correct scale.

    The same artwork:

    Opens at the correct scale as a PDF exported from Illustrator 2026.

    Opens at the correct scale when saved as .ai from Illustrator 2025.

    So the incorrect scaling appears specific to 2026 .ai files + large artboards.

    Scope / notes:

    Issue has been reproduced by multiple users in our environment, all on M1/M2 Mac Studios.

    Affected OS: macOS Sequoia (and likely the previous macOS version on some machines; behavior appears consistent across both).

    The common factor is Illustrator 30.0 (2026) + large artboard .ai.

    PDF workflow works fine, as does Illustrator 2025, which is our current workaround, but we prefer to send native .ai files to the RIP, and we use the large artboards extensively.

    I would upload example files, but .ai files are apparently an invalid file type to upload here.

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it… more

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

    We kindly request you to update and share your feedback.

    We sincerely apologize for any inconvenience caused.

    
    

20. The program is crashing frequently

    The program is crashing frequently, giving a black screen and sometimes the screen freezes on a file, even if I change tabs.

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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