Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
236 results found
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unable to view home page and new doc page
I can click on links but can't view anything
2 votes -
intro page won't disappear
Opening Illustrator 2019, I see the intro page with my recent work. I click to open it, and it seems to "think" the document is open - I can see my un-embedded layers panel full - but the intro page won't disappear. I can't close it, the arrow next to the AI icon won't collapse it, and I can't work without quitting the app and trying to reopen again. Does the same thing whether I open from the Finder or from the Intro page. MacPro 2012 (5,1) upgraded CPU and GPU (NVIDIA GeForce GTX 980 - flashed). I realize it's…
2 votes -
Illustrator crashing wheen trying to open any document
illustrator crashes as soon as i open it, I resently uppdated windows to 1809 and i have the latest illustrator updates. I tried diffrent ways to uninstall and remove both CC and illustrator with CC-cleaner and by following instructions on how to delete illustrator completly and reinstalling it again with no diffrence in result (still crashing). I cant say that my computer is the latest or the strongest but it worked for the first week then suddenly it started crashing.
I have a lenovo laptop with an 6:th gen i5, 8gb ram, ssd-storage and integrated graphics.
2 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-Rama
Illustrator Team -
Can No Longer Open PDF's directly to ILLUSTRATOR
I just updated to Illustrator 2019 and I can no longer open a PDF into it from Bridge. Even if they were created in Illustrator. Some will open, but I have to close any other projects within Illustrator for them to open at all.
1 vote -
Illustrator keeps crashing when opening files or when creating a new file.
Like the title says, Illustrator crashes no matter what I do when opening files or when creating a new file. Nothing seems to fix it, a fresh install did nothing as well. Any ideas? got important projects I need to work on =_=.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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OPEN WITH default app
Since the new update 23.0.1 it is not more possible to start a file default with illustrator.
i tried several times installing and unistalling illustrator different versions.
the problem persist.after 7 installations of new and old versions, removing all files from regirtry i
Now i installed both, CC2019 and CC2018, and the same, it is not possible to change starts only default with cc2018.
(or other apps) but never with CC2019i can start only illustarator 2019 with "open with" on this one time way works.
asus gt752v
Windows 10 see attached screnshot.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Hidden dialogue/tip box behind application. Can't close or click anywhere in Illustrator. Just a beep
Within a few seconds of opening a document in CC 2018, a hidden dialogue box pops up behind the application, blocking any ability to click on options in the app until that box is closed. Problem is the box is hidden and nowhere to be found so all you hear is a beep each time you try to press anything. Force quit is the only option and this means not a single bit of work can get done. On Mac OS High Sierra 10.13.3
Very frustrating
3 votes -
Illustrator v23.01 will not open subsequent vector files via Indesign, Bridge or directly from a folder.
When I try to "Edit with" in InDesign or open a vector file via Bridge or directly from the folder, it opens the file for the first time on launching the software, however if I try to open files again while Illustrator is up and running, it will not open. I then have to quit Illustrator to open the file. This is counter productive as I have to do this even when i have to make a small edit or move/delete an object. Especially when I'm working on multiple graphs, etc.
My fix for now is to revert back to…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator crashes as one file opens.
Opening a file I have been working on, Illustrator crashes just when the window appears after the loading bar disappears. As far as I know, this only happens with this particular file. I can open another file which is much larger.
This is pretty much a disaster for me.
I've tried restarting, and closing all other programs. AI still crashes in the same way.
AI 2019 Mac 10.14.11 vote -
TorqExtension.aip error
When opening Illustrator CC, I get this error on launch:
"The procedure entry point ?getAvailableLocales@Collator@icu@@SAPEBVLocale@2@AEAH@Z could not be located in the dynamic link library icui18n.dll."
This is followed by an error:
"Error loading plugins.
TorqExtension.aip"Please advise how to resolve these errors..
6 votes -
crash while opening file
crash when opening a file.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
New document causes crash
When starting a new document, the first thing that Illustrator does is crash. Doesn't matter what the size of the document is.
7 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket as we are not able to reproduce this issue at our side. If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
With Best Regards,
Raghuveer Singh
Illustrator Team -
New document few options
When opening new document it only gives two options and there is no way to generate a custom template. Windows 10.
2 votes -
Illustrator File opens to Work/Learn Screen
I have Illustrator CC and after the most recent update, almost every time I open a file in Illustrator after turning on my computer, it opens the file but the Work/Learn screen is still up.
I can see my file's layers in the layers panel in the bottom right corner but the screen doesn't show it. I can click around and it's saying I'm selecting things but I can't get the Work/Learn screen off so I have to restart Illustrator over and over again until I can get it to work.
5 votes -
Startup performance
Illustrator has always been sluggish on startup, but 27 seconds on a recent SSD MBP is totally unacceptable IMO.
Thoughts anyone?
By comparison PS is ready to go in 7sec.
Standard install CC 2018 / Il 22 on MacOS 10.13.1
7 votesOur typical launch numbers on a SSD MBP is around 6-7 seconds hence we would like to understand more about the issue and problem.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Error loading plugins. TorqExtension.aip
I get two errors when I first open up Illustrator. This is the second one I receive. It appears every time I open Illustrator CC 2018. I have tried uninstalling and reinstalling Illustrator from Creative Cloud, but it still appears on startup. I'm on a Windows 7 64-bit machine as well.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator 'unexpected' quitting
Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.
Process: Adobe Illustrator [5601]
Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 21.1.0 (21.1.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [5601]
User ID: 502Date/Time: 2018-05-10 12:17:12.115 +0530
OS Version: Mac OS X 10.11.6 (15G1004)
Report Version: 11
Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1Time Awake Since Boot: 19000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS…2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Create new doesn't work
when I try and create a new document nothing happens. I can open up templates but can't create new stuff.
3 votes -
Illustrator 2018 Version 22.1 Opening multiple-page PDF - Artboard Issue
Opened multiple-paged PDF file to show all pages as artboards
Saved file as PDF after editing (another name)
Opened said PDF file and all pages as artboards show up as defaultI'm not able to choose if I want to work with a single page on this PDF anymore?
2 votes -
I can't open illustrator after updating to High Sierra Mac 10.13
it's impossible
2 votes
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