Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8147 results found
-
Saving AI file as .pdf results in blank
OS BigSur 11.3, AI 24.2.3
1 vote -
Illustrator 2021 breaks Export command with AppleScript
Export command for AppleScript has suddenly stopped working as of Illustrator 2021. This error breaks almost all my professional workflows.
macOS 11.1, Illustrator 25.1
When I run AppleScript workflows that worked fine in Illustrator 2020, 2019, 2018, etc. they now fail at the 'export' command with 'Adobe Illustrator got an error: document doesn't understand the "export" message.'
Screenshot of simplest possible script failing attached.
2 votes -
V25 won’t launch
Won’t launch. Crashes during initialization. V24 works fine.
5 votes -
Text edits dont show in GPU mode
Windows 10 20H2
Omen 15 Ryzen 7 4800, GTX 1660Ti , 16Ram
Illustrator 2021On going issues since if i remember 2016 or so.
When GPU is enabled, lots of time when i edit a textframe it wont show the updates. The textframe keeps showing old text, zooming doesnt fix it. Only thing which fixes this is either move the textframe or deactive GPU and restart illustrustrator.
I first noticed this issue on my old Mac at the office, this cant be updated due to old OS its running. Now i still noticed it on my Windows system running 2021
…
1 vote -
GPU Problem after upgrade to 25.1
After upgrading to 25.1 GPU previewing is erratic. After a while working on a document GPU previewing is not available (after restart Illustrator it is). Then also problems with text selection occur, text is not marked as selected and text cursor is not visible. Seems like a problem with out of video memory? Using a maxed out MacMini with 64GB RAM and a Blackmagic eGPU. MacOS is 11.1
For now reverting Illustrator 25.0 removes all problems.3 votes -
UI scales are off even after adjustment - icons, ruler, menu
The ruler always seems to get hidden after updates but also it is very small relative to the icons and file menu.
This means at 100% UI scale the ruler is too small but at medium (doesn't say what % for some reason) the ruler is too big and icons are way too big.
This only became an issue when I started using higher resolution monitors (anything greater than 1920x1080). So my guess is it has something to do with a relationship with Windows 10 GUI and Illustrator.
Any insight would be appreciated and questions welcomed. Attached is illustrator at…
3 votes -
Recolor artwork modal panel stays in place
The new recolor art modal panel doesn’t remember it’s previous position and always appears in the center of my window. Is this expected ?
If it could be non modal and docked in my custom
UI I would appreciate too.3 votes -
The file keeps crashing whenever I zoom in or out
Usually, everything functions perfectly; it is just I started to have a problem whenever I zoom in or out. The whole file crashes sometimes, then it turns back to normal, or it might keep freezing until I close the Illustrator.
This is a weird issue because it only happens with zooming in or out, and it happened with Illustrator 2021 and 2020. I think it is from my computer, but everything is updated; I updated my drivers recently, and I still have the same issue.1 vote -
cmd+shift+n doesn't create new folder in Finder-Save-Dialouge anymore after last update
When you save a file (save as, save, save copy, ...) you can not create a new folder via cmd+shift+n anymore after the latest 24.0.1 "bug fix update" which I received today.
Please fix this again!
(Mac OS 10.13.6 / Illustrator 24.0.1
39 votesI am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Grid Tools (Rectangular & Polar) Keyboard Controls
When using the Rectangular and Polar grid tools, NONE of the keyboard controls work.
UP and DOWN Arrow keys do NOT work
F, V, C, X for skewing do NOT work
NONE of the keyboard controls work at allNEED THIS BACK ASAP
I've tried in Ai2020 & Ai 2021 -- does not work in either
1 vote -
Illustrator won't replace existing PNG file; creates copy and adds "-01" to filename
When I update an Illustrator file and wish to export/replace the previous PNG file, Illustrator asks me if I would like to replace the existing file. I click "Replace". However, the result is a new file with "-01" added to the end of the file name. The old version still exists. Why bother asking me if I want to replace it if it insists on creating a copy?
MacBook Pro Catalina / Adobe Illustrator 2021
1 vote -
symbols cannot be changed when in a mask
I older version I could replace a symbol also when it was in a mask. I cannot do this anymore.
1 vote -
Library Panel Thumbnails Too Dark
I have always used the darkest setting of the Brightness UI preference. All the items in my library were easily viewable and readable as each thumbnail had a white background. Now they are all dark and the text is unreadable and my logos are harder to tell apart. The panel can be dark but I need the background of the library asset itself to be white.
Version: 25.02
Windows Version 10.0.18363 Build 183631 vote -
Bounding Box changing sizes from entering it in to viewing it in PROPERTIES
Hi, when I create a bounding box for a part of a vehicle wrap to be 52" x 98" or any size then view the size in properties it changes the size by minute amounts. Please see attached. Please note we are running on Mac OS Big Sur 11.2.1 and Illustrator 25.2.
1 vote -
Problem with Large Illustrator files when copying files to a new document
Hi,
We work with physically large files like 200+ inches wide for vehicle wraps, full wall wraps etc. When I break them down with a mask to the size out printer uses. For taking a graphic from 200" file making the mask at 26" and wanting to place it in a new 52" document so I can blow it up to 200% of it's original size. I get the following message and then it changes the size from 26" to 25.1006" which isn't the size I originally started with then I get a message "Artwork exceeds the canvas bounds and…1 vote -
Scale, move and rotate dialog boxes don't hold most recent values when you press return to open dialog box
MACOS MOJAVE 10.14.6
ILLUSTRATOR 24.3When i open the scale dialog box it has always held the most recent scale value, so if i wanted to scale something up 5% i would Press "S" on the keyboard, then type 105, hit return. then if i wanted to go another 5% i would hit return (to open the dialog box) and it would remember 105 in the active field. then i would hit return again to apply.
When I hit return to open the dialog box now (in this example to increase by ANOTHER 105%) some random number comes up. it's…
2 votes -
Scaling Issue in large canvas Illustrator 24.2.1
When designing in the large canvas mode (anything larger than 227.5416 inches) the scaling does not work properly in the transform panel. For instance, if I start a document off making the canvas 240" x 240" and I draw a rectangle that is 12" x 12" and open the transform panel and enter 200% in the width or height field, it does not scale it up to 200%. It scales it down. However, if I am in the normal canvas mode (227" x 227") the scaling works correctly. This is an issue in Illustrator 24.2.1 using macbook pro with macOS…
8 votes -
Illustrator 25.0.0 breaks precision of metric units when working under custom created workspace
When I create custom workspace and want to make new object, and when I type dimensions in the dialog box, Illustrator breaks dimensions, e.g. 250 mm becomes 250.5 or 250.06 or 249.999 or else. This also happens when I open previously created documents with exact dimensions, e.g its dimensions become broken.
Note that this is happening only with custom workspaces created, and the problem persists even if I switch back to the default workspace. The only working solution is reinstalling Illustrator and working under any of the default workspaces, which is driving me nuts. Please fix it.
MacOS Mojave 10.14.6
5 votes -
Duplicate Graphic Styles
Multipage document. Many objects with a specific style, rectangle, 20% gray fill, no line. All assigned graphic style, eg, Box Style. I want to move these objects to a new artboard, so it's select, Copy, Paste In Place, Move specific distance (because I've laid out my art boards precisely). Problem is that I then get Box Style 1, or Box Style 2, and so on.
If I option drag this does not happen. This makes NO SENSE.
Styles are styles. Why would Illustrator be duplicating styles. Makes NO SENSE. Option drag is NOT an efficient way for my workflow. Maybe…
24 votes -
Sizing bug of objects with corner radius
Create a rectangle 25mm x 25mm.
Change corner radius to 1mm.
Rotate the rectangle 45 degrees.
Try to change the with or height to 25mm in the transform palette.
You will get weird 24,7714mm, 25,0076mm, 24,9997 sizes.
Illustrator 24.3 MacOS verion.
It's a shame that such an expensive graphic program can't handle the basic task of sizing objects.5 votes
- Don't see your idea?