Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8137 results found
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multi-GPU setups cause Illustrator to glitch out and become unresponsive
I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.
This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing…
4 votes -
Attempting to Save an Illustrator File causes Mac to Restart.
This has happened almost every time I have tried to save a large Illustrator file. It is pretty much a lottery as to if the file will save or if I have to start again or recover what I have lost. I don't know what is the cause or how to fix it.
1 vote -
Can't save. Crashes constantly. Lose Transform controls randomly and have to restart.
2020 is awful. When it's not crashing, it's telling me it's crashed. Now it refuses to save my work and copying and pasting it's only picking up half what I copy. Awful, awful. I'm on a 2019 Macbook pro.
2 votes -
AI 24.0.1 image embed
I'm using Illustrator 24.0.1 on Mac. When saving Illustrator file even with Include Linked Files box checked, linked files are automatically embedded.
Please fix as this is a big issue especially with replacing updated images. Instead of updating automatically, each file has to be replaced again.
1 vote -
When I enter and open an Ai file, it starts one more illustrator application.
I am working on updated version of Adobe illustrator cc 24.0.1 (64 bit) ruining on windows 10 .
If I have already opened my application and then hit enter on any AI or EPS file to open it, it launches another application of illustrator while the first one is also running . So, at a time two same applications run on my system.
I want to open that file in same application.
1 vote -
Illustrator input and tools unresponsive when switching between apps
Illustrator input and tools unresponsive when switching between apps. If you click on the stroke, you can't type in the input. Type highlight is grey, not blue showing that something is keeping the selection from being active.
2 votes -
Update link
After I updated the 2020 version of the apps, illustrator started to fail. When I modify a photoshop file it takes several minutes to update on illustrator and my computer stops working. It takes like 5 minutes to update the link so i can keep working, before this version the update was automatic.
2 votes -
Color Undo not working
- Select an object
- Move object
- Paste Hex code into color panel, hit enter
- Paste Hex code into color panel, hit enter
- Paste Hex code into color panel, hit enter
- press 'cmd+z' (undo) The color changes are skipped undo jumps to 1. (Undo: Move object)
12 votesSeems to be fixed in Ai Beta 29.4.0.37
Please try this build and comment if it does or doesn’t solved for you.
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Illustrator Brush/Blob brush Lag Issue
Windows 10 Pro
After latest Illustrator update, all brush tools are lagging - blob brush & brush. (using either mouse and tablet) Before an update everything works fine.
Restart and making more disk space didn't help.4 votes -
Align Objects and Distribute objects tools changed behavior
Windows 10, Illustrator CC 22.1
Align to right and align to top are the only alignment tools functioning correctly in all three alignment modes (artboard, key object, selection). None of the distribution tools are working in any mode.
In the 22.1 update, the Align Objects and Distribute objects tools changed behavior. Before, if I selected say, 5 objects and clicked the Align Horizontal Center tool, they would align on a mutual horizontal center. Now, they align to the center of the artboard, apparently, which is often completely offscreen when I’m zoomed in. This is a very confusing and almost totally…
48 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
New update (v24.0) save for web issue illustrator not responding while exporting
I can't export any file for web
illustrator crash and not responding while saving for web2 votes -
eyedropper does not pick brushes
the eyedropper tool will not pick up and the selected brush that was applied to another line.
2 votes -
Unknown error when re-linking image
When I re-link an image I get a message saying "An unknown error has occurred."
I am adding this to the growing list of problems since upgrading to 2019.3 votes -
2 votes
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Export for Screens: bad antialiasing and jagged edges on images within (especially rotated) when exported to JPG
Images from artboards containing embedded raster files output using Export for Screens are of decidedly lower quality than those output from Save for Web. Please see the attached image for a side-by-side comparison. Save for Web is on the left, Export for Screens on the right. Top images are actual size, bottom enlarged for emphasis. Notice the jaggies in the raster images.
Mac OS 10.13.5, Illustrator 22.1
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Export for screens - AA setting is NOT honored.jpg 740 KB -
Export for screens setting that is being ignored by Illustrator.png 43 KB -
Save for web legacy - AA art opt'd setting IS honored.jpg 646 KB -
the embedded and rotated hi-res raster images, seen within Adobe Illustrator.jpg 619 KB -
Screen Shot 2023-03-28 at 09.00.15.png 232 KB -
ImageComparison.jpg 2320 KB -
TestLayout_Overall_01.jpg 605 KB -
lowQualityExportScreens02.jpg 593 KB -
Illustrator bug 3.png 1637 KB -
ImageComparison.jpg 2320 KB
81 votesAccording to Abhishek Rao here, disabling 'Export in Background' in Preferences > File Handling helps to workaround the problem (until the actual fix). Make sure you enable 'Art Optimized (Supersampling)' as an anti-aliasing option in Export for Screens settings as well.
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Unreliable EPS export from CC 2020
If I export a multilayered Illustrator file as an EPS from CC 2020, layers are not saved with the correct ones activated when the EPS is opened in Illustrator once again.
When I complete the same task in CC 2019 the layers are saved correctly.
This means that CC 2020 is not usable in its current state as a reliable production tool for generate EPS files.
MacOS 10.15.2
iMac Retina 5K, 27-inch, 20191 vote -
command + z
illustrator newest version 2020 in use:
it has issues in reverting the latest action. the one before the latest and all the previous are reverted while that last 1 stays the same.lets say
1- line modification towards left
2- line resized
3- point of line modified from point A towards Bwhen pressing cmd+z only the actions nr 2 and nr1 are rverted. the position of the line in the nr3 doesnt go from B back to A. stays in B..
1 vote -
Save artboards as individual files - File name bug
When I try to save an .ai and check "Save each artboard as a seperate file"
Illy should create each file with my chosen file name, plus appended with the name of each artboard.
Except sometimes it fails to append the correct artboard name. I always rename my artboards, and sometimes it just adds the default dartboard name.I'm on:
2017 iMac
macOS Catalina 10.15.2 (19C57)and,
Illustrator 24.0.3
1 vote -
Justification doesn't work right
In a block of justified text, when you fine tune the justification settings to spread the letters more evenly and avoid white gaps, the justification gets broken.
(In Indesign the same procedure works perfectly.)On my screenshot you see the default setting on the left, and on the right with the letter and glyph spacing set to slightly decreased minimum and slightly increased maximum values – and the justification is gone…
3 votes -
Breaking links for several selected symbols at once doesn’t work
At the moment it is not possible to unlink several selected symbols at once with the context menu command. Illustrator will unlink the symbol that is at the top in the layer panel.
If you use the symbol menu command to unlink the symbols all selected symbols are unlinked.
Thank you!
20 votesThe issue is no longer happening in Ai Beta 28.4.0.8
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