8137 results found

1. All tools and actions are slow and lagging, random selection in Ilustrator 2020

   All tools lagging. cursor selects items randomly and drags them around when non having been selected. Illustrator 2020 CC installed

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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   We need more details to repro this issue. Please provide the following details

   - Screen recording of the random selection and tool/cursor lagging
   - System Information (Illustrator Help menu > System Info and OS system information)
   - Is this issue happening before AI 2020 release

   Please send the above details to sharewithai@adobe.com

   -Rama
   Illustrator Team

2. Text shifts to the left when updating in new version 23.1.1

   When updating the text (created in old version 22.1 ) on new version 23.1.1 the text shifts to the left. This is very annoying.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If you ever encounter a problem like this again, please send the document to sharewithai@adobe.com, so the team can review it

3. Action using the transform panel will not keep settings after restart of Illustrator

   I created action that use the TRANSFORM panel, when closing and restarting iIllustrator the action gives the error THE OBJECT "ALIGNEMENT" IS NOT CURRENTLY AVAILABLE. Action does work under Illy CC 2018 (version 22.1).

   Currently using version 23.0.1
   OSX High Sierra.

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   32 votes

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   22 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Workspaces not working, all panels hidden on start up.

   Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

   I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

   Windows 10 Pro, 64 bit
   Intel i7-7700
   16GB Ram
   GeForce GTX 750 Ti

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   17 votes

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   20 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Closing the ticket as there were no users reporting issue in the last released builds.

   Warm Regards,
   Aishwarya G Gadodia
   Illustrator Team

5. overprint preview not working properly

   This is new to me as of today. This is a process I have done hundreds of times in the past with no issue. I have not received or updated anything over the past week other than any Adobe updates I receive via the Creative Cloud.

   What I do is create a separate layer in a file to set up a kiss cut for cutting vinyl. I use a spot colour for this - same spot colour I have been using since day one.

   I apply the spot colour to the text or object - in this case a box with rounded corners. There are other objects - outlined text - that have the same effect applied to it.

   I created the box separately.

   I select everything on the layer I want to use to create a kiss cut for.

   I apply a 1 pt stroke to everything. I open the Attributes panel and set the stroke to overprint.

   I go to the Separations Preview and select Overprint Preview.

   Everything on the kiss cut layer shows that it is overprinting correctly except the box. All of the outlined text is fine - only the box is not behaving as expected.

   I quit Illustrator.

   I reopen Illustrator.

   The box now appears to be behaving correctly and shows that it is overprinting properly.

   I am working on an iMac, Retina 5K, Late 2015, 27-inch screen

   3.2 GHz Intel Core i5
   24 GB 1867 MHz DDR3 RAM
   AMD Radeon R9 M380 2 GB graphics card.

   Quitting and reopening is not an ideal solution.

   As mentioned, I've not had any issue until today.

   This is new to me as of today. This is a process I have done hundreds of times in the past with no issue. I have not received or updated anything over the past week other than any Adobe updates I receive via the Creative Cloud.

   What I do is create a separate layer in a file to set up a kiss cut for cutting vinyl. I use a spot colour for this - same spot colour I have been using since day one.

   I apply the spot colour to the text or object - in this case a box… more

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6. Illustrator ignores bounding box in standard EPS

   1. Details of your operating system and version of Adobe Illustrator
      Windows 10 Pro (1809) & Mac OSX 10.14.6
      Illustrator 24.0.1 (64-bit) and older

   2. The steps you were taking when you experienced the issues
      Opening a standard EPS file which follows the Adobe EPS specification as mentioned in https://www.adobe.com/content/dam/acom/en/devnet/actionscript/articles/5002.EPSF_Spec.pdf (e.g. EPS produced by Affinity Designer, InkScape, QuarkXPress, etc.).

   3. Your expected result
      Illustrator should show the correct bounding box (artboard) as defined in the EPS header. The following minimum requirements are set out on page 6 of the specification linked above: »An application importing an EPS file must parse the EPS file for DSC comments and extract at least the bounding box and resource dependencies of the EPS file.«

   4. Your actual result
      Illustrator does not show the correct bounding box as defined in the EPS header. Illustrator instead shows the bounding box used in the last opened file.

   1. Details of your operating system and version of Adobe Illustrator
      Windows 10 Pro (1809) & Mac OSX 10.14.6
      Illustrator 24.0.1 (64-bit) and older

   2. The steps you were taking when you experienced the issues
      Opening a standard EPS file which follows the Adobe EPS specification as mentioned in https://www.adobe.com/content/dam/acom/en/devnet/actionscript/articles/5002.EPSF_Spec.pdf (e.g. EPS produced by Affinity Designer, InkScape, QuarkXPress, etc.).

   3. Your expected result
      Illustrator should show the correct bounding box (artboard) as defined in the EPS header. The following minimum requirements are set out on page 6 of the specification linked above: »An application importing an EPS file must parse the EPS file… more

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. Layer stacks change not applied on different window (v24.0.2)

   On different window, the change of the object stacks (Ctrl + ] or [) doesn't seem to apply. Every time I change the order of the object, I have to close the window on the other and open it and place it again. this is so frustrating.

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8. My brush does not display stroke

   Im drawing in illustrator and when I got to the brush tool and draw it sometimes shows a dot or it doesn't show anything at all. When I release after drawing it shows the stroke but the finished product. You can see how annoying this is when sketching an idea. It just draws but doesn't show the brush outline before you release to make the line.

   4 votes

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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9. Simplify Path Creates New Shape on a New Layer on Each Adjustment

   Hi! I was trying to use the Simplify Path tool in the latest Illustrator 2019 (23.0.6) and I am getting this weird error. If I have the preview mode selected, each time I make an adjustment in the dialog box a new layer is created. By default, it selects that new shape to update the path without a clear way to go back unless you go to the original layer and begin again in which the whole process starts over. If this is supposed to be an improvement in the feature I'm not quite sure how? Please let me know if this is an error or how to turn off this feature.

   I am attaching a photo to show you what I mean.

   Thanks!

   Hi! I was trying to use the Simplify Path tool in the latest Illustrator 2019 (23.0.6) and I am getting this weird error. If I have the preview mode selected, each time I make an adjustment in the dialog box a new layer is created. By default, it selects that new shape to update the path without a clear way to go back unless you go to the original layer and begin again in which the whole process starts over. If this is supposed to be an improvement in the feature I'm not quite sure how? Please let me know… more

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   2 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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10. Average Path Behavior changed in Illustrator 2020

    It's pretty simple. Press the key command for Path/Average. The dialog pops up. Options are Both, Horizontal, or Vertical. The way it used to work was that you could press the cursor key on your keyboard for up, just once and it would land on vertical. Press again for Horizontal. But in 2020, it's different. Press "up" arrow once for Vertical. Press again and it remains on Vertical. Cancel the whole window and start over. Now, instead of pressing the up arrow, press the down arrow once, and it lands on Horizontal. Press again and it stays on Horizontal. So the new functionality is effectively, up arrow for vertical, and down arrow for horizontal. It is no longer to press the up arrow twice to cycle through the options.

    It's pretty simple. Press the key command for Path/Average. The dialog pops up. Options are Both, Horizontal, or Vertical. The way it used to work was that you could press the cursor key on your keyboard for up, just once and it would land on vertical. Press again for Horizontal. But in 2020, it's different. Press "up" arrow once for Vertical. Press again and it remains on Vertical. Cancel the whole window and start over. Now, instead of pressing the up arrow, press the down arrow once, and it lands on Horizontal. Press again and it stays on Horizontal. So… more

    2 votes

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11. Image Trace disappears when I click Advanced Options

    Adobe Illustrator CC2018
    Image Trace disappears when I click Advanced Options.
    Need to remedy this asap. tried updating and closing all other apps before starting...

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    6 votes

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    7 comments  ·  Tools  ·  Delete…  ·  Admin →
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12. Files preview sticks after opening multiple documents

    After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.

    Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.

    I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.

    I am running version 23.0.3 CC, on a Macbook Pro (Late 2013) - OS Mojave 10.14.3 - 16GB RAM, NVIDIA GT750M, Intel Core i7 2.3 Ghz.

    After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.

    Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.

    I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.

    I am running… more

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    5 votes

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    5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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13. symbol option automatically open

    please help my my symbol option auto open how

    1 vote

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14. White disappears and Colour change on export

    White disappears and colours change on export.
    INSANE.

    Mac 0S 10.13.06
    Illustrator 24

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    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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15. White disappears on export

    White disappears on export. Trying to save a jpeg.

    This is not the first time I've experienced this.

    I HATE that you insist on calling BUGS — IDEAS.

    Adobe is the buggiest software on the planet.

    Mac 0S 10.13.06
    Illustrator 24

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    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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16. v24 buggy

    new version, will hang for no reason....
    (when you try to save a pdf for example)
    the only saving grace is that it recovers files..adobe whats the fix??

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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17. wasatch soft rip

    wasatch softrip has hot folders. save a PDF in the folder, and it processes the print. Illustrator 2019, worked fine. Save to folder, keep document open. Illustrator 2020 keeps the file LOCKED. Program has to be QUIT in order for the lock to be released.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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18. Cannot press TAB to select font weight in Properties

    On the Properties panel, pressing the TAB key when you are in the fonts dropdown jumps directly to the font size, NOT the font weight as it should.

    In the Character panel the behaviour is correct.

    2 votes

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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19. Cannot save document when title is blank

    In version 24.0.2 when creating a document with no title you are unable to save.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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20. After latest update, Illustrator opens and is half off-screen. It is frozen there and can't be moved or resized, and menus are often missing

    It would be great if the program would open and actually be usable. With half of the program off-screen, and being unable to move or resize it, I can't get my work done.

    Windows 10 Pro, Illustrator V24

    2 votes

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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