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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8174 results found

  1. Hyphenation ignores pre-hyphenated words

    Many languages have pre-hyphenated words (like 'pre-hyphenated').

    When I setup Hyphenation with Before and After values, I expect Illustrator to apply these to each part of a hyphenated word, not to the whole complex word itself, like Ai does in the picture (where the arrow is pointing). Instead, it should prefer the existing hyphen to break a line at, not just one symbol away from it. This forces users to use 'no break' often (which is hard to call) and generally spend more time on editing.

    Here is a text example.
    Not
    pre-h
    yphenated
    but
    pre-
    hyphenated

    ...and obviously it…

    10 votes

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  2. Exporting layered PSDs = Error 2393

    Illustrator 27.8.1 64-bit
    OS: Windows 10

    Exporting AI to layered PSD fails, regardless of DPI or whether artboard exporting is enabled. Flattened PSD export still works. This process ultimately locks up and completely crashes Illustrator.

    Steps: File -> Export -> Export as...

    Attempting the process with a third party export script also locks up Illustrator.

    1 vote

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  3. コピーできてない

    win11 最新CCを使用

    切り取り(ctl+X)をペースト(ctl+v)しているが
    切り取りしたもの自体がなくなります(クリップボードに取れていない?)
    貼り付けがスカされます。

    切り取りしているので、コピーし忘れではない。
    このデータがおかしいのか、アップデートのせいなのか
    PCがおかしいのか不明

    改善お願いします。

    3 votes

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    4 comments  ·  Actions  ·  Admin →
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  4. Highlighting text leads to disappearing artboards

    This tends to only happen when I have minimized the screen to be half of my desktop size. Whenever I highlight text in Illustrator the artboard disappears and it only comes back when I've selected the selection tool and click in the work space.

    0 votes

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  5. Application Memory Spiking

    MacBook Pro, Apple M2 Pro, 16GB, macOS Sonoma 14.2.1 (23C71)
    Illustrator V 28.3

    Product is crashing and RAM usage is sky-rocketing to 300GB+, have to wait for the system to recover before making further actions in program.
    Periodically occurs when 3D objects are populating the artboard but unclear whether this is linked or not.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  6. Stroke Inside is unchangeable on a compound shape

    If you make a compound shape from two paths with strokes set to Inside, then this is retained for the compound shape and shown in the Appearance panel, but it's not reflected in the Stroke panel and it can't be changed there.

    8 votes

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    0 comments  ·  Strokes  ·  Admin →
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  7. Illustrator getting stuck while opening

    While opening the app, it gets frozen, and takes about 10-15 mins to open up.

    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  8. Text to vector unable to generate text graphics

    Tried generating a graphic that included text with the new beta "text to vector" feature, however, it is unable to correctly spell the words.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  9. Toolbar menus display only two rows at a time

    I'm using Illustrator 28.0 on Windows 11 Professional, Lenovo ThinkPad laptop. Since the latest update, the toolbar menus show only two rows with the option to scroll up/down to see the other items (two at a time), which is very inconvenient. I've closed and restarted Illustrator, but no change to the interface.

    1 vote

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  10. outline stroke error on live paint group

    If you try to outline stroke in a live paint group, Illustrator throws an error (The operation cannot complete because of an unknown error [PARM])

    2 votes

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    3 comments  ·  Strokes  ·  Admin →
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  11. Window keeps resizing

    The window keeps resizing. I use Spectacle (a simple window resize tool that works with every other program). It's very handy to have shortcuts to move windows around like PCs do, but Mac doesn't support by default.

    Now when I do certain actions, the window shrinks back down to less than full size. It's very annoying and never used to happen. Please fix!

    2 votes

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  12. Text is uneditable.

    I have large text files in my illustrator artboards and when I try to edit the copy, it only allows me to select a singular letter rather than being able to simply click the text and edit it.

    1 vote

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  13. 1 vote

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  14. Optical kerning issue in some Japanese fonts

    1. macOS Monterey(version 12.3.1)/Illustrator 26.3.1

    In optical kerning for many Japanese fonts,
    the space between characters is too narrow and some characters overlap.

    [1] AI26-0-3.jpg
    Illustrator 26.0.3
    Examples of character spacing with different weights in some fonts
    font-size:14Q

    [2] AI26-3-1.jpg
    Illustrator 26.3.1
    Examples of character spacing with different weights in some fonts
    font-size:14Q

    [3] AI26-3-1overlap1.jpg
    [4] AI26-3-1
    overlap2.jpg
    [5] AI26-3-1_overlap3.jpg
    Illustrator 26.3.1
    Examples of character spacing in several sizes

    128 votes

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  15. ファイルを保存する際にCreative Cloudにアクセス出来ない

    macOS Sonoma 14.3.1
    illustrator 28.2
    1 別名で保存を実行
    2 表示されたダイアログから「Creative Cloudへ保存」を選択
    3保存場所を選択して「保存」ボタンをクリックするとエラーとなる

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  16. Illustrator Crashes When Trying To View Using CPU or Pixel Preview (All Versions)

    Been happening for quite some time now. When trying to view a pixel preview of my document it will hang then crash. Same exact thing happens if I try to "view using CPU". Also have been getting a weird "hairline" pink line around non-stroked objects.

    Attached pictures of the pink outline around the gray in the one picture and another around the white and the gray. It seems to change as I zoom in and out which makes me think it's a rendering/driver bug. I think this issue and the original crashing when trying to select CPU or Pixel Preview…

    1 vote

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  17. 3D Crashing

    I have used 3D materials on my ASUS TUF Dash FTS for over a year with no prior issues. Last night, upon updating to version 28.1, every time I even click on the 3D materials menu within the window tab, it immediately stops responding and crashes. I have Uninstalled, reinstalled, reset preferences, cleaned up creative cloud, deleted almost everything on my computer and freed up an additional 100 GB of space (I have 600GB of space total), I have gotten rid of every plugin. I am just at a complete loss because I can now not complete assignments because even…

    2 votes

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  18. 'Creative Cloud Files' folder shortcut keeps appearing in Finder side bar

    I delete this shortcut every time it reappears, how can I stop it from reappearing? I thought Adobe deprecated the file sync? I have been seeing notifications about it going away in February 2024.

    Anyways, it's annoying, i've never used CC file storage, it would be great to be able to completely remove it from the UI.

    Illustrator 28.2
    MacOS Sonoma 14.2.1
    MacBook Air M2

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  19. Illustrator 27.9 not functioning even with the most simple tasks 2023

    I get a spinning wheel on the simple task of tipping and trying to move a 4-letter word. The word doesn't follow my cursor. I outlined the word, and I can't move it or duplicate without getting the spinning wheel. I created a simple rectangle and I get the same. Change color, resize, duplicate with keyboard, the same. I closed all other apps, the same. Can't work with the app, it's useless. Please help.

    1 vote

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    3 comments  ·  Performance  ·  Admin →
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  20. AI 28.0 preferences corrupted by 28.1 with some 3rd party plugins

    When updating from Illustrator 28.0 to 28.1, some preference files may be corrupted if AI is running certain 3rd party plugins. These include any written with Hot Door's CORE and incorporating a WebView widget to display a web page, but I have received reports of this behavior with some SDK plugins as well.

    The problem it creates is that new files are not added to the File > Open Recent Files list, and any change to a different workspace is not saved.

    For my macOS Ventura with AI 28.1, deleting these preference files solved the problem: Plug-in Cache and plugincache.bin.

    2 votes

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