5923 results found

1. This operation cannot complete because there isn't enough memory (RAM) available.

   i'm getting this message "This operation cannot complete because there isn't enough memory (RAM) available." I have 64GB Ram and NIVIDIA RTX 3090GPU , it happens when I tried to rotate a shape that has "free from gradient" and inner glow effect with clipping mask.

   I'm using AI version (25.0)

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   2 votes

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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2. Pattern palette causes program crash

   I have been experiencing a lot of problems with Illustrator since updating to Big Sur OS. At first it didn't even open. Now, the Pattern palette causes the program to crash every time I attempt to create a pattern. I have wasted a whole week and I cant seem to be able to get it to work correctly.

   3 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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3. No text selection on New Document window

   I have been experiencing a problem since Illustrator 2020.

   When in the New Document window, I can't select any text on the inputs such as File name, Height, Width, Bleed etc.

   I usually select by clicking and dragging, but it isn't working. The only way to select the entire text for me now is by clicking 3 times at the end.

   I reinstalled my windows 10 system for other reasons, but the problem persists.

   Everything seems fine on other Adobe applications, though.

   2 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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4. Illustrator shutting down randomly without saving

   I am working as a Graphic Designer, so I use Illustrator very often. Lately it happens a lot, that Illustrator shuts itself down randomly. Guys this isn't fun...

   I am working on some projects for 2 -3 hours for nothing. Nothing is saved, not even if I do it manually from time to time. It's like playing russian roulette - will I keep my file? Won't I? Will I finish my project in time or will I have to start over AGAIN?! What is going on?

   If this keeps happening I am afraid I won't be able to use Adobe anymore. I've lost so much time already that nobody is going to pay me for...

   I am working as a Graphic Designer, so I use Illustrator very often. Lately it happens a lot, that Illustrator shuts itself down randomly. Guys this isn't fun...

   I am working on some projects for 2 -3 hours for nothing. Nothing is saved, not even if I do it manually from time to time. It's like playing russian roulette - will I keep my file? Won't I? Will I finish my project in time or will I have to start over AGAIN?! What is going on?

   If this keeps happening I am afraid I won't be able to use Adobe… more

   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. Libraries panel will not scroll after computer sleep

   Libraries panel will not scroll after computer sleep, need to restart illustrator to gain control of it again. MacOS 11.1 Big Sur, 2020 16" MacBook Pro Intel.

   2 votes

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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6. Adobe Illustrator 2021 desktop cannot open .aic file from cloud on Windows

   I saved a file I was working on to Adobe Creative Cloud two days ago and can't open it or an older version of it. When I try to download it I receive the message "Fehler beim Herunterladen" [Error downloading] (German PC), same with an older version. When I try "in Illustrator öffnen" [open in illustrator] Illustrator will start, but the file won't open and nothing else happens. If I already have another (local) file open in Illustrator, I will shortly see the message (screenshot 1)

   Error Opening""

   I may have had one or two unembedded linked files in the problematic file. When I save such a file I get the message in the second screenshot.

   I have not moved the linked files on my computer in the meantime, and I haven't tried to open the file on another device either.

   I saved a file I was working on to Adobe Creative Cloud two days ago and can't open it or an older version of it. When I try to download it I receive the message "Fehler beim Herunterladen" [Error downloading] (German PC), same with an older version. When I try "in Illustrator öffnen" [open in illustrator] Illustrator will start, but the file won't open and nothing else happens. If I already have another (local) file open in Illustrator, I will shortly see the message (screenshot 1)

   Error Opening""

   I may have had one or two unembedded linked files in the… more

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   3 votes

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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7. Overprint bug. Overprint check stays on

   Overprint check stays on, even when overprinting object is deselected. This causes confusion when printing.

   3 votes

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   Need More Info  ·  1 comment  ·  Print  ·  Delete…  ·  Admin →
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8. Outer Glow producing odd glowing corners around objects

   When applying an outer glow, I get rectangular glowing corners around the objects with applied effects. Deleting a reapplying using a different setting solves the issue about 50% of the time. Something that has only happened since the last AI update.

   Windows 10 Pro - Pack - 120.2212.31.0
   Illustrator - 25.0.1

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   2 votes

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   Need More Info  ·  1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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9. Auto save recovery data not opening up files after relaunch

   Hi, the auto save recovery is not working in Illustrator 25.0.1 even when checked. My recovered files aren't opening when I open Illustrator after a crash. I'm running Mac Big Sur 11.1

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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10. Mistake in online help page

    Hi on page https://helpx.adobe.com/illustrator/using/cutting-dividing-objects.html under Trim objects using Pathfinder effects are swapped icons for pictures marked C and D. See attached picture.

    Thanks

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    2 votes

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    0 comments  ·  Learning and Help  ·  Delete…  ·  Admin →
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11. New Layer button change now inserts new layer BELOW active layer

    With the addition of the button for adding a new Sub Layer, the current button for adding a New Layer now adopts the same behavior of adding a layer BELOW the current active layer, opposite to what was legacy behavior before.
    I checked, and dragging a layer to the New Layer button to make a copy still deposits the new layer copy ABOVE the current active layer, so something isn't right with the new change.

    That said, nice new option I didn't realize was there in the New Sub Level button, convenient, thank you.

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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12. Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave

    Hi
    I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
    First the screen freezes.
    Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
    I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
    This is happening every time I open up AI without exception.
    Note: When I started my computer in safe mode-AI is working normally.
    What should we do?
    Thanks in advance.

    6 votes

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    11 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please follow the steps listed in this link to share the crash log to Illustrator team, this will help us investigate and fix this issue. https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html

13. Quick keys did not import to Beta

    When opening Beta my preferences had to be exported from regular Illustrator and imported to Beta. No big deal there... workspaces imported but quick keys did not.

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. alt + Scroll wheel doesn't always zoom

    When holding down alt and scrolling in it takes multiple attempts to get Illustrator to respond.

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Hyphenation settings are not copied from document to document

    Make that work...

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Threaded text adds first line indents for each first line of the area also instead of paragraphs only

    Using a W10 pro with the last version of Adobe CC Illustrator.

    Steps:

    I have a small brochure that has some articles. I use area-type and there are some artciles that span over multiple pages. I format my text: font Myriad Regular 12pt, with fist-line indent 14pt and text alignement justify with last lign aligned left.
    In the case that the sentence splits at the end of the page, and continues on the next page, the rest of the sentence is shown with first-line indent (and it shouldn't). When selecting the text, the selection it shows you that there is no first-line indent. This way making very difficult to make changes to the text, because you are never shure what you select.

    Expected result:
    - the text must be without the first-line indent on the new page, because it is the continuation of a sentence...not a new sentece.

    Actual result:
    - text hanging with first-line ident without any reason, on the new page;
    - selecting the text until new pararaph break, is very dificult, because the text that you see is not what you select.

    Thank you

    Using a W10 pro with the last version of Adobe CC Illustrator.

    Steps:

    I have a small brochure that has some articles. I use area-type and there are some artciles that span over multiple pages. I format my text: font Myriad Regular 12pt, with fist-line indent 14pt and text alignement justify with last lign aligned left.
    In the case that the sentence splits at the end of the page, and continues on the next page, the rest of the sentence is shown with first-line indent (and it shouldn't). When selecting the text, the selection it shows you that there is… more

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    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Illustrator 2021 25.1 not opening files

    macOS Big Sur 11.1, Illustrator 25.1

    Double-clicking .ai files in finder launch Illustrator but the actual files do not open. If I drag the files to the Illustrator dock icon(after Illustrator is open) it will open one of the files (trying to open 8 files), then try thru open in File menu and select all 8 files, open a few of them.

    This did not happen until this last update.

    2 votes

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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18. Hot Door CADtools 12 plug-in not working for Illustrator 25.1

    Hot Door CADtools 12 plug-in stopped working for the 25.1 update. The .aip file is in the illustrator plug-in folder, but all the toolbars have disappeared from illustrator and I can't figure out where they went or how to fix the issue...

    2 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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19. Artboard copying with hotkey [ bug ]

    macOS Catalina 10.15.7
    Illustrator 25.0.1

    • Select current artboard, option drag to copy
    • Artboard moves instead of creating a copy
    • When trying to undo, artboard returns to previous location while artwork remains in new location
    • Required to press undo 5-10 times as artwork slowly inches its way back to the original artboard
    2 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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20. Illustrator won't preview changes in the transparency mask until I move the art.

    I just set up a new computer this morning and this is a new problem I have not dealt with before. Any edit I make to the transparency mask in an artwork does not preview until I move the artwork. Moving the view, zooming in and out etc doesn't udpate the preview, only moving the artwork. I tried turning off my GPU performance to see if that was causing some issue but it didn't change anything.

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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