Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7689 results found
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Clicking on swatch in PMS Color panel jumps down to list
So I am using a pantone color swatch book panel in Illustrator and I'll be at the top of the list and I'll click on a swatch color to change a shape's color and for some reason when I click on the swatch, it will jump down near the bottom or middle of the list so I'll have to scroll back up and click on the swatch again. It get's really tedious especially when I have to change a lot of colors or I have to go and search for a while for the pantone color again.
2 votes -
can't close document
- In version 22.1 I can't close document window by double-clicking title bar like earlier versions.
- I am Illustrator user since 1987 and I really don't want to deal with this new feature.
1 vote -
Welcome page doesn't seem to work
Clicking on the 'see what you can create' or 'swap colours' panels does nothing on my windows 10 machine in Illustrator and InDesign. I like the idea of this though!
1 vote -
SCREEN IS ALL BLACK ON OPENING EXISTING FILE
Just updated to latest version of Illustrator this morning and when I open an existing file to work on it, the entire art board is BLACK. Only way to fix the problem is resize the Mac art board window. My whole team is experiencing this problem. PLEASE FIX ASAP.
Also copy-and-paste from illustrator to indesign seems like it has been disabled as well. Come on, folks... this is not good.... Super unhappy.
We have reverted back to the previous version in the meantime.
1 vote -
Image Trace Streaks
I keep getting streaks in images traced in illustrator.
1 vote -
My Huion 1610 pro tablet has small bugs in illustrator.
This doesnt happen in other applications adobe or otherwise. The pen is very jittery in illustrator and its near impossible to get a straight line at times. Also, the mapped keyboard shortcuts dont work correctly. As far as I can tell this is an illustrator issue (I could be wrong) as they seem to port over nicely all other applications.
1 vote -
Artboard glitch when undo and redo
When I use the hot keys to undo and redo (Ctr+Z ; Ctrl+Shift+Z) more than once at a time, the entire artboard freezes. When I open the file again, all of my work is gone.
1 vote -
This is ******* disgusting, what an adobe doing
The program dosnt save the preferences units, always take the new files in ******* pt!!!!!!!!!!!! i dont use pt!!!!!!!!!!
The program forgot everything!!!!! units preferences all time... why?4 votes -
Illustrator 5 crashes everytime i try saving a file
Hi, every time I try to save my file on illustrator it crashes, I'm using OS X Yosemite 10.10.5, any advice?
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
pen tool curved strokes
Not sure if this is a bug, a setting, a or a feature. But the stroke will not fill properly. This atrocity only occurs when attempting to make a curved line. Please help.
1 vote -
Running Illustrator on Mac Os High Sierra 10.13.1 failed
Running Illustrator on Mac Os High Sierra 10.13.1 failed, stand, machine, not accepting mouse. Just press the power button to shutdown and reopen.
Uppercase for errors on Illustrator and chrome1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Stroke/Fill Color Selections
I miss being able to just drag a fill color to the stroke box or vice versa. It is tedious to have the extra clicks to get the same results
1 vote -
why is the drawing tablet support removed from illustrator cc after illustrator cs6
include stlyus and drawing tablet support in illustrator cc.
the illustrator cs6 suppports them very well while the cc doesn't2 votes -
Adobe Illustrator 23.0.1 does not open files while running.
The Issue:
Adobe Illustrator won't open files ( .ai .eps , etc ) when Illustrator is running.
Won't open files from Bridge, or explorer by double clicking or right click-> open with.
Won't open files that are downloaded, by clicking on them,
Won't open files from Internet Explorer with option: OpenIllustrator Does open files when the program is not running.
I did not install any additional plugins.
Adobe Illustrator version:
CC 23.0.1 ( Windows)Creative Cloud App Version:
4.7.0.400i've checked files association in Win10, and in Adobe Bridge, reinstalled the app, updated, resetarted my computer.
System Information
…Time2 votes -
Illustrator not working after Oct 2018 update (version 23.0)
Since the Oct 2018 update, I cannot open or use the program. I see this screen (see attached). Also, I'm not sure if this has anything to do with the issue, but since the update a folder has appeared on my desktop named 'GPUCache' with 5 files inside (photo attached)
4 votes -
SVG text export inconsistent failure 23.0.1
On SVG export, one text node receives ID as expected, the other is wrapped in a <g> and given the id that should be on the text node (which has no id).
I don't know how to produce this result—it's happening intermittently in a large existing file. I was only able to whittle it down to an example, but this system won't let me attach an illustrator file (lol)
1 vote -
New preview mode
BUG in the new CC 2019 Version. Preview mode forces it's way for some reason during use. Screen becomes blank- only a restart brings back document.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Problems with 2019 Adobe CC Illustrator when upgrading to the Mojave OS system
I had difficulty closing the window that jumped around a lot plus the Illustrator program often closed unexpectedly. The Illustrator document I worked on often would freeze, making it impossible to change or update it.
The Adobe tech. downgraded my Illustrator CC program to 2018 it works once again. Please let me know when the 2019 bug is gone. Thanks2 votes -
Illustrator hangs when opening a file or creating a new one
Windows 7 Professional with all the latest updates.
I tried the following Illustrator Versions:
V 23.0 and V 22.1
Illustrator opens as usual and I see the overview screen. When I select a file or try to create a new one it just loads forever. Nothing happens. Also in task manager there is nothing going on. No high cpu or memory usage.
I worked for years with Illustrator on this machine. Version 22.1 always worked. The issue appeared after updating to the latest version. I also uninstalled the latest version but the issue still remains. Any idea of how to…
3 votes -
Crash with AI Files and link broken
When i opening a files ai who have broken links with a files on a another not connected hard drive, illustrator CC 2019 crash and i can't opening this files, but with a another pc and another version i delete the missing links and when i've try again to open it on my pc it's working again.
so i think it's when a fils have a broken links that crash the software.
1 vote
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