Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7538 results found
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Hold Shift Key to Bring Up Alternative Color UI not working properly
Hold Shift Key to Bring Up Alternative Color UI not working properly keeps collapsing when I need to change the first %. Please fix
3 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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HIGH SIERRA (APPLICATION NOT RESPONDING)
when I open an image, the application freezes.
1 vote -
Viewing files when placing an image
For a short time recently when I choose File>place and navigate to my stock image folder, the most recently downloaded file appeared first. SUPER TIME SAVER (Using Windows 10). Now it seems this feature is gone and I have to sift through hundreds of files once again. I can set file explorer to sort by "date created" ie. date created ON MY COMPUTER, but I can't replicate this viewing option any more through Illustrator's place option. Any ideas?
1 voteunfortunately the feature that you are referencing is provided by Windows operating system. We use the Windows system fie open dialog to enable file place on your artboard.
Please click on sort by date created this should resolve your problem. -
Thick Stroke and Spikes
Windows 10 HP; Adobe Illustrator CC;
1st Problem: Thick Stroke
Everytime I make an outline, its a huge stroke when it only says its suppose to be 1 pt. I don't know if I messed with the settings or something but can someone please tell me how to fix it.
2nd problem: I'm trying to make watercolor background and when I try to add a gradient to my brush strokes it completely ruins the stroke and freezes the program! Please help! I don't know anything about computers so I'm such a beginner!1 voteThank you for trying out Illustrator for your artistic creations. Everyone is a beginner when they start I am sure spending time on the product shall make you an expect in next few years. If there is anything we can help you speed up please do not hesitate to exercise to option to call up support or use our forums forums.adobe.com to engage with peer artists.
RESOLVED: As Egor mentioned please adjust your zoom level, 1 pt will look bug at 6400% zoom. Look for zoom drop down at bottom left of your screen.
CAN NOT REPRODUCE: We could not recreate the issue where gradient freezes the application. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to…
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artboard size problem
Artboard and this rectangle are supposedly the same size but they do not match at all. I am trying to create A1 file sizes for print and they are incorrect because of this bug or whatever it is. This is messing with my files and I am so tired of things not working for print because they aren't the correct size.
1 vote -
Screen Problems
Hi, There.
I use Illustrator CC 2018 and my OS is Win10 64bit.
Graphic Card is NVIDIA GeForce GTX 1050Ti.
My illustrator have a problem comes up.
The problem is when i drawing or moved object and that gray is what breaks my screen.(like a images.)
I checked GPU Performance of illustrator Options.
but, This problem is over and over again!
Could you send me an email with the details?
1 voteunfortunately we have not been able to recreate the problem on our machine with similar configuration.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.some additional suggestion: You may want to keep your memory free by reducing the number of undoes – last 200 edits in memory may be too much of data in memory that you may not need ever.
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scale in pointer
the scale tool that we use to transform an object does not work. I have to uninstall the program to see it again and sometimes that does not repair it
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Not able to resize or draw.
I have created a new document but when i do Ctrl+0, it shows resized percentage but actual document does not resize. Even when drawing nothing shows up. But when i am closing the document, it shows everyting.
I have attached the video.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Colour code 000000 (CMYK)
I select 000000 for a colour (in CMYK mode) to create a nice black. This is C91 M79 Y62 K97. However, when I go back, it will still be 000000 but C00 M00 Y00 K100 - which isn't the same? It seems to change at random?
This is on a PC using Windows.
1 voteRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Color Reduction Options reset after restart
- MacOS 10.13.5 / AI 22.1
- changing "Colors" to all, untick "Preserve" White and Black
- I expected these options to be saved and the same after a restart of AI
- after starting AI "Colors" are always reset to "Auto", "Preserve White" and "Black" is always ticked
Some of the color reduction options are always reset after restarting AI, e.g. "Colors" will always revert back to auto and "Preserve" white and black will always be ticked.
Colorize method on the other hand will stick.
This is like this since at least a couple of versions, also on Windows 10 with AI 22.12 votes -
brush pressure issue
so, i recently just bought this new tablet (GAOMON M106K), so i could make some drawings but when i started to use it with the pressure it randomly puts off these dot like ends for the lines. This is really getting me frustrated because i cant find anyone who has this problem, it inst the pen or tablet either because i have tried it on different software and its perfect. If anyone could get back to me that would be great
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Font drop down doesn't work on CS6 all of the sudden
I have Windows 10 and Illustrator CS6. Worked great until a couple weeks back.
The font drop down does not work at all. Not in character map, not in type>fonts.
I unisntalled Illustrator CS6, Re-downloaded the file from Adobe, re-installed. nothing
I uninstalled windows 10 updates for 2 months... nothing...
Please I need this to work!3 votes -
Adobe Illustrator did not save and included my link files. Those files were not embedded.
Usually, to prevents lost files, I will save and checked the "include link files". However, now this feature isnt working. I tried several times but the files in my Ai hasnt been embedded. It is very annoying because I will need to embed all the files manually. Please FIX this
1 vote -
Font drop down not showing
My font list has started to not show. Im not sure what is causing it as it was ok then suddenly it stopped showing. Please see the attached file for more.
2 votes -
symbols are not displayed
I have a problem with symbols which I use frequently to have consistent UI.
The problem happens sometimes that when reopened a file (package) after some time the symbol is not displayed! To see the symbol I need to enter it & exit symbol mode after that while I am in the file everything is fine till next time I enter the symbol!!!1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator 22.1 hangs on start; reinstall only fix I can find
I have a late 2013 Mac Pro, running OS 10.13.5. This problem started about 2 months ago for no apparent reason. When I'm done with Illustrator for the day, I'll quit the application. It may be a couple of days before I have to re-enter illustrator. Most of the time this works, but now, randomly, upon clicking on the application on the launch bar, the splash screen comes up and then the app appears to load, but no start window appears. The illustrator menu bar is there, but is grayed out and you can mouse over the menu bar options…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Make lines look straight again
So, I would expect to let straight lines look or be straight and not inexact, triangeled or non-point.
macOS Sierra | 10.12.6
iMac (21,5", 2013)
3,1 GHz Intel Core i7
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 750M 1024 MBIllustrator CC 2018 22.0.1
1 vote -
Selecting hidden guides by mistake
This is difficult to explain, so I'll just go through some steps:
Create some horizontal guides. Make sure they aren't locked.
Now hide guides, you don't want to be bothered with them while you're working on some objects in a different column.
Add some circles or something. They need to overlap where you drew the guides originally.
Drag select over your circles and distribute them on center.It took me a while to figure this one out. searching for it was no help.
The reason it looks jacked is that it's allowing you to move the guides as objects. You…
1 vote -
After using
After Using the Calligraphy brush, after a couple of strokes, the artboard freezes until I save and reupload the program.
1 vote -
Freezing when working on files with lots of details
I've noticed others are having this exact same problem:
When working on files with a large number of items, the program will freeze up the whole computer -- necessitating a forced reboot. This happens constantly with the latest update.
MacBook Pro, 13 inch, 2016 (touchbar Mac)
Adobe Illustrator 22.11 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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