Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8134 results found
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Effects are still recalculated in Outline view
When I'm working on a super complicated and heavy artwork with lots of blends and effects, things tend to slow down A LOT. It would be a HUGE time saver if I could just switch to outline view and be able to edit the lines quickly without having effects turned on. I only see outlines so it doesn't make much sense to have effects and blends load each time I adjust something. They should be turned off in outline view and load when you switch back to preview.
There is absolutely no reason for having effects turned on in outline…
4 votes -
Guides preventing "Delete Empty Artboard"
- Mac OS 10.12.6
- Delete art from artboards try to delete empty artboard
- Expect empty artboards to be deleted
- Nothing
If I delete guides that cross those empty artboards, artbaords can be deleted.
1 voteSeems to be fixed in the latest versions
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Artboard Tool button crashes Illustrator
I'm trying to put this in the "Illustrator Bugs" category, but the button I have to click says "Post idea". Apologies if this is in the wrong area.
Every time I click the artboard button Illustrator crashes.
I'm using a 2017 iMac
Illustrator version 22.0.1I've been having the same problem since the last time I updated Illustrator (several months). Doing research in the trouble shooting forum leads me to believe this has been a problem since October 2017.
No one had posted a solution in the forum.
I spent a while on Adobe's website searching for the appropriate phone…
4 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Free transform tool is still broken.
Free transform tool is still broken in CC 2018.
Look at the comparison.
13 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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2 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Transform grayed out
Very frequently (might be even 50 percent of the time) when I select an object the "Transform" and "Arrange" options in the "Object" menu (as well as the associated keystrokes) are grayed out as unavailable. When I deselect the menu and then select the menu again the "Transform" and "Arrange" options have magically become available. Selecting the menu a second time always "fixes" this.
2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Media size setting of print dialog returns to default settings on changing color via swatches (or apply arrowhead via strokes)
Any operating system (happens on both Windows and Mac)
Illustrator Version 22.x or 21.xChange "media size" in print setting from "Defined by Driver" to any paper.
Finish the print dialog ("Done" click).
Select from the color book with Swatches panel, or set the arrow with the Stroke panel.
When returning to the print setting again, the media size returns to "Defined by Driver".Does not occur before Version 20 (CC 2015.5).
Possibility to occur when using settings that refer to another Illustrator file.
Problems reported in the Japan Forum.
https://forums.adobe.com/thread/242499413 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Cursor jumps while editing Font Family name
When I try to change font name from HeliosCondBlackC to HeliosBlackC (both are installed), erasing part of the name, CC2018 moves cursor to the end (while CC2017 does not)
I also have 'Entire Font name' option chosen (and never change it), but cursor still jumps to the end.12 votesI am happy to share that we have fixed this bug in our release – 23.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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No resize handles
My Selection tool does not show the resize handles anymore — this is making it nearly impossible to design easily — I have to measure and assign all aspects if it isn't sized right the first go. I have tried everything to fix it and I need it for school.
17 votesThis usually happens when Cmd/Ctrl+Shift+B gets accidentally pressed. It disables the bounding box (which can be useful in many workflows). You can toggle it back with the same hotkey or via View > Show Bounding Box.
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Snap to point still works even when it's OFF
I have 'Snap to point' turned off in AI22.
But when I draw using Pen tool, it still snaps to point.13 votes -
Live shape missing radius
When creating a shape, then deleting an anchor point, the remaining anchor point does not have radius transforming options available.
See screenshots.
1 vote -
Drop shadows unnecessarily re-render when placing new images, slowing workflow
As of 5/22/18 using Illustrator 22.1, all existing drop shadow effects within document re-render each time a new image is placed. Rendering can take up to 30 seconds to process (a Progress dialogue box appears), which slows down workflow considerably.
This is never an issue with InDesign or Photoshop, so I'd love to see this fixed in Illustrator. Thanks!
3 votes -
Font point size change
In the new CC 2018 release, when changing font point sizes, the program registers every keystroke entered in the font size field of the character box. For example, if piece of text is set to size 10, and you want to change it to size 15, entering "15" into the character panel changes the font briefly to size 1, until the 5 is entered and then it changes to 15. When undoing this change using command-z, the it requires two keystrokes to return from 15 to 10, because the first undo returns it to size 1, and the second then…
14 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Outline mode does not work
I have Illustrator CC, I have tried the work around of Ctrl+E then Ctrl+Y.
Outline mode displays the lines but freeze and won’t allow the color to leave the image or the lines to be manipulated. I’m so fed up how could I possibly use this program professionally, i have looked up the work around and tried Ctrl+E followed by Ctrl+Y and have tried to access through view mode, still no joy. I have shut down and reopened files 8 times and started again three times on new art board. This problem has gone on for two days. I had…2 votes -
Acrobat DC PDF file has a difference spot color name than the same PDF imported into Illustrator
- A production file was created in Illustrator CC 2017 (21.1.0) Windows 7 and saved as a PDF for print.
- The file needed editing and when opened again in CC 2018 (22.1.0) on Windows 10, one of the spot color names in illustrator is different from the PDF file.
- File-open repeats the issue, but File- Place imports the correct spot color name.
- Not only did the spot color name change but the text underneath a color call out, we do use Tortoise SVN software which could be part of the issue. Why would illustrator read that file differently than Acrobat DC?
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Production File_Placed in new file in Illustrator.ai 1768 KB -
Production File_opened in Illustrator.ai 329 KB -
Production File.pdf 371 KB -
Side by Side Screen Capture.PNG 235 KB -
Side by Side Screen Capture2.PNG 293 KB -
Side by Side Screen Capture2.PNG 293 KB -
Side by Side Screen Capture.PNG 235 KB -
Production File.pdf 371 KB -
Production File_Placed in new file in Illustrator.ai 1768 KB -
Production File_opened in Illustrator.ai 329 KB
1 vote -
Not Responding
My Illustrator is slow and with-in a few minutes after opening says not responding. What do I need to do to fix this problem? I need it for school work
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Tools and panels never open
I am having a problem with Illustrator since a few days now and I just don't find solution for it.
Every time I open Illustrator it forgets that the Control panel, the Tools panel and the other panels such as Transparency, Layers, Color, etc. was opened. It is really annoying to open them every time.
Could someone give a solution. And I am using the latest version of Illustrator for 2 months now I think, and it started to do this only a few days ago.3 votesDoes anyone still have this problem in the latest builds?
Please comment if it’s still there (and if pressing Tab helps to show the UI.
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Smooth Anchor Bug
Shapes created with the Blob brush, and then simplified with the simplify path tool are creating some weird smooth anchors that look like corner anchors based on the handle locations and line angles exiting the anchor. But when you grab a handle, they snap together or straight, changing the curve shape in an unintended and undesirable way without warning. Very frustration and time consuming to correct.
8 votes -
BUG - Illustrator won't open files
Illustrator won't open files this is no good. On Illustrator vision 22.1 Mac book pro 2015
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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CC 2018 Multiply Blend Mode Incorrect
CC 2018 & Mac Sierra
If you apply multiply blend mode to a path, group that and apply multiply again at the group level, you now get 2x multiply. This is wrong whether you look at this from a process ink or spot color printing.
Omg the uploaded example, I am expecting both left and right sides to be identical to each other, as in versions prior to CC2018.
We often get files from designers who will try to make a color look good on screen, and printing off a color laser printer. You could for example draw 2 overlapping…
8 votesWe could reproduce this issue at our end, following are the findings
1. This issue is reproducible in CPU, GPU Rendering and Print Preview(thumbnail).
2. Reproducible in older versions as well including Illustrator CS6 (not a new break in CC 2018)
3. Works fine in Overprint Preview
4. Works fine in Print & PDFPlease confirm above observation match with the problem reported in this issue
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