Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7490 results found
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Exporting files
CC2018. - FILE NEVER EXPORTS. Trying to save .tif and .psd files
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
recent screen: thumbnail vs list view
Since this last CC update, the LIST button does not work on the recent screen when the application first opens. It is stuck in thumbnail view. This affects ALL the adobe software that I use, illustrator, photoshop, indesign, premier.
Please advise if a fix is in the works.
thanks.1 vote -
AIGPUSniffer quit unexpectedly.
Adobe Illustrator CC 2018
When trying to open Ai files through Bridge, I get this error:
'AIGPUSniffer quit unexpectedly.'
and the file fails to open. I don't experience this issue when opening the same file through finder or through the 'Open' dialog box.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Print menu resets to default when loading Pantone colour book
Bug - Print menu resets to default when selecting a Pantone colour from any book
This in turn causes print tiling, page size etc. to disappear. Then have to return to print dialogue and set everything back to A3, page tiling etc.Been persisting with this bug for over 6 months, very annoying.
2 votes -
CC 2018 PGN Exporting looking worse than CC 2017
When using Adobe Illustrator CC 2017 back then, exporting a HUGE resolution, Inked Lineart via File->EXport As->PNG-> High 300 ppi + Art Sampled + Transparent..
Whenever i open that file on Photoshop CC 2017, the line art looks CRISP, stylish, soft, with no dead pixels like showing off..And Photoshop CC 2017 detects it with a 19kx20k Resolution.
NOW, when using THE SAME EXPORT SETTINGS but on illus' CC 2018, the exporting looks instant...Oh yeah, great... But when i open it on PSCC2017....The lineart looks VERY THIN, 1px like, with greyed out dead pixels.
Please do NOT break out what's working…
1 voteRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.-Rama
Illustrator Team -
1 vote
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unable to turn off this new touch type button in the character panel
unable to turn off this new touch type button in the character panel
1 voteHi Steve,
Sorry to hear that you are facing this issue. If you want to turn it off, you need to switch to some other tool. Or you can remove it from panel by the flyout menu.
If this doesn’t resolve your issue, then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
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Variable font with Adobe World-Ready Composers
Variable font dont work with Adobe World-Ready Composers. (Only regular adobe composers) so no variable font on rtl launguage (working perfect on browser)
1 voteI am happy to share that we have fixed this bug in our release – 23.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Export Text of Keyboard Shortcuts Crashes Illustrator
After hitting the Export Text... button in the Keyboard Shortcuts dialogue, Illustrator always crashes. Additionally it exports an empty text file.
2 votes -
There are so many bugs my brain is too fried to write them in. I can't do anything. Every two minutes something goes wrong.
Description says all.
I have an image with a bounding box that's extremely large (no, there's nothing else in the layers panel).
I have tried to export an object and was given the option for two different ones, even though there is only one (nope, no hidden duplicates).
Handles were missing when using direct select tool. Came back randomly for no reason.
And on and on and on.
You need to beta these 'updated' products before you encourage those of us who have paying clients and no time for this **** to download a new version.
I'm always excited for…
1 voteRequest to Contact Support ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards
Nitish Agarwal
Illustrator Team -
Recent Files panel within workspace is empty
Since the last update on PC, opening the Recent Files panel (Ctrl+O), while a document is open, opens the panel but does not show any of my recent files. It doesn't even show the "Create new" or "Open" options. I went back to the previous version and it works there, so that leads me to believe it has to do with the latest update.
2 votes -
Adding assets to Asset Export
Illustrator 2018 is not letting me create a single asset from ungrouped layers. In the previews version the functionality was simple, you just select as many ungrouped layers and it would create a single asset.
Is this is a new fancy bug?
1 voteHi Paul,
You can create single asset from un-groupped layers by holding Opt/Alt key while adding the asset.
This is intended change in behaviour in Illustrator 2018, creating multiple assets in a single add operation was not possible earlier.
Thanks
Anish -
Libraries Panel rendering is not correct
THe rendering of this panel is incorrect, it doesn't let me align it properly with other panels
1 voteRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Error
Both Illustrator and the CC Desktop agent/app were pretty buggy last days and after reïnstalling the CC Desktop app and updating Illustrator to the latest version and I get this prompt:
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Sizing Glitch
I have updated my Photoshop and Illustrator programs but when I boot them up to see the home screen where I would like to see "new" "open" and previous projects, I am greeted by a glitched window that, no matter what size I try to make it, will always fail to work. I have tried countless times and have only run into this problem with the new update. at first I had thought it was an issue with my monitor but soon realized that even with two different monitors hooked up (including the computer one) I get a glitched window…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Pasting non english text from Word
v. 22.0.0
iMac 2017 High SierraPasting some Russian or Chinese text from word, in my case, and then trying to change the font, collapses the font samples popup menu so I am unable to do it.
I figured it was some formatting the text had from the word file because the same scenario but with unformatted text from TextEdit app, didn't trigger the bug.
Still it is very frustrating having to copy my texts to TextEdit first!
1 vote -
Illustrator CC/Windows- When selecting multiple type boxes and lines it randomly deselects the group.
When trying to align un-grouped lines and text boxes, it will deselect before I am able to move anything. I've updated to the most current version available (21.0.2) and reset preferences and am still having the same issue.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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different line thickness for rotated and unroted objects
I combined 2 horizontal bars with one vertical bar in the middle, resembling the Latin 'I'. Bar thickness was 7pix. In fields of many of these objects the unrotated I's look like having thicker bars compared to the rotated, there the bars are slim. Aliasing errors?
1 vote -
Bitmaps not coping over from Ai to Xd in version 2018, had to revert to 2017.
Fix version 2018 to also copy bitmaps with vector art in Ai and past it directly in Xd, as with version 2017.
1 vote -
Copying and Pasting Text from a Word Doc instantly crashes Illustrator
I'm using the latest version of Adobe Illustrator on Windows 10. After my first crash, I re-opened Illustrator and created a new document. Before doing anything else, I switched over to the .docx file I had open in WPS Writer and copied some of the text that was there to my Clipboard. Once I switched back to Illustrator, clicked on the artboard and pressed Ctrl+V, Illustrator immediately stops responding and crashes.
1 vote
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