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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7717 results found

  1. Clicking an object force drags it wherever my mouse goes

    Anytime I click on an object in Illustrator 25.2 it "sticks" to my cursor. If i'm using my mouse (a Logitech MX Master), it sticks for about 1 second, and drops the object wherever my cursor is positioned. If I use my Macbook's trackpad, it stays stuck until I click again.

    This has made Illustrator completely unusable in every way, and I rely on it for my career. I have no idea what to do, please help me!

    4 votes

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  2. What's new notification

    Can i please have an option to make it go away

    2 votes

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  3. Windows10のCCライブラリについて

    グループ名の入力および「現在のライブラリを検索」での入力において、日本語入力できず英語入力しかできない。

    2 votes

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  4. GUI language problem in Properties Panel

    Im using Illustrator 25.2
    And almost eeverything works fine.
    Just the problem in the Properties Panel that is in an other language.

    1 vote

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  5. Ugly edges when using clipping mask or stacking objects with the exact same shape

    Whenever stacked objects have the exact same shape, or when using a clipping mask, the colors from the objects below will be visible around the edge of the upper object. See screenshot.

    This will probably not show when you print, but it does show when you rasterize a vector image. The screenshot is from a rasterized .ai image opened in Photoshop. So it's not just a preview bug in Illustrator.

    And it's quite disturbing to see these ugly edges when work on your illustration.

    10 votes

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  6. Copy (or Cut) \ Paste: the object appears on the same layer when another layer is selected.

    Hello,
    1.
    Windows 10, Illustrator 25.2
    2.
    I have an object\s on layer 1. I copy\cut it. Select layer 2, press Paste - the object Appears on layer 1 and layer 2 is still selected.
    3.
    It should appear on layer 2 as it was before.
    4.
    I can not copy\paste objects on another layer, I can only move them in Layer Window.

    3 votes

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    1 comment  ·  Layers  ·  Admin →
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  7. Print settings not saving with document

    In the old versions of Illustrator, the print settings, including the lpi/resolution settings, would be saved with the document. For several versions now, however, the lpi/resolution settings are not being saved and just get changed to the default settings every time I go to print.

    1 vote

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    0 comments  ·  Print  ·  Admin →
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  8. Try to lock a layer but won't get locked!

    Layers problem, I can lock it but in an instance it unlock itself! Really annoying. Every time I try to lock it keeps doing that. So the only way its to hit "lock the selection" command 2. Come on! Please fix the bug!

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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  9. Error en Librerias de Adobe

    Al abrir Adobe Illustrator la ventana de emergencia informa de este error: Error en /Library/Application Support/Startup Scripts CC/Adobe InDesign/idtk _ menu _ datan.jsx

    Adobe Illustrator versión 25.2

    Sistema operativo: macOS Big Sur versión 11.2.1 (20D75)

    2 votes

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  10. 2 votes

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  11. GPU Preview not available (grayed out) after editing artboard

    With newest version of illustrator the GPU acceleration and GPU-Preview fails in some files. To test it i have created a blank document and the GPU preview works. But when I edit the artboard, the GPU preview is turned off at that moment and cannot be reactivated. Reset the Illustrator-Settings to default doesn't fix it.

    Illustrator 25.2, MacPro2013, GPU AMD FirePro D700, Monitor 2560x1600Pixel, Wacom-Tablet, MacOs Catalina and Mojave testet.

    6 votes

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  12. Title tag in Illustrator Editable PDF is not updating on save with "Press Ready" setting

    I notice this when I open the Illustrator pdf in Google Chrome, it is using a title tag within the pdf to display the title. If I save the file as pdf with the preset "Press Ready" as is optimal for preparing print files with linked bitmaps, this tag is not being updated and chrome displays the original title. Often I will make files from other files as templates and it will show the name of the original file, which is confusing for clients who see sometimes another company's name in their file name. When I save with the "Illustrator…

    1 vote

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  13. Unable to open old Illustrator files

    Details of your operating system and version of Adobe Illustrator (desktop):
    - MacOS Big Sur 11.1 (20C69)
    The steps you were taking when you experienced the issues:
    - Attempting to open an older Illustrator file that was created on a previous version.
    Your expected result:
    - The file would opens successfully
    Your actual result:
    - The file does not open, Illustrator auto closes and I receive an unexpectedly quit system error message

    Can provide screen recording of issue, but file too large for upload

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  14. Cannot place a bitmap TIFF into Illustrator (24.3 or 25.2)

    MacOS Catalina 10.15.4
    AI 24.3, 25.2

    I am unable to place any bitmap TIFF into the two latest versions of Illustrator. I tried two different versions of the file at two different dimensions and file-sizes.

    I get the dialogue: "Illustrator could not read the file [Filename]. Try replacing this with another valid link.

    I have never had this issue before. I tried a workaround wherein I open the TIFF directly in AI, and then copy/paste to my target file. However, the file is embedded and for large format work, this is not an acceptable workflow.

    Please help. TIA

    2 votes

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  15. Moving object into perpendicular direction not working

    When I moving object in perspective grid with perspective grid selection tool into perpendicular direction while pressing key 5. it's not working. I have also not enable to move object by dragging to switching plane by pressing it's respective keys 1,2,3.

    The same thing working on another computer.

    I have windows 10 latest update installed on My Computer.
    Illustrator Version 25.2.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  16. Unwanted bounding box

    I'm working on a
    MacBook Pro (Retina, 15-inch, Mid 2015)
    Processor 2,2 GHz Quad-Core Intel Core i7
    Memory 16 GB 1600 MHz DDR3
    Graphics Intel Iris Pro 1536 MB

    Two bounding boxes appear in my .ai file they wouldn't have bothered me if it weren't for the fact that they distort the design on export.

    Looking forward to hearing from you.
    Best regards,
    Silvia Garofalo

    2 votes

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  17. Video driver is not supported

    Windows 10
    Illustrator v 25.2
    Intel(R) HD Graphics 4600, Version 20.19.15.5171 (04.11.2020)
    What can I do? I have updated the driver, but the report is still there. Do I get instability and data loss if I suppress this report or deactivate some features in the preferences?

    2 votes

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    2 comments  ·  Launch  ·  Admin →
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  18. command + ~ key

    Sometimes command+ ~ key does not work, which is the function for moving pattern swatch only within an object. Some of my colleagues are experiencing it, also.

    1 vote

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  19. SVG Import damaged

    Windows 10 latest, Illustrator 25.2
    Importing a Svg vector city map, the street names are not rendered any more. The file works perfect in Inkscape and any Browser, but since some versions of Illustrator they are gone. Installing the latest available 24.3 version, the problem persists.
    Is there a download option for older versions since 24.3, since some versions before it worked over years.
    File upload doesn't seem to work here neither...

    2 votes

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  20. Live corners are stretching

    The corners are supposed to be live, but yet they stretch/distort when transforming. Objects with round corners should retain their radii, or I should have the option/keyboard modifier to change this behavior. The radio button in the transform palette is not working.

    The options should be scale, distort, or retain current value.

    Illustrator 25.2
    CadTools 12.2.3
    AstuteGraphics plugins, many

    iMac 5K, 27" 2019, OS X 11.2
    Core i9, 32GB RAM
    AMD Radeon Pro 580X, 8GB RAM

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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