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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7892 results found

  1. Artboards not visible in list

    I have 3 artboards...but only one shown in the list.
    See screenshot, systemInfo.txt and AI file.
    Export for Screens also lists one artboard.

    1 vote
    1 comment  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  2. smart guides not working in clipping mask

    I have had this problem for probably the last 3 versions or more ... but generally, when I've masked a number of objects inside of a clipping mask, then double-click to edit the contents inside the clipping mask, smart guides no longer function. Or, more correctly, very occasionally they will, but generally not.

    I always update to the latest versions of Illustrator. Currently I'm using 25.2.1

    2 votes
    1 comment  ·  Clipping, Intertwine  ·  Admin →
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  3. Align Left Not working, AI 25.2.1, Mac OSX 15.7

    Align Left Not working with large and/or many grouped objects.

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  4. "What's new" reminder will not stop appearing every time I start Illustrator.

    the 'see what's new' reminder in the upper right will not stop appearing every time I start Illustrator. Deleting preferences doesn't help. Clicking remind later is getting to be annoying.

    2 votes
    0 comments  ·  Launch  ·  Admin →
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  5. Colors Being Displayed Differently than in Color Picker

    I just decided to update to AI 2021, bad idea... I was working on a file and I realized that the color had changed from the original dark blue to a purple color. I do not know what happened, but I know it must have to do with the update because it happened right after this.

    3 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  6. Illustrator v25.2.1 some excess cut after using shape builder tool or pathfinder

    Im on macbook pro 2018
    2,3 GHz Quad-Core Intel Core i5
    8 GB 2133 MHz LPDDR3
    Intel Iris Plus Graphics 655 1536 MB

    Got some issue wheen i created shape using shape builder tools, or pathfinder, i found some excess cut, and the shape moved on a small pixels.
    in the outline view mode, the excess cut is dissapearing,
    and when i turned off GPU rendering in preference, the excess is dissapearing too,

    then i compared v25.2.1 and v25.0, i dont found this problem in 25.0
    becasue im trying to open the same file in different version of Adobe illustrator,…

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. View Using GPU turns off when a file has images in it & I can't turn it back on.

    0 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. Workspace toolbars disappeared

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  9. Just purchased new mac and Illustrator doesn't work

    My old 2015 mac finally broke today and I purchased a brand new mac, all updated to newest software versions and now I am having nothing but issues with illustrator.
    I used to run CS6 on my 2015 mac with 0 problems, now running CC and I literally cannot do my job.

    When I select an item it will not deselect unless I move the screen, If I move an item I cannot see where the item is until I move the screen. I cannot work like this, I use Illustrator to design and set up files for laser cutting…

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  10. Flickering Background on resume

    Mac mini M1, grey background seems to stutter/flicker the Ai has been open and the Mac is woken up from sleep. Happens every time. Quiz and reopen fixes it most times. See video

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  11. variable font

    There's some sort of bug in AI 25.2.1 where the variable font icon disappears after working for some time. A properly installed OT variable font doesn't have the icon to adjust its width axis.

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  12. Las acciones no se guardan correctamente

    He guardado acciones para reproducirlas, pero cuando lo reproduzco no aparece todo lo que había hecho, de que sirve guardarlo si cuando lo vas a usar el resultado no es el que estas esperando, por favor arreglen eso, me estarían ahorrando un montón de tiempo, muchas gracias

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  13. Colors not displaying correctly in Illustrator 25.2.1

    Colors are displaying brighter and incorrectly in CMYK color mode. I've color calibrated my monitor; restarted my computer; uninstalled/reinstalled Illustrator and still all files pulled into Illustrator are displaying this way.

    Mac Big Sur 11.2.3 Illustrator 25.2.1

    I have had trouble with a corrupted preference file in the past, but I also tried deleting the file and reinstalling with no change. I've uploaded a screen shot of how the colors are displaying.

    3 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. Rotation of a text while Snap to Grid is on

    You can't rotate a text with the Rotate tool when Snap to grid is on.

    Please watch the GIF attached.

    Then try to replicate.

    Open the attached document.
    Enable Snap to Grid.
    Select text.
    Grab Rotate tool.
    Hold Shift (or even do not).
    Try to rotate the text.
    Failure?
    If yes, move it a bit to the side (with snapping still on) and try again.
    Experiment a bit with different positions.

    11 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  15. GPU compativel indisponível

    NVIDIA GeForce MX250
    Driver não compatível

    Como é possível que um equipamento novo não seja compatível com a versão de vosso software

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  16. Brush Pressure isn’t available

    Hi good night!
    I'm trying to do a drawing job by illustrator using my graphics tablet, but when changing the settings to modify the brush the pressure option that accompanies what I draw on the graphics tablet I can't choose the option because it appears but I can't select, the only available options are the '' fixed '' and '' Random '' options. PLEASE SOLVE THIS SOON, I NEED TO WORK.

    1 vote
    1 comment  ·  Brushes  ·  Admin →
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  17. Illustrator keeps shutting when I try to save my work and all of my work is lost.

    It should have an autosave option or a restore work option when it quits unexpectedly. But also there is a but when trying to save
    a document that shuts Illustrator and I've lost hours of work due to it so that needs to get fixed.

    3 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  18. Relinks the wrong pictures

    Ai wouldn't save, so I tried restarting my computer, since it last time recovered everything, but this time it totally messed everything up in the recovering file. Things were missing and it kept asking me to replace pictures which in the end were replaced with the wrong ones, even though I relinked to the new location for each picture. Now Ai just seems to be super confused about all the links.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  19. Crashes whenever I use the Type tool

    Illustrator 2021 is crashing whenever I draw a text box, or attempt to select a the text box. I get the greyed out 'not responding' and either have to force close the programme or it crashes.

    Occasionally after 5 mins or so the grey screen and 'not responding' will disappear and I am able to draw a text box, however I am unable to type in it. VERY ANNOYING! My Illustrator version is up to date, using a PC, I have tried closing all other applications and restarting my machine.

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  20. shape generator

    Hi! I have problem with shape generator tool, because it just doesn't work at all. I tried to solve this issue with solutions on forum but it also didn't work. I relased layers, try to play with distance length, reset the preferences of programme. So now I am just hopeless and frustrated. I tried all of these solutions on diffrent files. And I don't know, did update cause that??

    I am using illustrator ver 25.2.1, on PC win 10. (creative cloud)

    1 vote
    0 comments  ·  Tools  ·  Admin →
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