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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview

    Illustrator Version: 25.2.1

    Mac OS: 11.2.3 Big Sur
    MacBook Pro (16-inch, 2019)
    CPU: 2.3GH-z 8-Core i9
    Memory 664 GB 2667MHz DDR4
    Graphics: AMD Radeon Pro 5600M 8GB

    Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display

    Reproduce steps:

    Restart Machine
    Launch Illustrator upon startup
    Create New Blank Document
    Press Cmd+R to enable Rulers
    Click "view" under main menu and see "View Using GPU" grayed out

    Did not have this issue with prior versions of Illustrator or Mac OS

    Temporary Fix:

    Save file with rulers hidden
    Re-Open document
    Should default to having GPU on

    TL;DR -…

    11 votes
    13 comments  ·  Performance  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,


    Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information 


    • Please share the details of the Ai version (desktop) you are using.
    • If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
    • Please share system details and GPU details for the machine you are using.


    Warm regards,

    Aishwarya G Gadodia

  2. Path+stroke profile weirdness

    Plz examine the file. Two paths with different width profiles when reflected. Bottom one behaviour is good, top path behaves badly. Why would this be ?

    2 votes
    0 comments  ·  Strokes  ·  Admin →
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  3. Using Undo after accidental selecting text on path corrupts text and can’t be fixed with Undo

    Object on top of unlocked text on path.
    Sse lasso to select top object but also grab visually blocked text path by accident.
    Delete.
    Realize corrupted underneath text
    Ctrl+Z does NOT fix text.
    Please correct this ASAP

    2 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  4. Background Save works but it thinks it's not working! v25.2.1

    I'm having an issue described in an older bug report (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/39029392-background-save-works-but-it-thinks-it-s-not-worki): open files stay marked as having unsaved changes when they are saved.

    This is reportedly fixed in v25 but I'm on 25.2.1 and have this exact same problem. Not with every file and not every time, but it happens.

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  5. Auto spell check occasionally not working

    I turn on the auto spell check always. However I still found out some typo mistake weren't underlined. I can still spot the spelling mistake by clicked into spell check function, but I cannot see the auto spell check is functioning well all the time.

    6 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  6. separation preview

    You have to turn off each color individually in separation preview .
    With Photoshop you only need to click on a color. Hold down the mouse button and then pull it up or down to switch more colors on or off. So if you want to switch 10 colors off and on again, for example, you have to click the mouse a total of 20 times.
    With Photoshop you only need two clicks for this process.
    Why isn't this done at Illustrator?

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  7. Can’t zoom out after editing a text

    When I zoom in on text with a magnifying glass.
    Then switch to the text tool, change the text and switch back to the magnifying glass, then I can no longer zoom out with the Alt key.
    I have to switch to the selection tool first. And then back to the magnifying glass to zoom out with the alt key. Does that make any sense?
    When I want to zoom out with the Alt key, the hand always appears to move.
    Only when I have switched to the selection tool and then back to the magnifying glass, the minus symbol…

    2 votes
    1 comment  ·  Tools  ·  Admin →
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  8. copying from more than one layer

    On Macbook, Big Sur OS, Illustrator V25.2.1, CC.

    Illustrator only copies from one layer when objects from multiple layers are selected. Attached is a video where I select paths from two layers and attempt the methods; ALT+Drag, Transform-COPY, and CMD-C + CMD-F to copy the desired objects.
    Each time illustrator selects the paths I want, but only ever copies the paths from one layer. Even when using transform, illustrator previews all the paths, but when I choose COPY, it then reverses and only copies the top layer.

    1 vote
    2 comments  ·  Other...  ·  Admin →
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  9. Color shift when distilling .ai files

    Colors in distilled files switch from CMYK to RGB since software update on March 14, 2020. This is very disruptive to my work flow.

    Big Sur 11.2.3 using AI 2021

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  10. Illustrator continues to crash when trying to place an image

    I can do other things within Illustrator, but I can't seem to place images without the program crashing. I've tried restarting my machine, updating, and reinstalling the program, but nothing seems to help.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  11. 25.2.1 Windows 10 - Occasionally No Fonts Load

    I am not sure if this is a reproducible but on Windows 10 1909, since upgrading to Illustrator 25.2.1 will occasionally not load any fonts after opening. The font selection dropdown list is entirely blank and no system fonts or activated typekit fonts show. I have no issue with fonts in any other programs.

    2 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  12. Find Font dialog

    I'm testing the Illustrator Beta version 25.3.192@232370 running on Big Sur 11.2. There seem to be quite a few display issues. Measurement labels are covered in a gray box so can't be seen and the Find Font dialog box is corrupted so can not be used.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  13. No puedo copiar objetos entre pestañas utilizando alt+click izquierdo y arrastre

    Cuando copio un objeto (elemento) por el método Alt+click izquierdo y arrastre del ratón y quiero trasladarlo de pestañas no se abre la pestaña de destino. El objeto se copia, aparece el símbolo + y la pestaña cambia de color pero el documento de destino no se abre. Esto no pasa si paso un objeto de AI a PSD ni entre pestañas de PSD que si se abren y los elementos se copian sin problema.

    Mi versión de Adobe Illustrator es la 25.2.1.

    1 vote
    1 comment  ·  Other...  ·  Admin →
    How important is this to you?

  14. Eyedropper picks up the wrong values when sampling a filled clipping mask

    I am using Mac OS 10.15.7 and am able to consistently reproduce this bug in both AI CC 2021 but as far back as AI CS5 running in Mac OS 10.6.8

    When a fill is applied to a clipping mask, the eye dropper will pick up incorrect CMYK/RGB values. This is especially problematic when a pure black is replaced by a 4 color process build in the printing industry.

    I would expect to eye drop the exact values applied to the object I've clicked on.

    5 votes
    3 comments  ·  Clipping, Intertwine  ·  Admin →
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  15. Create New Sublayer button

    I have a group that I want to make a sublayer instead.

    I click it in the Layers panel and try to click Create New Sublayer button.
    It’s grayed out.

    OK, think I, I must target it then, right? I do it.
    The button is still grayed out.

    I select other objects, in Layers or on canvas.
    Still grayed out.

    Then I click a layer name.
    Surprise! Now and ONLY now the button is active... what?
    What else can I mean when having selected anything else inside of a layer?

    Fine, I target my group, select a layer without targeting…

    15 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  16. Mudança no perfil de cores toda vez que o illustrator é aberto ou muda de janela

    Meu illustrator está apresentando constantes bugs no perfil de cores. Toda vez que alterno as janelas de trabalho, ou abro algum arquivo novo, ou inicio ele do zero ele muda a configuração de gerenciamento de cores para uma opção "emular adobe illustrator 6.0" já tentei salvar as configurações de gerenciamento, já tentei utilizar o Bridge pra sincronizar as cores entre os apps e nada funciona.

    Poderiam me ajudar com isso?

    1 vote
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  17. When a AI file is opened and the fill color of some entities is changed, Save command is not available

    On Several Files, I open the file, change five entities simultaneously to have a different fill color, the "SAVE" command under File is not enabled and the filename does not show the asterisks.

    Windows 10 Version 10.0.19041 Build 19041
    Adobe Creative Cloud
    Adobe Illustrator 25.1 (64 Bit)

    Steps:
    1. Open File
    2. Select 5 entities
    3. Click on Fill Icon
    4. Select new color for fill
    5. Color is applied to the entities
    6. Go to save file
    7. SAVE command under FILE is not enabled.

    Expected Result:
    File should be marked as modified and allow me to save

    Actual…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  18. Image trace poor results

    Mac 0S Big Sur 11.2.3, MacBook M1, Illustrator 25.2.1. Very poor trace function on almost every choice with image trace. Maybe Rosetta issue?

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

  19. Typeface combo box doesn't work in Glyphs palette

    Cannot open list of typefaces.
    Clicking on down arrow next to field results in highlighting the whole field, next click switches highlighting off.
    Starting to type in field (to provide typeface name) just empties the field and does nothing more.
    Next field - typeface style (bold, italic etc.) works fine.
    Windows 10 20H2, Illustrator 25.2.1

    1 vote
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  20. Mac Os Big Sur

    Keep getting "An unknown error has occurred" when saving Illustrator file. THis is costing us time and money now as every-time we create a new file the start working it decides all of a sudden we cant save our work.

    Need Help on this!!!!!

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
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