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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7722 results found

  1. Welcome Home Screen Preset Icons Oversized

    1. MBP running Mojave 10.14.6 and Illustrator 24.1
    2. Launching Illustrator – Home Screen appears as expected
    3. Have my prefs set to display Home Screen when no documents open
    4. Icons representing default presets [Letter, Postcard, Common, etc] are not positioned above the labels/sizes as they usually are [see attached screenshot]
    28 votes

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    36 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. OPENING DOCUMENT - additional window opens

    An extra blank window opens when opening a document (screenshot added)
    Is this a known issue? is there a solution?

    Adobe CC Desktop AI version 24.1

    3 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  3. Last Update is making Illustrator behave unexpected showing something like "white noise"

    Last Illustrator update brings this weird issue after opening any file on my machine. As you can see it does not happen only on the work area, but also on UI components. While scrolling down and up again solves temporarily the issue on the work area, the UI cannot be solved neither minimizing or maximizing the program. After some seconds, the work area shows that error again, pixel by pixel.

    Machine: Surface Book 2
    Operating system: Windows 10 1909 (OS Build 18363.752)
    Illustrator version: 24.1.1
    GPU: Nvidia GeForce GTX 1060
    Version of the driver: 26.21.14.4575

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. I'm being auto signed out every night

    I'm being auto signed out every night. In the morning it shows a message to save open files but it only gives me the option to save, not save as so I have to overwrite important files or lose all the work I did the night before.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. dimensions change when changing rgb to cmyk

    When I set a new artboard with specific pixel dimensions and ppi, I go to save the artwork as a JPEG and it completely changes my dimensions. I've played around with this for hours with no success. I've noticed that if I change the format from rgb to cmyk, this affects the size. This is a bug that needs to be fixed. Thanks

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Effects are expanded after pasting to a new document

    The effects like drop shadows become images after pasting to a new document.

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  7. artboard blinkins when open multiple files

    I've noticed that when you select few / many files (.svg) and drag & drop to illustrator icon on doc (mac) - I mean you open it, Illustrator starts to open the files and artboard starts blinking very fast (black / white).
    It is very dangerous for people with epilepsy

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  8. Not displaying png files. We're all having trouble with this aren't we?

    Literally impossible to do anything with PNGs.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  9. when I open Illustrator there are no tools showing

    I can't see my tools in Illustrator and I can't change or reset my Workspace :(

    I'm able to add some things like the Toolbar and Swatches/Layers/Etc windows, but I'm never able to see it complete, with that top bar that includes the Align + Transform + Etc

    Usually setting the Workspace to Essentials Classic does the job... please help!

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  10. Split into Grid bug

    I've stumbled across a glitch in the Split into Grid code which prevents rectangles with dimensions smaller than 5mm from being split. See the video for a demonstration.

    NotaVoiceoverArtist :)

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  11. Horizontal and vertical paths have 0.0001pt height/width

    Illustrator v24.1
    macOS 10.15.4

    All strictly horizontal lines have 0.0001pt “H Value”, while all vertical lines have

    0.0001 pt “W Value”. If I manually type 0 in these fields, it reverses back to 0.0001pt. Using up and down arrows does not set this value to zero either.
    These same lines are 0pt height/width in the previous version of Illustrator.

    1 vote

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    1 comment  ·  Properties Panel  ·  Admin →
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  12. Crashed while working flat design - PC

    I working with lastest application but crash. Windows 10 Home / Ryzen 5 2600 series / 32GB Ram / GPU Radeon RX 580 Series 4GB + 2GB (2 GPU)

    Unable to do things and no recovery! Triple times for April 2020. Please fix.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  13. Anchor pointer options becomes active while having a drawing tool (rectangle, line etc) active

    Draw some shapes. Now try to draw another shape/line starting from one of the anchor point of the previous shape. You can't because the anchor selection tool becomes active and it will take over the action. Thsi wasn't like that.

    The alternative is to draw shapes somewhere else and move afterwards the anchors to snap together. But is very annoying !!!!
    Please fix it.
    Why the old applications work the best and the newer ones are totally messed up? Why break a thing that works?

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  14. Library panel button "Add Content" Disabled

    When I have an object selected on the artboard, "Add Content" button is disabled on CC Library panel.

    Also, when trying to add from Swatch options menu, I use the checkbox and select my libray, click the "OK" button but no swatch is added to the CC Library.

    Illustrator version is 24.1 running on macOS Mojave 10.14.6

    0 votes

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  15. Transform effect vanished from Appearance Panel. Multiple times

    After using Distort & Transform/Transform from the Appearance Panel, I noticed that this effect was missing from the list of effects that I'd used. As you can see in the attached image, Transform is not in the list. The long shadow on this text is created using that effect and it is still live, but there's no way to edit it since it is not showing up in the Appearance Panel. I started over and created it once more and once again, it wasn't in the panel. I tried a 3rd time and it worked as expected.

    2 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  16. A semicircle shape gets exported as a circle in SVG

    When I create a shape that is between a circle and a square, it is rendered as a circle in an SVG export, while a PNG export (via save for web) makes a good shape.

    5 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Round corners worked better before

    The round corner options when selecting a shape worked a lot better before the latest update (24.1.1). Before when you had hard edges in a shape you pretty much could make round edges on every corner. Now it only appears a few places.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  18. duet for iPad pen stroke and pressure not working in illustrator (it does in photoshop)

    using iPad and "duet" to provide pen stroke and pressure (using wacom drivers on the mac/adobe side). This DOES work in photoshop so the connection is working but it does NOT work in illustrator.

    Here is a video showing the problem:
    https://wetransfer.com/downloads/f4f5d9ff1e73c6f4fa8b0db134fc9a5520200403114111/d6d4d546381022bba6df3990c6bc9ca120200403114111/bf9f4c

    Pleas contact duet: team@duetdisplay.com - the guys name is Hector.

    Thanks !

    3 votes

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    1 comment  ·  User Interface  ·  Admin →
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  19. Illustrator Freeze & Crashing

    After updating my Macbook Air to version Mojave version 10.14.6 and Illustrator to version 24.1 I am unable to work in Illustrator for more than 5 minutes before it freezes and my screen turns black. I can not click on any tool either and dropdown boxes and windows disappear.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  20. Mouse scroll doesn't work in Window menu

    Not only Window menu, but every menu, I guess, but Window is the main one where it really happens, when you have a lot of plugins installed.
    AI then draws arrow at the top and the bottom of the menu panel, and the only option to scroll it is by pressing these arrows with mouse.
    So
    1. Please allow mouse wheel to scroll it.
    2. Please allow us to choose between 'one panel, arrows' mode and 'unfolding panels' mode.

    21 votes

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    5 comments  ·  User Interface  ·  Admin →
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