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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8214 results found

  1. Crashing when trying to save file

    Sometimes when I'm trying to save my progress on a file, it crashes and doesn't create a recovered file or anything. I've lost a lot of work.

    3 votes

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  2. コピー&ペーストできない

    「別名で保存」を新規フォルダの中にするとき、ファイル名をコピーし、「新規フォルダ」を選択。
    その「新規フォルダ」の名称として先にコピーしたファイル名をペーストすることができない。(もちろん拡張子は抜いてです)

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  3. Layer colors changes on download from Creative Cloud

    After downloading an illustrator cloud document to my desktop, the resulting file has the wrong layer colors. The colors appear to change to the default order; blue, red, green, etc.

    We have our artwork on the second layer, which changes to red, and red is a terrible color for anchor points against artwork. Also, our translator uses color coded layers for different languages, and we really don't want to have to change them all back.

    This bug appears to be the same as the bug that occurred when files prior to 24.0 were saved in 24.0 (before that bug was…

    1 vote

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  4. Fonts dropdown is not showing any fonts

    My font dropdown is no longer displaying any fonts, I updated to the most recent version. While researching it looked like this was an issue a few years ago...did this issue come back again or is mine broken?

    2 votes

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  5. Not being able to grab smaller objects

    I don't know exactly when this changed but I noticed how system has a much lower grabbable distance around things. I end up toggling a lot between the outline view ctrl+Y and selecting things that way which is not efficient.
    we always have a lot of fills and effects, so when I try to grab things I'm always grabbing shadows that are so much larger than the line it came from so I have to use it a lot. This didnt use to happen before with older versions, can this be improved for future upgrades?

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  6. Shortcut keys not shown or working for items in Object menu and in other menus

    Many but not all shortcut keys are not shown in the Object menu or operate as in previous version! This is a major setback for my type of work. Can't quickly Group/Ungroup, Zoom, UNDO, Copy, Paste, change stacking order, other functions. Browsing the menus shows only a few shortcut keys. Same in all workspaces. Please put them back as in the previous version!

    2 votes

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  7. AI v25 causes error message at launch of Illustrator

    AI update is causes an error on launch. message box can be dismissed and program continues, but it should not happen. Rebooted machine, but it continues to happen, can I go back to AI 2020?

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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  8. unknown problem when opening the program

    it appears an unknown problem when i start up adobe illustrator

    1 vote

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  9. "Tab" key shortcut not working properly in Illustrator 2021

    When you hit the Tab key the panels disappear leaving the control panel and menu bar at the top. This part works fine. However, when you hover over the side to make either side panel reappear, they reappear UNDER the work area, not on top of it as usual. You can see the very edges of the panels sliding in and out under the work area making the feature useless.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  10. search of object is not working anymore

    The tittle is very explicit.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  11. Find Font Window doesn't draw properly in a file with a missing font

    When I click on Type->Find Font... in a file that has a missing font, the Find Font window doesn't draw properly.

    However, when I open the find font window in a new file, it draws properly.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  12. software crash

    Crash on trying to delete drop shadow effect. happened 4 times in one day. lost lot of work progress.

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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  13. desktop overrides ipad

    ai desktop 25.0 and ai ipad

    if drawing is open on desktop and i open it in ipad (and leave it open on desktop) and make changes .... then go back to the desktop the changes don't show up , but then, the old desktop version got synced and overrode the ipad changes on the ipad :(, and changes lost

    1 vote

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  14. My color theme isn’t working. it just appears to loading since forever

    my color theme isnt working. it just apppears to loading since forever

    2 votes

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  15. パスのハンドル

    作業中に急にパスのハンドルが消えて、見えなくなることがあります

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  16. Everytime I open Illustrator the toolbars are missing

    Everytime I open Illustrator the toolbars are missing, even if I redefine the mode (classic, essentials, layout) they still don't appear. So everytime I have to go to window and add manually, which works, but if I close I have to do it all over again.

    3 votes

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  17. Illustrator 2020 (25.0) Crashes Macbook Pro 2017

    The first time I opened Illustrator 25 it crashed my MBP before it finished opening. Then my laptop wouldn't start again easily. After I unplugged all of my USB-C cables it would start. I tried AI again but it crashed my system right after AI opened. I couldn't restart again for a while until I unplugged all the cables. Third time I restarted I haven't opened AI and no problems yet so I'm fairly confident it's related.

    4 votes

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    1 comment  ·  Performance  ·  Admin →
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  18. 2021 Crashing my desktop

    When my iMac pro falls asleep it has started crashing directly after the update for AI 2021, the last handful of changes have not warranted the instability that we now have. I'm completely dependent on Adobe for my career, I have been using this suit since it's inception. Aldus Freehand had more built in options 25 years ago than even todays AI, comparatively. I'm so upset with the last two years of compromises, I'm about to consider a new profession. Along with the adulterated instant upgrades and no legacy option, I'm just beside myself.

    Can I just get an unadulterated…

    1 vote

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  19. Adding swatch to Libraries automatically creates spot color

    Adding a swatch from Illustrator into a Library automatically turns the color into a spot color. I need it to be a process color.

    2 votes

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  20. Dragging Live Corners Rotates Object Instead of Rounding the Corner

    OS: Windows 10 Pro 1909
    Version: Illustrator 24.3

    Expected result:
    Hovering over a live corner and dragging it should let me round the corner.

    Actual result:
    Dragging a live corner more often than not rotates the object instead. Only by making sure my cursor is hovering as far away as it can be from the corner, but still showing the curve icon and dragging can I consistently get the right behaviour. Otherwise it rotates the object instead.

    This has been something I've experienced since at least March, and there's an Adobe Support Community post about this same issue from April…

    3 votes

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