8069 results found

1. Reflect dialog box randomly changes settings

   macOS Catalina 10.15.5
   AI CC 24.2

   Using Reflect to transform several objects. Prior settings don't persist when opening the Reflect dialog box. Instead AI randomly changes between Horizontal, Vertical and Angle settings. Please fix.

   2 votes

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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2. Update (v24,2) crashes Illustrator consistently, enough memory (RAM) and slow down when using eraser tool

   I'm working on Windows 10 last build 2004
   i7 6600
   Mem 24 GB
   Graphics GTX 1080Ti 11gb

   After the last update, Illustrator has consistently crashed. When I select Eraser tool the app perform a huge slow down. After some time working the illustrator starts to slow down and I need to relaunch. Some minor crashs occuir too.

   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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3. Rectangle tool draws slightly rotated rectangle

   Update 24.2 - When drawing a rectangle (by selecting the rectangle tool, clicking on the artboard, and entering desired dimensions), the resulting rectangle is slightly rotated, skewed or tilted. It's not noticeable until it's viewed in outline mode.
   To confirm this, I create a 1" x 1" square with the rectangle tool. Then drag the ruler origin to the top left anchor point. The transform palette confirms this anchor point is at x=0, y=0 (as expected). Then I select the top right anchor point and see that its coordinates are x=1, y=-.0022. The y-value should be 0.

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   4 votes

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   6 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the comment, the solution might be to check the Constrain Angle value in Preferences > General (Cmd/Ctrl + K) — it should be 0.

   If you still have this issue when it’s set to 0, please comment.

4. Stroke widths sizes are appearing thicker

   on a previous file, the stroke was at 1pt. When using this file in the new version (24.2), the 1pt stroke now says .0139pt and if you change to a 1pt stroke, it now looks like a 10pt stroke.

   1 vote

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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5. An unknown error occurred when saving AI file

   Since updating to 24.2 on our Macs people are intermittently getting "An unknown error occurred" when trying to save an AI file. We have found in those cases outlining all the fonts will let us save. We are using the latest version of Universal Type Client for our font management.

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   52 votes

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   53 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,
   Thanks for reporting this issue, Illustrator Team really appreciate this.
   We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
   Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
   Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

   Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
   If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
   Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.

   Thanks and Regards,
   Ankit Goyal
   Illustrator Team

   Hi,
   Thanks for reporting this issue, Illustrator Team really appreciate this.
   We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
   Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
   Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

   Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
   If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
   Our time zone is IST (+5:30 GMT).We are available… more

6. The setting Black to overprint changes / destroys (partially or completely) the used font

   The setting Black to overprint changes / destroys (partially or completely) the used font

   1 vote

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Gradient Window Color Slider buggy, Selection area too small, adding color instead of selecting the color

   After updating to 24.2. Gradient Window Color Slider buggy, Selection area too small, adding color instead of selecting the color. Then it doesn't allow the selection of the color because it wants to add a new color. When I keep trying to select the color it is showing a plus sign and will not allow me to select the color that is there.

   3 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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8. Please Select a Key in Current Document

   When I attempt to align an object to a key object, I get an error stating Please select a Key in Current Document.

   I only have one file open containing one artboard.

   I've attempted to move the object I want aligned inside the artboard area as well and still get the same error.

   I've attached a screenshot for reference.

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   5 votes

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   4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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9. save change

   I opened an existing Illustrator .ai file. Changed the colour of an object's stroke. Saved. Closed. Then I noticed the change was not there.
   Repeated several times. Kept trying to make the change and command-s. 
   I could see the colour change when I changed the value, but saving did nothing. I noticed that after making the change, the red circle at the top left of the window did not get a black dot to indicate an unsaved change.
   I finally did a Save As to make it remember the change. Using Illustrator 24.2 on Mac OS 10.13.6

   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Illustrator 24.2 not saving changes!!!!!

    Since the last update it already happened twice, and I am mad as ****!!!

    I just had another file that I worked one day before, and when I opened it now, the file has a lot of missing changes! Pretty much hours of work are gone! And I will have to do all over again! Luckily I had saved a copy as PDF to show to the client, so some graphics I could recover, but all the text elements I will have to redo!

    And the crazy thing is that I have the habit of saving changes pretty much every 5 min!

    I am saving the files locally, into external hard drives. I had the same problem with two different files, each one saved in a different had driver.

    If it is a bug, it is absurd and unacceptable!

    Since the last update it already happened twice, and I am mad as ****!!!

    I just had another file that I worked one day before, and when I opened it now, the file has a lot of missing changes! Pretty much hours of work are gone! And I will have to do all over again! Luckily I had saved a copy as PDF to show to the client, so some graphics I could recover, but all the text elements I will have to redo!

    And the crazy thing is that I have the habit of saving changes pretty much every… more

    6 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Save As or Save Copy not working

    I have a document (on a network share). I can edit the file and save it normally.

    But SAVE AS or SAVE COPY do not work at all. Just Nothing Happens.
    Sometimes a short spinning ball. No errors, no feedback.

    Illustrator 24.2 on Mac OSX Catalina 10.15.4, iMac 2019 40GB memory

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. No x- and y-values for rectangles in the top menu bar

    The last Update 24.2 installed. When drawing a rectangle there are no more x- and y-values shown in the top menu bar!!! So they can’t be edited. Only the width and height is shown. How miserable.

    1 vote

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    I happens when the width of the screen is not wide enough to fit all the elements the Control panel can display. Some blocks, especially from the Transform section, get omitted.

    To workaround this without purchasing a larger display, one can open the Control panel's flyout menu, untick some options, like Align, and check if the section needed returns. If yes — then please vote here for a feature that would allow us to change the order of blocks in Control: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/40231882-allow-us-to-chose-order-of-controls-in-control-pan

13. Snap to point not working

    Mac OS High Sierra 10.13.6, Illustrator 24.2

    Selection points no longer seem to appear on hover and snap to point isn't working even if I quit the app and restart.

    This is getting kind of ridiculous - trying to work is frustrating if you need to be precise with something.

    1 vote

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    0 comments  ·  Snapping  ·  Delete…  ·  Admin →
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14. Current bugs that are making it nearly impossible to get work done

    As I type this, I'm reinstalling AI for the second time this month. This time without saved prefs. Please, Adobe, make this storied and remarkable piece of software STABLE before you talk about giving us new features. I don't want a new icon, I want not to have to explain to my boss that I didn't get anything done this morning because my industry-standard software didn't work.

    AI 24.2 (June 2020)
    MacBook Pro 16"
    2.6 GHz 6-Core Intel Core i7
    32 GB
    AMD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB
    1 TB internal SSD, with 2 external SSD scratch disks

    1. Crashes CONSTANTLY. Connect or disconnect a display: crash. Wake computer from sleep: crash. Check email in a different app: crash. Literally, walk away from my desk or use another app for a while: crash. This has been happening since March. I've sent so many reports, complete with what I was doing "to trigger the problem."
    2. Intermittently doesn't update files hosted in the library/cloud.
    3. When a filename in that library is selected, you start typing a new name and it starts selecting tools with keyboard shortcuts.
    4. When making a change to width or height, proportions are locked even if the lock proportions button is unselected.
    5. Align buttons randomly throw the non-key object hundreds of pixels out of place when you're trying to align to center. This one has been going on for years.
    6. New real-time drawing intermittently doesn't work, even on a new document, with only a single vector rectangle and one short sentence of text.
    7. Can't resize certain panel group widths (this started today).
    8. Regularly resets Snap to Pixel, after I've turned it off.
    9. Export for Screens constantly forgets where you last saved a file. Intermittently does this immediately after setting the output location, effectively ignoring my input.
    10. Export for Screens adds a suffix to file names, even if you removed said suffix.

    As I type this, I'm reinstalling AI for the second time this month. This time without saved prefs. Please, Adobe, make this storied and remarkable piece of software STABLE before you talk about giving us new features. I don't want a new icon, I want not to have to explain to my boss that I didn't get anything done this morning because my industry-standard software didn't work.

    AI 24.2 (June 2020)
    MacBook Pro 16"
    2.6 GHz 6-Core Intel Core i7
    32 GB
    AMD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB
    1 TB internal SSD, with 2… more

    5 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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15. 24.2 Unable to use special characters: English OS, German regional settings and keyboard

    On a fresh English language Illustrator installation (English OS, German regional settings and German qwertz keyboard on Win10) I am unable to use any character that needs ALT GR as a Modifier. I therefore can not access €, @ | and a lot of pretty important letters. If that helps, Photoshop doesn't show this problem, but Indesign has similar issues. Other, non CC apps with English UI language work fine.

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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16. Have to sign in every time I launch Illustrator

    Every time I launch program, on the same computer, same day, even if only a short time has passed, I have to sign in with Adobe Cloud credentials. I've signed out of the Creative Cloud Desktop app and signed in. Still happens after first launch. Painful.

    10 votes

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    5 comments  ·  Launch  ·  Delete…  ·  Admin →
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17. Converting Text to path extremely slow

    Converting Text to Path ist extremely slow. I have a Job, where 1000 textboxes (each a 5 digit number) has to be converted to paths. On my iMac (3,7 GHz 6-Core i5) this task takes 16 minutes. I tried the same with 16 years old Freehand MX on a 11 years old MacPro 2 x 2,8 GHz Quad Core and it took 13 SECONDS! As there was never an Intel-Version of Freehand it runs under Rosetta what lets the Result in Illustrator look even poorer... And as I have to repeat this task 100 times I would end up in 26,6 hours sitting in front of my Mac, waiting for Illustrator. I will convert the files and complete them on the old machine with Freehand, but this should not be the workflow...

    Converting Text to Path ist extremely slow. I have a Job, where 1000 textboxes (each a 5 digit number) has to be converted to paths. On my iMac (3,7 GHz 6-Core i5) this task takes 16 minutes. I tried the same with 16 years old Freehand MX on a 11 years old MacPro 2 x 2,8 GHz Quad Core and it took 13 SECONDS! As there was never an Intel-Version of Freehand it runs under Rosetta what lets the Result in Illustrator look even poorer... And as I have to repeat this task 100 times I would end up in… more

    1 vote

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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18. Navigator does not change view

    In V24.02(win10, 64bit) the Navigator panel does not change the View. Wherever you click in the Navigator, the view is just moving in diagonal direction slowly.

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    5 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Objects missing when exporting JPEG

    Objects/vectors on my art board are missing when exporting file to jpeg. Issue started happening in new Ai 2020 update.

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    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Font is bugging when saving as PDF file

    Some elements of font text are saving with an undefined glyph box (Box with an X) however no glyph is present. only letters "fi"

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    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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