7480 results found

1. Gradient expand in to separate colors when i'm trying to export files in EPS 10 in illustrator 23.1.1 version

   macOS Mojave,
   Processor: 2.3 GHz Intel Core i7
   Memory: 16 GM 1600 MHz
   Graphics: Intel HD Graphics 4000 1536 MB

   when i'm trying to export files in EPS 10 in illustrator 23.1.1 version all the objects filled with gradients are automatically expand in to separate colours and just because this EPS file size are increases.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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2. Gradient issues

   2 problems in CC2020 on Mac OSX 10.15.1:
   1. Gradient annotator doesn't show on expanded shapes
   2. gradients inconsistently applying -- see attachment

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,
   Apologies for the inconvenience caused to you due to this issue.
   We are unable to reproduce this issue in house.
   Can you help the Illustrator team to isolate this issue further so that we can nail this down?
   If yes, then please let me know the following:
   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
   2) Is this file specific or happens with any object in a newly created file also?
   3) Kindly share your preferences folder with us in a zip File
   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
   Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
   Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

3. Modifier tool is lost when scaling with "~" key held down

   Fills can be modified without changing geometry if the "~" key is pressed during the operation.

   Previous versions (at up to AI CC 2015) allowed the scaling process to be repeated indefinitely until another tool was chosen. In AI CC 2019 the "Scale" tool switches to the Pen tool every time the Mouse is released. This is a huge pain and should be fixed!! Keep the modifier tool active until another tool is selected please.

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4. Load texture not working in 2020

   Mac OS 10.15.1, Illustrator 2020. For years I've used a custom texture (psd file) that I load into texturizer. But since updating to 2020 Illustrator this custom file doesn't work. I upload the texture file, it looks good in the texturizer panel, but when I click OK nothing happens. When I reopen the selection in the texturizer panel it has "canvas" texture. I'm using the same psd file I've always used. Even when I rename it and save it in Photoshop 2020 I have the same problem.

   18 votes

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   18 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. Preferences reset whenever Illustrator freezes/crashes

   Illustrator freezes or crashes 1 to 2 times a day. I use it for 8 hours a day at work. When it freezes, I have to force quit with Task Manager. I'm using 2020, and I had this exact issue with 2019. However with 2020, whenever it freezes and I force quit, once I open Illustrator again all of my preferences are back to default. These preferences include: custom Keyboard Shortcuts, the workspace, boxes that have been checked (e.g. the Preview box in Envelope Distort).

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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6. First click is lost when focusing the window

   Windows, when Illustrator isn't focused, clicking inside the window, the click is lost, another click is needed to perform the intended action. Annoying, because the second click is treated as double click.

   To reproduce:
   Open Illustrator and move the window to the left. Open another program, for example a text editor. Clicking in the illustrator window over a text (with the intent of copying the text causes just focusing the window, the text itself isn't selected. Only the second click selects the text.

   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. The align tool isn't working in V. 24.0. It also keeps crashing (screen goes black).
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8. network printer HP 8730 Pro

   With the newest version of Illustrator (is it 24) there comes a lot of trouble for users with HP printer - maybe all printer which are connecting over the local network. The issue is that Illustrator can´t open any ai file nore make a new files while the default printer is a network printer. Here it is the HP 8730 Pro. With the help of the support desk there is a workaround to fix this issue. You have to set your default printer to Adobe pdf. But this is not a real solution, it´s only a temporarely workaround. So hopefully it will fixed in the nearest future. In the meanwhile I go back to the previous version.

   With the newest version of Illustrator (is it 24) there comes a lot of trouble for users with HP printer - maybe all printer which are connecting over the local network. The issue is that Illustrator can´t open any ai file nore make a new files while the default printer is a network printer. Here it is the HP 8730 Pro. With the help of the support desk there is a workaround to fix this issue. You have to set your default printer to Adobe pdf. But this is not a real solution, it´s only a temporarely workaround. So hopefully… more

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   2 comments  ·  Print  ·  Delete…  ·  Admin →
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9. Fix Tabbing in Transform Palette

   Fix tabbing through the Transform palette so when keying-in numbers and tabbing through, the numbers don’t randomly change (this is a bug).

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10. Optimize file open & Save Time on slow networks PDF issue

    With this option turned on, editing a PDF in illustrator with form fields, attachments, or other pages causes them to be erased completely- leaving the main page only and form fields completely gone. It only happens on-network. Locally it will retain all other information.

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11. Trim view is not available to record in the Actions

    Trim view is not available to record in the Actions window. Solving this would hugely benefit my workflow, by making trim view a recorded action and giving it a shortcut.

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12. File > Place svg: altered shapes

    In Illustrator v24.0, File>Place of some svg images distorts the shapes. It works OK if I open the svg file directly in Illustrator v24.0, select the layer and paste it on my artboard (in another open file). It also works OK if I do File>Place in Illustrator v23.1.1.

    The "attach a file" option here won't let me attach an svg (why not?) so I've attached an AI file instead. Hopefully if you export it to svg you can see the problems when importing that svg via File > Place. Some of the problem are: the "m" shape is missing a piece in the upper right, the "r" shape has a more rounded area where the shoulder meets the stem, and the top of the yellow "R" is too thin. And there are other more subtle errors.

    In Illustrator v24.0, File>Place of some svg images distorts the shapes. It works OK if I open the svg file directly in Illustrator v24.0, select the layer and paste it on my artboard (in another open file). It also works OK if I do File>Place in Illustrator v23.1.1.

    The "attach a file" option here won't let me attach an svg (why not?) so I've attached an AI file instead. Hopefully if you export it to svg you can see the problems when importing that svg via File > Place. Some of the problem are: the "m" shape is missing a… more

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13. Inconsistency between GPU and CPU modes

    mac OS 10.15.1 (19B88)

    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Quad-Core Intel Core i7
    AMD Radeon R9 M395 2 GB

    I have an issue regarding inconsistent appearance between GPU and CPU modes when using composite fonts. Attached are the screen shot images of the identical material when captured in (1) GPU-mode, (2) CPU-mode, and (3) GPU-mode after outlined.

    As the files show, the last 2 characters show up at different position. The outlined characters show up in the position identical with (2). So I guess (1) has some issue (not displaying the pre-outlined characters at the correct position).

    It is very stressful and affecting my professional work, so I would like to get the issue fixed ASAP.

    The composite font I used in this example are with 2 Japanese fonts. The "Kana" letters are little bit scaled at center.

    mac OS 10.15.1 (19B88)

    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Quad-Core Intel Core i7
    AMD Radeon R9 M395 2 GB

    I have an issue regarding inconsistent appearance between GPU and CPU modes when using composite fonts. Attached are the screen shot images of the identical material when captured in (1) GPU-mode, (2) CPU-mode, and (3) GPU-mode after outlined.

    As the files show, the last 2 characters show up at different position. The outlined characters show up in the position identical with (2). So I guess (1) has some issue (not displaying the pre-outlined characters at the correct position).

    … more

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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14. A few menu oddities on 24.0

    Attached are screenshots for a few menu oddities I've found on Illustrator 24.0. None are workflow breaking, they're just odd stuff like duplicate entries or weird characters.
    Thanks!

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Action bug

    Illustrator 2020 doesn't allow my action to work. I created an action that runs a script from the script menu, but cannot use nor record a new action that runs a script.

    2 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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16. 24.0 crash

    Positive: when it does crash files are recovered,
    negative it does crash often... at least once or twice per day.

    6 votes

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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17. Refresh problems in Trim View - Illustrator 24.0

    I'm not sure this is exclusive to GPU, but in Trim View sometimes when working with content, it stops refreshing properly and causing anomalies on screen

    14 votes

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    7 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

18. This file has been modified outside illustrator

    After updating to Illustrator 24.0, sometimes when saving a file, I get a popup that says 'this file has been modified outside illustrator. do you want to continue?'

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    74 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

19. Big problem with 'Horizontal Align Center' bug fix

    Windows 7 64bit professional service pack 1,
    Illustrator CC 23.0.6.

    The recent fix for "The 'Horizontal Align Center' option does not align text with the center of object if text has tracking applied on it" in version 23.1 is causing all of our files, tens of thousands of documents, to display incorrectly when you open them, shifting text automatically. We need to be able to turn off this "fix" in settings or something please. We produce scale rules and navigational equipment etc. and almost every one of our files is incorrect if we upgrade to 23.1! We are stuck on version 23.0.6 until we can find a way around this. Please help.

    Windows 7 64bit professional service pack 1,
    Illustrator CC 23.0.6.

    The recent fix for "The 'Horizontal Align Center' option does not align text with the center of object if text has tracking applied on it" in version 23.1 is causing all of our files, tens of thousands of documents, to display incorrectly when you open them, shifting text automatically. We need to be able to turn off this "fix" in settings or something please. We produce scale rules and navigational equipment etc. and almost every one of our files is incorrect if we upgrade to 23.1! We are stuck on… more

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is no longer reproducible in latest 

20. Creating a new document opens a blank window without any UI or possibility to interact

    Cannot do anything.

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    0 comments  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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