8148 results found

1. Ligatures in Baskerville URW

   Although ligatures appear on the Adobe Font Library website for "Baskerville URW" and are visible in the glyph panel, they will not update in Illustrator text object.

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2. Unknown Error on AI 2020 Launch

   Mac Mini Late 2012
   OS Catalina 10.15.2 (19C57)
   Adobe Illustrator 2020

   Launching AI 2020 Generates pop-up message (see attached)
   Click Okay and blank UI loads (see attached)
   Quitting AI 2020 generates same message.

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3. EPS files look slightly off in working document and exported files for web

   We have used .eps files for our logos for many years with no issues. Now, .eps files placed into a document (usually logos) appear just slightly off -- sometimes it will be the rounding of one of the letters, or a little chunk off the side of some letters. Some of the letters may appear to be outlined or thicker than others. In some cases, the issue is so subtle it isn't caught before going to print. Registered trademark symbols are often corrupted.

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. overprint preview not working properly

   This is new to me as of today. This is a process I have done hundreds of times in the past with no issue. I have not received or updated anything over the past week other than any Adobe updates I receive via the Creative Cloud.

   What I do is create a separate layer in a file to set up a kiss cut for cutting vinyl. I use a spot colour for this - same spot colour I have been using since day one.

   I apply the spot colour to the text or object - in this case a box with rounded corners. There are other objects - outlined text - that have the same effect applied to it.

   I created the box separately.

   I select everything on the layer I want to use to create a kiss cut for.

   I apply a 1 pt stroke to everything. I open the Attributes panel and set the stroke to overprint.

   I go to the Separations Preview and select Overprint Preview.

   Everything on the kiss cut layer shows that it is overprinting correctly except the box. All of the outlined text is fine - only the box is not behaving as expected.

   I quit Illustrator.

   I reopen Illustrator.

   The box now appears to be behaving correctly and shows that it is overprinting properly.

   I am working on an iMac, Retina 5K, Late 2015, 27-inch screen

   3.2 GHz Intel Core i5
   24 GB 1867 MHz DDR3 RAM
   AMD Radeon R9 M380 2 GB graphics card.

   Quitting and reopening is not an ideal solution.

   As mentioned, I've not had any issue until today.

   This is new to me as of today. This is a process I have done hundreds of times in the past with no issue. I have not received or updated anything over the past week other than any Adobe updates I receive via the Creative Cloud.

   What I do is create a separate layer in a file to set up a kiss cut for cutting vinyl. I use a spot colour for this - same spot colour I have been using since day one.

   I apply the spot colour to the text or object - in this case a box… more

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5. when you place a file, depending on how you click to place it on the artboard, appears just as a tiny dot, which you have to delete and go P

   Why not FIXING THAT so when you place it is placed the right size no matter how you lay it

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Illustrator ignores bounding box in standard EPS

   1. Details of your operating system and version of Adobe Illustrator
      Windows 10 Pro (1809) & Mac OSX 10.14.6
      Illustrator 24.0.1 (64-bit) and older

   2. The steps you were taking when you experienced the issues
      Opening a standard EPS file which follows the Adobe EPS specification as mentioned in https://www.adobe.com/content/dam/acom/en/devnet/actionscript/articles/5002.EPSF_Spec.pdf (e.g. EPS produced by Affinity Designer, InkScape, QuarkXPress, etc.).

   3. Your expected result
      Illustrator should show the correct bounding box (artboard) as defined in the EPS header. The following minimum requirements are set out on page 6 of the specification linked above: »An application importing an EPS file must parse the EPS file for DSC comments and extract at least the bounding box and resource dependencies of the EPS file.«

   4. Your actual result
      Illustrator does not show the correct bounding box as defined in the EPS header. Illustrator instead shows the bounding box used in the last opened file.

   1. Details of your operating system and version of Adobe Illustrator
      Windows 10 Pro (1809) & Mac OSX 10.14.6
      Illustrator 24.0.1 (64-bit) and older

   2. The steps you were taking when you experienced the issues
      Opening a standard EPS file which follows the Adobe EPS specification as mentioned in https://www.adobe.com/content/dam/acom/en/devnet/actionscript/articles/5002.EPSF_Spec.pdf (e.g. EPS produced by Affinity Designer, InkScape, QuarkXPress, etc.).

   3. Your expected result
      Illustrator should show the correct bounding box (artboard) as defined in the EPS header. The following minimum requirements are set out on page 6 of the specification linked above: »An application importing an EPS file must parse the EPS file… more

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. Sometimes click outside artboard to deselect object not working

   Illustrator v24.0.2
   I don't know what triggers this, but sometimes there's error in selection that causing the object to be highlighted and can't deselect it by clicking outside artboard with selection tool.
   This is getting frustrating. I really hope Illustrator get a renewal just by rebuilding the program from scratch without changing the initial tool since the bug is just too much.

   workaround :
   If the object is a grouped object, then double click it to enter isolation mode, and double click again to get out.
   If not, then, save and close and re-open the document.

   2 votes

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   1 comment  ·  Selection  ·  Delete…  ·  Admin →
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8. Layer stacks change not applied on different window (v24.0.2)

   On different window, the change of the object stacks (Ctrl + ] or [) doesn't seem to apply. Every time I change the order of the object, I have to close the window on the other and open it and place it again. this is so frustrating.

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9. symbol option automatically open

   please help my my symbol option auto open how

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10. crash when saving on Illustrator 24.0.2 with PDF compatible option checked

    The size of my work is large (around 2400 x 2400 mm), and every time I save with PDF compatible options checked the window turned white with (not responding) written on it. I even can't save my work properly. what's wrong with you guys.
    please learn from IE downfall, adobe...

    Specs:
    Intel i7-7700HQ
    32GB RAM
    Intel HD Graphics 630 Integrated Graphics
    NVIDIA GeForce GTX 1050 4GB Dedicated VRAM

    2 votes

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11. Can't overwrite existing file

    Mac OS 10.14 - Illustrator 24.0.2

    2 votes

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12. Multiple Users Open Same File and Overwrite Work

    Operating System: Windows 10 Pro
    When I have a file open, my coworker can open the file and does not get notified that the file is already opened or locked. He can work in the file and save, and it overwrites my version. Then when I go to save, I get notified that the file was 'modified outside of Illustrator, do I want to continue?" If you click yes, it overwrites his work and his work is lost. Is this a bug that it does not indicate that the file is already open by another user?

    1 vote

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13. Can't save .ai file, Illustrator crashes

    When I try to save my .ai file, I get the error: "Illustrator is unable to save this document due to some unexpected errors." When I try to save a second time after this message, Illustrator crashes.
    I've tried all the fixes in this bug and none of them work: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-ai-2020-v-24-unknown-error-while-saving
    Video of the crash here (I'm using cmd+s to save): https://www.dropbox.com/s/1vxcpo1z0712hpr/illustratorcrash.mov?dl=0
    Operating system: Mac Mojave 10.14.6
    Illustrator: 2020 24.0.1
    Pleeease help me, I can't get any work done.

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Text with missing fonts do not always highlight

    Even though "Highlight Substitute Fonts" is enabled in Preferences, text is not always highlighted when a font is missing. Expected behavior is for text with missing fonts to be highlighted in pink when this feature is enabled.

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    13 votes

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    5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are able to reproduce this issue, investigating this further.

    Regards
    Ankit Goyal

15. PDF Export/Save .joboptions not appearing; cannot use PDF/X-4:2010 Standard joboptions

    Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

    Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

    Affected presets use PDF/X-4:2010 Standard.

    Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

    Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions files specifying compliance with PDF/X-4:2007.

    This can be verified by opening the .joboptions files in a text editor. (I used BBEdit.)

    Simply opening a non-working preset (works in ID & PS, but not available in AI) as text and changing the line:

    /CheckCompliance [
    /PDFX4:2010

    ... to PDFX4:2007 renders the preset functional again.

    This has been tested on Illustrator versions CC 2017, 2019, and 2020 on multiple machines; Mac OS Sierra, High Sierra, Mojave.

    this follows from this Adobe Support forum thread:
    https://community.adobe.com/t5/illustrator/my-adobe-pdf-presets-don-t-show-up-in-illustrator-cc/m-p/10861208#M162030

    Steps to recreate:

    Create a PDF preset within ID (any version after CC 2015) that specifies Standard: PDF/X-4:2010.

    Verify this same preset is valid and functional in ID & PS.

    Open any file in AI (versions 2015-2020). File > Save As with option Format: Adobe PDF. In the Save as Adobe PDF options dialog, under "Adobe PDF Presets:" the custom .joboptions file is not present in the list.

    Under Edit > Adobe PDF Presets... in the list of installed presets, the custom .joboptions file is listed. Selecting it, both Export and Edit are grayed out.

    Selecting "Import" and selecting the same .joboptions file returns an error: "...not a valid .joboptions file."

    Create a New PDF preset within Illustrator. Specify "Standard: PDF/X-4:2010." (2010 is the only X-4 option.)

    Verify Edit and Export options are not grayed out and function.

    Verify preset works in ID & PS.

    Open both presets (Mac OS: /Users/[username]/Library/Application Support/Adobe/Adobe PDF/Settings/) with a text editor.

    Find the lines beginning with: "/CheckCompliance" and the immediate line after:

    Files created in ID will read:

    /CheckCompliance [
    /PDFX4:2010

    Files created in AI will read:

    /CheckCompliance [
    /PDFX4:2007

    In AI (Edit > Adobe PDF Presets) and ID (File > Adobe PDF Presets > Define...) both report "Standards Compliance: PDF/X-4 2010"

    In text editor, for preset created in ID, manually change:

    /CheckCompliance [
    /PDFX4:2010

    to "/PDFX4:2007" — Save preset.

    Verify PDF preset that was previously unavailable in AI, File > Save As, Format: Adobe PDF is now present and functional.

    Under Edit > Adobe PDF Presets... preset now has Export and Edit buttons enabled. (Preset still reports "Standards Compliance: PDF/X-4 2010")

    Resolution: Either create all PDF/X-4 standards-compliant PDF export presets within Illustrator for the rest of the CC suite; or manually edit all .joboptions files created for PDF/X-4 standards-compliance from "2010" to "2007."

    This may present an issue where strict adherence to the 2010 version of the standard is critical and required. Although PDF's are exported with "2010" selected, they are actually only compliant with 2007, the only version AI understands.

    Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

    Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

    Affected presets use PDF/X-4:2010 Standard.

    Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

    Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions… more

    14 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

16. White disappears and Colour change on export

    White disappears and colours change on export.
    INSANE.

    Mac 0S 10.13.06
    Illustrator 24

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    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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17. White disappears on export

    White disappears on export. Trying to save a jpeg.

    This is not the first time I've experienced this.

    I HATE that you insist on calling BUGS — IDEAS.

    Adobe is the buggiest software on the planet.

    Mac 0S 10.13.06
    Illustrator 24

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    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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18. Character styles do not allow for optical alignments and kerning

    Paragraph style applied to text area does not allow for optical margin alignment.

    Not sure why this is happening but one paragraph style will let me kern punctuation outside of the box, and then another one will not. Instead, the character styles flicker around as I kern and will not change.

    Converting the paragraph style to another one fixes this issue - but reappears when I apply the intended style.

    Mac OSX Catalina.

    Shown - top: Un-kernable
    Bottom: kernable

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    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Help > Illustrator Help goes to marketing page

    Selecting Illustrator Help from the Help menu no longer links to Illustrator information and search links, but goes to a generic CC marketing page. From there, there is no clear path, and it requires at least two more clicks, in addition to having to figure out which are the appropriate links to follow. This is not helpful, and takes time away from productive work.

    1 vote

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    1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Help > Illustrator Help now opens the Discover panel, with the immediate in-app access to articles, with the search option.

20. in Version 24.02 when trying to export a single PDF with all art boards AI will only export single pages, why?

    I updated to 24.02 this morning and now I am unable to save PDF files as multi-page documents. No matter what setting I select AI will only export whatever artboard I am currently working on at the time of export. This was not an issue for me yesterday. So frustrated.

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    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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