Skip to content

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

7722 results found

  1. Can't reset bounding box on certain shapes

    "Reset bounding box" is greyed out on objects that has been created with these tools: Line tool, Rectangle tool, Ellipse tool, Polygon tool, Rounded rectangle tool

    It seems to work with all other objects.

    I'm using 23.0.6.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Text with small caps is not exported correctly to SVG

    When setting the small caps variant to a piece of text, this information gets lost on SVG export.

    How to reproduce (Winx64, 23.0.3):
    - Create a new document
    - Add some text, e.g. "Some Text"
    - Activate the small caps property for the text
    - Export the document to SVG via File -> Export -> Export As...

    In the resulting SVG document, the text does not appear as small caps but instead is capitalized, e.g. "SOME TEXT".

    Expected behaviour: the text should appear with small caps with the help of the font-variant: small-caps; CSS attribute.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. library colors covert process colors to spot when bringing them into a new document

    OS/AI versions: 2013 Mac Pro w Mojave. Illustrator CC 23.0.4

    Creating process colors in Illustrator, adding them to a library, then using them in another document converts the colors to spot.

    To reproduce this bug:
    Open a new document in illustrator.
    Define a process color and save it to a Library.
    Open a new document.
    Create a box.
    Fill the box with the Library color.

    Expected: The box should be filled with a process color.
    Result: The box is filled with a spot color.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Ctrl+Tab does not work when Caps Lock is on

    When Caps Lock is on, the Ctrl+Tab shortcut for switching document windows does not work.

    When Caps Lock is off, the Ctrl+Tab shortcut works normally.

    I believe that this is not intentional behavior.
    All the computers in my studio are experiencing this problem, resetting preferences does not help.

    Windows 10 64bit (this problem was also present on Windows 8.1 64bit and older versions of Illustrator)
    Latest Illustrator version
    Intel i7 processor
    32 GB of RAM
    NVIDIA GTX graphics card

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. How to set up a Brother Wireless Printer For Windows?

    To set up your Brother Wireless Printer on your Windows computer you need to make sure you know the network setting and that the printer and computer are connected to the same Wi-Fi network. After you connect the printer to the network, you can follow the steps given below to set up it up with your Windows computer:
    • Step 1: Type “Windows + Q” in the search menu
    • Step 2: Search for “printer” and click ‘Printers & Scanners’.
    • Step 3: Click the ‘Add a printer or a scanner’ option.
    • Step 4: Select the Brother Wireless Printer…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Print  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. SVG properties settings reset with software update

    We use custom settings in the SVG properties window when we save images as SVGs. When I install an illustrator update, it wipes out my custom settings and replaces them with the default settings.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. BUG Nordic keyboard and special characters €, $, @ etc

    Cant type special characters €, $, @ on nordic keyboard. Because Illustrator is overriding AltGr key function using it to make a selection.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Serious performance lag on 23.0.6

    Serious performance lag on 23.0.6

    Just updated to 23.0.6 I am on an imac 3.6ghz i9 with 64gb ram. I would click on a block of text and delete - there would be a long pause, beach ball, block deletes, pause, back to work. GPU vs CPU view didn't make a difference. I switched back to 23.0.5 and everything is fine.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. UI freezes, then crashes. Can't save.

    Last version is pretty unstable. Can't work with it, crashed several times since the update i made this morning. While working, UI freezes (but some tools are still availaible via keyboard shortcut), then crashes without message. Can't save when UI is freezed.

    I'm going back to the previous version. Aren't you ashamed that EVERY TIME we update, softs become unusable for professionnal purpose?

    Ho, and when will get ******' keyboard shortcut to rename layers? Is it in the current update at last?

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Align box keeps disappearing

    The Align box keeps disappearing when I click its tab. I have to keep clicking other tabs before it randomly appears again.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Illustrator Help yields PAGE NOT FOUND error

    I have tried to access Illustrator Help... several times now via the Help Menu option of the same name as well as the F1 key, and Safari yielded the following "Page Not Found" error message, saying "The page you are trying to access was not found. Please check your URL for typos and try again."

    This is the first time I have seen this bug, which is now repeatable and reliable..

    Updated Illustrator CC 2019 to version 23.0.6 last night. On a MacBook Pro Retina mid-2014 running MacOS 10.14.6.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Illustrator is crashing after selecting specific tool

    My GPU and CPU is GTX 750ti and Intel Core i5-7400
    This has been happening for lot of months and I had to move to 2018 version.

    Edit: Ignore the first video called Illustrator CC... (Fail)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Sign In / Sign Out -- Account info not saved

    Every time I turn off my computer and restart computer, I am somehow signed out of CC. So, every time I launch any program, in CC, I am asked to sign into my account every time. It will not remember me. This is very annoying.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Adobe Illustrator crashes when trying to create or open file..

    I decided to use Illustrator today and when i tried to make a new file, it would open and just stay grey and eventually it would stop responding and i would have to force quit it. I tried to open a file and edit it but the same thing happens. I am using Adobe Illustrator CC 2019.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Thai text inconsistency between versions

    Thai text is inconsistent between Illustrator 2017 21.1.0 and 2018 22.1 OSX 10.14.6

    After opening and clicking on text created in 2017 accents are moved. Font Tahoma same version in both cases. See attached.

    Adobe can you look at this bug please?

    Thanks R

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. performance lag

    panning around canvas is very slow, not fast as it should be.
    Viewing file in outline line mode and then switching back seems to fix until a new document is opened and then software slows down again.
    Hopefully will be fixed with an update.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Touch gestures stop working after using pen

    When I start Illustrator the finger gestures (two finger pinch etc.) work fine. After touching the screen with stylus, gestures stop working until restart. AI 23.0.6/Windows 10 1903/stylus AES on Lenovo Yoga

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Illustrator crashes with every use. First, the drop menus depopulate, next the save dialog box dissapears, and then the program freezes

    My issues with illustrator 2019 started with previous update, but I'm running Windows 10 Pro 1903 and it's still a problem. Seems I've been lucky though to have this only happen to me recently. People have been raising their hands on this being an issue for them since October 2018! Unbelievable. So what's the solution?

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Illustrator cc 2018 Quits

    Illustrator cc 2018 quits unexpectedly multiple times when i try to use it. I tried to reset it, but no luck. I am wondering if there is a bug or something in the program that stops me from using it.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Brush 0.5 pt the stroke isn't even ! (Illustrator CC 2019)

    I don't get it, the stroke gets modified to uneven thickness... My parameters are round brush 5 pt, fidelity at middle and edit selected path at 12 px.

    I have searched past posts about this problem but haven't found any.

    Thank you!

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base