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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7722 results found

  1. Wrong starting format measures ADOBE ILLUSTRATOR IN CREATIVE CLOUD

    WRONG STARTING SIZES B FORMAT IN ADOBE ILLUSTRATOR

    B4 size is 250x353mm
    and
    B5 size is 176x250mm

    I was keep getting wrong printed formats because i was just pressing given model without carefully lookout.

    2 votes

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  2. Adobe Illustrator 23.0.6 Crashes

    Adobe Illustrator 23.0.6 crashes after 2 minutes of launch. Tried reinstalling, restarting the computer but the problem still persists. Trying to install the previous version now :(

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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  3. Opening and placing .psd artwork not working consistently as described in documentation.

    importing images from .psd files intermittently not working as described. When opening or placing a .psd file, no option to convert layers is offered. The entire image opens right up as a single object with an opaque white background.

    I have been using these packages since 1994 and this just started happening in th past few weeks. Using Windows 10, AI 23.0.6 (64-bit). PS 20.0.6 release

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  4. disappearing swatch palette

    i create custom names for swatches i.e. myCoolSwatch. then create gradient swatches. all swatches disappear but a few random and a pattern. if i try to create new swatch with artwork, default name is myCoolSwatch copy. Its as if they are hiding.

    1 vote

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  5. Art board freezes, then disappears

    I use a Wacom to draw my art on Adobe Illustrator 2019 cc, 23.0.6 64 Bit. I haven't had any problems drawing, but today I am only able to draw a few items before the art board completely freezes and I can't draw anymore. HOWEVER, when looking at my layers, everything I draw shows up. I just can't see it on the actual art board. The things I was able to draw, I am unable to move or change. Then trying to fix it, the whole art board disappears, but it still says it there on the Layers tab...

    Please…

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  6. Make Hide Edges shortcut work when in Dialog (Swatch Options, Transform Each, etc)

    In some operations (e.g. Transform Each), we discover that the selection edges are influencing the perception of the preview. It would be nice when the Hide Edges command can be triggered while still in such an operation, in stead of leaving the function, turn off Edges, and repeat.

    2 votes

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  7. Option + Enter (on keypad) doesn't work anymore to produce a copy

    OS x 10.14.6

    Illustrator 23.0.6

    When using dialogue boxes for scale, rotate move etc, after inputting numbers i used to be able to hit option + enter (next to the keypad) and it would create a copy of whatever I element i was scaling, rotating, moving. This doesn't work anymore. nothing happens. I have to hit option + return for this to work. It used to work a few versions ago. Can you please change it back. it's super annoying inputting numbers on the keypad and not being able to hit the enter key next to the keypad to create…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  8. Opening Graphic styles causes crashes of v23 (and previous versions)

    Crashing when graphic styles panel is opened.

    December 2018
    After your technicians shared the screen and saw this happened even with a blank canvas, I was promised this would be fixed soon.

    September 2019
    Graphic Styles STILL crashes.
    Others are also having problems.

    WHEN will this be fixed? ETA?

    Illustrator 23.0.6
    Mac OSX 10.13.6
    32 Gigs of Ram
    3 terabyte hard drive

    1 vote

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  9. Illustrator Brush/Blob brush Lag Issue

    Windows 10 Pro
    After latest Illustrator update, all brush tools are lagging - blob brush & brush. (using either mouse and tablet) Before an update everything works fine.
    Restart and making more disk space didn't help.

    4 votes

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    0 comments  ·  Brushes  ·  Admin →
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  10. Workspaces can’t be switched, managed, or saved

    NONE of my pallets/Windows opened into the application. When I try to switch to built-in or custom Workspaces, nothing changes. The Workspace STAYS selected as my previously-selected Workspace and none show up. If I manually go look at the Windows in the menu, none are open and I can MANUALLY open them and move them around... "Manage Workspaces" and "New Workspace" are disabled (Gray) and no matter what I do, I cannot change or override. I have quit/relaunched numerous times - same results.

    8 votes

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  11. 1 vote

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    1 comment  ·  Performance  ·  Admin →
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  12. Missing embedded graphic upon export

    I am creating a poster in Illustrator. I had a linked .png file that I had converted to black and white to use as a raster texture effect over my vector artwork. I accidentally had set my color mode to RGB when I created the file, so I converted to cmyk. When I had exported to RGB previous to this, everything exported fine. However, when I converted to cmyk, and I tried exporting, the raster image was missing upon export. I searched the web and tried saving the image as a TIFF & relinking, then as a PSD file and…

    1 vote

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  13. adobe illustrator 2015 onword version jerk and lagging issue

    im work LG 5K DISPLAY WITH MAC PRO 2013 I HAVE INSTALLED ADOBE ILLUSTRATOR 2019 ABOUT 3 MONTH IM FACING SOME ISSUES ON OVERPRINT PREVIEW MODE AND NORMAL MODE (NORMAL MODE IS OK NO ANY JERK AND LAGGING ISSUE BUT ON OVERPRINT PREVIEW LAGGING JERK ANY MOVEMENT ON SCREEN AND ARTBOARD ANY SOLUTION ABOUT MY PROBLEM PLEASE SHARE IM VERY TRIED AND I REQUEST TO ADOBE PLEASE REMOVE GPU OPTION 2015 ONWARD VERSION ADOBE ILLUSTRATOR 2014 IS EXCELLENT PERFORMANCE AND WORK OVERALL.

    1 vote

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  14. Linked multipage .ai documents within Illustrator will not be stored properly anymore if linked more than once

    When you place another .ai file in Illustrator 23.0.6 more than once and with the linked ai. file containing multiple artboards, it will no longer refer to the chosen specific artboards of that linked .ai file for the different placements but replace them all with just one artboard after saving and reopening your file.
    It will replace all the different linked artboards of the one file with the artboard placement which will be most top in layer manager!

    place ai. file in open Illustrator document with a specific artboard
    place the same ai. file in that open Illustrator file with…

    1 vote

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  15. Justification doesn't work right

    In a block of justified text, when you fine tune the justification settings to spread the letters more evenly and avoid white gaps, the justification gets broken.
    (In Indesign the same procedure works perfectly.)

    On my screenshot you see the default setting on the left, and on the right with the letter and glyph spacing set to slightly decreased minimum and slightly increased maximum values – and the justification is gone…

    3 votes

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  16. SVG Stroke Widths are not scaled according to viewBox

    MacOS Mojave 10.14.6
    Illustrator CC 2019

    1. rename the attached .txt file to .svg and import the SVG file into Illustrator.

    expected: it should display two horizontal lines
    actual: it appears as a rectangle because the lines are touching

    here are two lines, 200px apart, with 100px stroke width in a 500x500 SVG with a viewbox of 1000x1000. since the viewbox is twice the size of the SVG document, the stroke width should be scaled down to 50px and the lines should not overlap.

    12 votes

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  17. inutilisable

    Plante en permanence à l'ouverture.

    Préférences supprimées, ça recommence de la même manière :
    à l'ouverture de l'appli puis à l'ouverture/création d'un nouveau document, la roue puis tous les menus deviennent grisés. On peut changer d'outil mais pas les utiliser.
    Les panneaux de fonction sont actifs mais rien n'est possible.
    L'appli n'est pas signalée bloquée par le système.

    Je n'ai pas accès aux bibliothèques, je pense qu'elles sont en cause.

    Ce soft est de pire en pire.

    CC 2019 23.0.6

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  18. reflect with alt key locks up illustrator (reproducible)

    When you press alt while doing a reflect, it locks up the entire UI of Illustrator and you need to restart.

    Please fix this

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  19. Illustrator 23.1 crashes when "Other Script..." is clicked

    Illustrator 23.1 crashes when "Other Script..." is clicked

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  20. Blend tool with Freeform Gradients does not working properly

    Blend tool not working with shapes that contain gradients. (preview box is greyed out as well)
    It won't work from the start with shapes that already contain gradients and only produces black shapes and an error message when the color is applied after making the blend.

    17 votes

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    1 comment  ·  Gradients  ·  Admin →
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