8314 results found

1. Missing fonts with asterisk still appear in Illustrator font menu — even after cache cleanup

   Illustrator keeps showing missing fonts with an asterisk (*) in the font menu, even when those fonts are no longer installed or active.

   This happens even in new blank documents and after multiple attempts to clean caches and reset preferences.

   It makes the font list cluttered and hard to navigate, especially for users who work with many typefaces.

   Please consider adding an option to hide missing fonts from the font menu, or improve the way Illustrator handles font references and cache rebuilding.

   This issue has been affecting productivity and font management for a long time.

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   Under Review  ·  4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Phantom objects in Finder Preview and when imported into Photoshop

   I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add the .ai file as a Smart Object layer in my Photoshop file, the phantom objects are there. If I attempt to edit that Smart Object, Illustrator opens up and shows the phantom objects are not there. Saving and closing DOES NOT FIX IT. Sometimes toggling the visibility of the Illustrator layer the objects are on and then saving fixes it. Sometimes toggling to outline mode fixes it. Sometimes moving the .ai from one folder to another, brings the phantom objects back. Why is this happening? How do I make it stop?

   I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add… more

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Live text converts to outlines when copying and pasting within Illustrator

   When copying artwork that contains live (editable) text and pasting it within the same document, or between Illustrator documents, the text objects intermittently convert to outlines (rendering them non-editable). This occurs with both area type and point type.

   This is happening with brand new files (not old ones). Dragging from one Illustrator document to another (correctly) brings in editable text, but I've ensured no third-party clipboard managers are enabled.

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   6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This issue is reportedly fixed in the latest Beta 30.3.126 build.

   Kindly update (or install) to verify the fix making it behave as expected, to allow the team to safely push it into the next general build.

   If it still works wrongly — please comment back.

4. CCライブラリー

   再起動しても固まって動かない。＋でカラーを追加もカラー選択もできない。

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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5. Image links broken in Illustrator 29.8 for different users

   We work as a team on Windows, files are linked from an area like "C:\Users\UserName\SharedDrive\" where the user name changes based on the team member.

   Illustrator 29.4 can handle this change. For example, if Jane and I are working on the same file, she can place a file with a link C:\Users\Jane\SharedDrive\file name.jpg, and when I open the file, Illustrator updates the link to C:\Users\Sarah\SharedDrive\file name.jpg with no issues.

   Jane updated to Illustrator 29.8.2 and suddenly all her links appear as missing on my computer. I tried also updating to 29.8.2 and links remained broken. We both downgraded to 29.4 and she resaved the file, links are working again for both computers. This seems to be a bug in Illustrator 29.8.2.

   We work as a team on Windows, files are linked from an area like "C:\Users\UserName\SharedDrive\" where the user name changes based on the team member.

   Illustrator 29.4 can handle this change. For example, if Jane and I are working on the same file, she can place a file with a link C:\Users\Jane\SharedDrive\file name.jpg, and when I open the file, Illustrator updates the link to C:\Users\Sarah\SharedDrive\file name.jpg with no issues.

   Jane updated to Illustrator 29.8.2 and suddenly all her links appear as missing on my computer. I tried also updating to 29.8.2 and links remained broken. We both downgraded to 29.4… more

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   1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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6. Use Artboards option disabled when exporting as PDF – even in new multi-artboard documents

   Description:
   In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
   This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

   Steps to reproduce:
   1. Create a new document with 3 artboards
   2. Add simple objects on each artboard
   3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
   4. → “Use Artboards” option is greyed out

   Expected result:
   “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

   Actual result:
   Option remains disabled; Illustrator exports a single combined PDF instead.

   Environment:
   - Illustrator version [29.8.2, e.g. 28.0.1 Windows 11]
   - Tested with and without PDF-compatible AI saving
   - No linked or embedded content involved

   Impact (Urgency):
   This issue prevents multi-page export workflows, critical in professional environments (e.g. signage, print production, packaging).
   It requires manual scripting or third-party tools to achieve basic multi-page PDF export, which significantly slows production and increases error risk.

   Please confirm if this is a known issue and if a fix is planned.

   Thank you - this is a critical production blocker for multi-artboard workflows.

   Description:
   In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
   This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

   Steps to reproduce:
   1. Create a new document with 3 artboards
   2. Add simple objects on each artboard
   3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
   4. → “Use Artboards” option is greyed out

   Expected result:
   “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

   Actual result:… more

   2 votes

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. Acrobat layers duplicate excessively in AI file’s compatible PDF

   Illustrator 2025 (29.8.2)

   When “Save in Background” is enabled, the Acrobat layers in the compatible PDF within AI files duplicate according to the number of artboards. For example, when there are 10 artboards and 2 layers, there should be 2 Acrobat layers, but instead 20 layers are generated.

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   aiファイルの互換PDFでAcrobatレイヤーが過剰に複製される

   「バックグラウンドで保存」が有効な場合、AIファイル内の互換PDFにおけるAcrobatレイヤーがアートボードの数に応じて複製されます。例えば、アートボードが10個、レイヤーが2個ある場合、Acrobatレイヤーは2個であるべきところ、実際には20個のレイヤーが生成されます。

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   23 votes

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   17 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   The issue mentioned in this thread has been fixed in Illustrator v30.1 and v29.8.4

8. Export Selections Format Settings Missing Illustrator 29.8.1

   Asset Export / Format Settings is missing image options.
   Mac OS Sonoma 14.4.1

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   13 votes

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   Under Review  ·  7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Created Dimensions change their snapping positions

   I wanted to use the Dimension tool but I’m afraid it really needs some work and can only be used when your drawing is finished.
   Here is a quite of bug that happened: I was adding another space and other dimensions. Apparently it changed my previous one with a certain angle (I didn't rotate anything though).
   I did realize at that time and can't even go back to when it was good.

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   2 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. Text is not working

    My textboxes are empty including those that use to have text in it. I can create or select and edit them but when I type something in, nothing appears. If I try to select a text layer thats connected to a group, it randomly changes to selecting the parent/group.

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. Libraries Panel coming up black v 29.8.2

    Libraries Panel is coming up black in v29.8.2 on MacBook Pro M1 2020, iOS 15.5 (24F74). I checked my CC app and can see everything there, but the panel won't do anything in Illustrator.

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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12. When moving object it counts as hundreds of inputs, filling the history

    When you move an object with the mouse, it seems to consider each pixel or so it moves as an individual input, so if you just quickly drag something, your history is completely filled and it is impossible to undo enough to undo the single move. It also shows up as 'Undo' in the history tab rather than 'move' - only the final one is considered 'move'.

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    3 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems fixed in Beta 30.0.0.14

13. Not able to trim or crop properly

    i am trying trim but its not working properly

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    2 votes

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    Need More Info  ·  1 comment  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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14. Releasing Shift when resizing an area type with Alt+Shift (but still holding Alt) makes the text jump

    Take a look at the GIF attached.
    Here are the steps:
    1. Create an area type, enable bounding box, click and drag a corner marker with Selection tool
    2. Hold Alt + Shift to proportionally resize the area from its center
    3. Change your mind!
    4. Release Shift while still holding Alt and the mouse key — while still moving the cursor

    Some splitting happens — the frame of the bounding box follows the cursor, but the rendered frame with the text stays in the previous registered location.

    The faster you move the mouse — the larger is the gap.
    When released, the text jumps into the position of the bounding box frame (that is not where it gets rendered).

    Take a look at the GIF attached.
    Here are the steps:
    1. Create an area type, enable bounding box, click and drag a corner marker with Selection tool
    2. Hold Alt + Shift to proportionally resize the area from its center
    3. Change your mind!
    4. Release Shift while still holding Alt and the mouse key — while still moving the cursor

    Some splitting happens — the frame of the bounding box follows the cursor, but the rendered frame with the text stays in the previous registered location.

    The faster you move the mouse — the larger is the gap.… more

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    4 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. File names are broken on macOS scripts

    Bug reproduction:

    #target illustrator
    
    var file = File.openDialog("Select any file", "All files:*.*");
    var message = 'Results\nfile.name: "' + file.name + '"\nfile.displayName: "' + file.displayName + '"\nfile.localizedName: "' + file.localizedName + '"';
    alert(message);
    

    Save this as a script, run it in Illustrator on macOS and select any file.

    Expected outcome: An alert is displayed with all of the name attributes are populated
    Actual outcome: displayName and localizedName give empty string and undefined.

    Tested on macOS 15.7.1, Illustrator v29.8.2. Same script works on Windows 11.

    3 votes

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    2 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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16. Exported EMF file gets corrupted

    Illustrator (desktop version) version
    Windows 11 Pro 24H2 Illustrator 2025 Ver. 29.8.2

    1. Export EMF file
    2. Open the exported EMF file

    Expected result: the file opens

    Actual result: a message appears stating the file is corrupted when attempting to open it.

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the original poster, anchor was outside the artboard.

17. GPU rendering & mouse with indents (stepping) scroll wheel = blurry graphics

    When scrolling with a scroll wheel that has indents, the GPU rendering causes blurry graphics at the beginning of the newly rendered pars that come into the workspace. See attachment.
    It takes half a second to render that portion of the screen in normal quality on a Mac Studio Max! This machine should render fast enough to see no blurry parts. (120fps games as an example!)
    I suspect Ai 29.8.2 to have a render engine problem. It’s just too slow. Other apps like Figma, Affinity Designer render the same documents 100x faster.

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    2 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. Errors were detected but could not be corrected automatically. Please send the file to Adobe for further analysis.

    I have already tried to reset illustrator preferences, removed all unused brushed and patterns.

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    2 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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19. PARM Error after switching from Illustrator CC2023 to Illustrator CC2025

    ILLUSTRATOR PARM ERROR MESSAGE
    Hello everyone,
    I am trying to resolve a PARM issue that users have been facing since migrating from CC 2023 (27.9) to CC 2025 (29.8.2).
    System: macOS 15.6.1
    Apple M1 Max
    64 GB
    The error message appears on many files, significantly slowing down file editing and making Illustrator extremely slow.
    The only solution I have found is to reset the Illustrator preferences. This solution temporarily fixes the issue, but then it switches back.
    When this happens (regularly), Illustrator becomes impossible to use.
    I am looking for information on this issue. Is it a hardware issue, RAM, graphics card, or potential file corruption?
    At this stage, I have not yet collected any files from users who did not think to make a copy of the affected files. I only have screenshots.
    Any ideas on how to solve this issue would be welcome.

    Thanks for your help !

    ILLUSTRATOR PARM ERROR MESSAGE
    Hello everyone,
    I am trying to resolve a PARM issue that users have been facing since migrating from CC 2023 (27.9) to CC 2025 (29.8.2).
    System: macOS 15.6.1
    Apple M1 Max
    64 GB
    The error message appears on many files, significantly slowing down file editing and making Illustrator extremely slow.
    The only solution I have found is to reset the Illustrator preferences. This solution temporarily fixes the issue, but then it switches back.
    When this happens (regularly), Illustrator becomes impossible to use.
    I am looking for information on this issue. Is it a hardware issue, RAM,… more

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    2 votes

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    Need More Info  ·  4 comments  ·  Other...  ·  Delete…  ·  Admin →
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20. Images and Shadows Not Rendering Correctly

    I am having issues with build 29.8.2.
    When I link photos to my artboards and add drop shadows to shapes or objects, the display is not rendering them. It will show them, but if I move or zoom out, sometimes they go away. And if I export my artboards, these issues carry over. The images dont export, there is just a grey circle where that masked image is supposed to be. And shadows from one object to the next are different, just not even there. How can I fix this?

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    3 votes

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    Need More Info  ·  18 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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