7719 results found

1. FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.

   just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?

   3 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Eye Dropper tool color is off

   When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB

   3 votes

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   Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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3. Zoom artefact

   Illustrator 21.1.0

   When I use a very high zoom (25 500 %), paths appear distorded or even disappear.

   It happens when GPU rendering is off as well as when it's on.

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   3 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Undo Button Stops Working

   When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo

   3 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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5. Wireframe Conversion of 3D objects distorts the paths, straightens curves

   Converting 3D text to a wireframe often doesn’t show the curves of fonts correctly. During the process, these curves often turn into straight lines or rough shapes, losing the original look of the font or the 3D preview.

   2 votes

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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6. JPEGs export with 96 ppi when in CMYK

   When I export an ai file to JPG I get a resolution of 96*96 ppi.

   See thread.
   https://community.adobe.com/t5/illustrator-discussions/export-to-jpg-wrong-size-zoom-in-web/m-p/15116474#M433812

   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Changes made in acrobat PDF not reflected when opening in Illustrator

   Sometimes, text and graphical changes made using Adobe Acrobat on PDF's are not reflected when opened in Illustrator. For example, a client sent a PDF file of a banner with a phone number on it, when viewed in Acrobat the number is different than the one in Illustrator because the client made the edit in Acrobat. It would sure be a great feature if a file would open properly in across different adobe products.

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. There is no Other Misc>Zoom Out (Secondary) menu command in Keyboard Shortcuts.

   There is an Other Misc>Zoom In (Secondary) menu command but there is no option to assign a corresponding Zoom Out (Secondary) keystroke.

   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. 画像トレースのパスが粗すぎる

   手書きの線画を画像トレースで取り込む時、パスが粗すぎて手書きのニュアンスが消えてしまいます。
   以前のバージョンまでは、細かくトレースされていました。
   イラスト制作が主な仕事なのですが、仕事に使用する上で致命的な欠点です。
   仕方がないので、まだ以前のバージョンを使用しています。
   早急に改善をお願いいたします。

   2 votes

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   10 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. Rearrange Artboards feature does not align to pixel grid

    As per title, Rearrange Artboards feature does not align to pixel grid. First Artboard is aligned correctly to a whole number for both x and y. Run process and all artboards are then misaligned.

    I found a workaround: select all artboards and then Object > Make Pixel Perfect but workarounds do not equal function.

    2 votes

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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11. Closing unexpectedly

    Closing unexpectedly, I have good system, i9 processor, 16Gb RAM, NVidia RTX 4070 card, still the app is closing unexpectedly

    2 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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12. Edit Toolbar menu gets hidden when a toolbar is too close to the bottom edge of the screen

    If you have a custom toolbar and it’s positioned too close to the bottom of your screen, and you press the Edit Toolbar button — the portion of the 'drawer' with all the tool icons is positioned from the top of the toolbar, and it’s bottom half is missing... you can’t move it, scroll it, reach to the icons hidden — you have to close it, move the toolbar, and start editing it again.

    Please position this 'dropdown menu' in a way it’s seen in full, or resized to fit into the screen, no matter where the toolbar is on the screen.

    If you have a custom toolbar and it’s positioned too close to the bottom of your screen, and you press the Edit Toolbar button — the portion of the 'drawer' with all the tool icons is positioned from the top of the toolbar, and it’s bottom half is missing... you can’t move it, scroll it, reach to the icons hidden — you have to close it, move the toolbar, and start editing it again.

    Please position this 'dropdown menu' in a way it’s seen in full, or resized to fit into the screen, no matter where the toolbar is on… more

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Transparency Needed in Illustrator's Restricted Words Alert

    I think when 'one or more words' violate the guidelines, Illustrator should clearly inform us what words these are exactly.
    I guess this can be used for a bad cause, like to gather the database of restricted words... but I don’t understand why normal users should suffer because of this.

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    2 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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14. Illustrator 2025 forgetting dialog box preferences and reverting to default settings, especially after closing or crashing.

    New update to Illustrator 2025 seems to have issues with reverting back to interface defaults as if the app was never opened.

    Example panels reverting back to default: missing fonts or font activation panel, pantone blue reminder alert strip, save dialog asking to save locally or via cloud — pretty much anything with a "don't show this again" box, Illustrator seems to forget at least a few times per week.

    It also seems to be reverting keyboard shortcut commands back to default presets, though retains custom presets — you just have to go back into the keyboard shortcuts panel and change to your saved preset.

    App also seems to crash more often, currently upon saving / exporting out to other file types. Every time it crashes it seems to forget all the items above.

    Seems like it just has a couple bugs with the 2025 release that need to be worked out. Thanks!

    • OS: MacOS Sequoia 15.1.1.

    • Illustrator version: 2025 (29.1)

    • Steps taken when issue experienced: most often when illustrator crashes, usually after saving/exporting to PDF, JPEG or PNG (crash intermittent but more than normal). Also while app is still open but opening a new illustrator file that is already in version 2025 (not converting). And sometimes just intermittently or seemingly random without obvious cause or crash.

    • Expected result: for the app to remember preferences like keyboard shortcuts; not to show dialog or reminders after checking the "don't show this again" box; to remember save preference after choosing local vs cloud.
    • Actual result: opposite of expected result (prefs revert back to default)

    New update to Illustrator 2025 seems to have issues with reverting back to interface defaults as if the app was never opened.

    Example panels reverting back to default: missing fonts or font activation panel, pantone blue reminder alert strip, save dialog asking to save locally or via cloud — pretty much anything with a "don't show this again" box, Illustrator seems to forget at least a few times per week.

    It also seems to be reverting keyboard shortcut commands back to default presets, though retains custom presets — you just have to go back into the keyboard shortcuts panel and change to… more

    2 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Sizes of exported PNG files differ depending on the method used

    Using "Export as" and "Export to Multiple Screen Formats" to export PNG format, with the same settings, there is a significant difference in size after export.

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    2 votes

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Tip popup when zooming in and out (Alt key while brush is selected)

    Whenever I zoom in and out using Alt + scroll wheel or a shortcut on my Wacom pencil, and have a Pencil or Brush selected, the smoothing tool pops up and gives this 'tip' that is obstructing my work. Turning tool tips off does not help.

    'To smooth a section, select its anchor points with the direct selection tool and adjust the slider.'

    It is really annoying, I'm not trying even trying to smooth the paths, just zooming! The tip stays on screen until I do something else, and pops back up whenever I hit alt. I know how the smoothing works, please let me get rid of this.

    Whenever I zoom in and out using Alt + scroll wheel or a shortcut on my Wacom pencil, and have a Pencil or Brush selected, the smoothing tool pops up and gives this 'tip' that is obstructing my work. Turning tool tips off does not help.

    'To smooth a section, select its anchor points with the direct selection tool and adjust the slider.'

    It is really annoying, I'm not trying even trying to smooth the paths, just zooming! The tip stays on screen until I do something else, and pops back up whenever I hit alt. I know how the… more

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    2 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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17. Abnormal deformation coordinates of the envelope for a live text

    After the deformation of the text envelope, the mouse wheel changes the bending value and the object coordinates shift. See video:

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    2 votes

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    4 comments  ·  Meshes, Distortion  ·  Delete…  ·  Admin →
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18. clicking on stroke color in properties box adds fill to stroke

    When trying to change stroke color, the properties box shows nothing in the RGB boxes. Clicking in them adds a fill to the stroke which is unwanted. Edit Gradient controls were buggy too
    Mac OS Sonoma 14.7.1
    illustrator v29.1 ( updated two days ago)

    2 votes

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    1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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19. Fill gradient cannot be saved

    Fill gradient, save, and then open the file. Gradient colors will become invalid

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    2 votes

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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20. Dragging objects conflicts with Screen Sharing in Sonoma

    Dragging an object tries to convert it into EPS format.
    More information here:
    https://community.adobe.com/t5/illustrator-discussions/recurring-quot-converting-dragged-items-to-eps-fortmat-quot-dialog-box/td-p/14148683/page/2

    2 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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