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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7715 results found

  1. Illustrator 26.3.1 Mac - Rulers Not Working Properly

    Rulers won't be set to Artboard Rulers. Option for Global Rulers is greyed out. Sometimes a glitch appears in the upper right corner of the ruler. See images for examples.

    2 votes

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    2 comments  ·  Tools  ·  Admin →
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  2. Package dialog resets folder name when a new destination is chosen

    If you enter a custom folder name in the Package dialog, then change the location to export to, the folder name resets to match the file and does not retain the custom folder name.

    Expected behaviour is for the custom folder name to persist when changing the export location.

    Win 10, v26.3.1

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. Unable to open/paste/place images from AfterEffects generated PNG sequence.

    I'm getting error when I'm trying to open/place/paste image form After Effects (22.4.0 build 54) genereted PNG sequence. Png can be any size (tested with 1080x1920 & 640x640). Images had no transparency (solid white bg).
    Error says "Requested transformation would make some objects too large". When I press OK, png image opens in another tab with dimensions of 16383x 16383px for 640x640px picture. I can open same image in Photoshop without a problem. The DPI of the image generated by AfterEffects is 72dpi.
    Illustrator version 26.3.1.
    After Effects 22.4.0 build 54
    MacOS 12.2.1

    P.S. My colleague was able to open…

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  4. Exporting to SVG returns different code after Illustrator updates

    I use Illustrator files as source documents for complex system maps that we export to SVGs for applications. With the most recent updates, the exports have significantly changed the output code for the SVG which is impacting the javascript interactions with those svgs. The first and most substantial issue is that in calculating the viewbox attribute parameters, Illustrator is NOW including hidden layers where it once ignored them. I use a background layer which mimics our system's background colors to more closely reflect the contrasts needed and hide that for export. But where once the svg tag exported as
    <svg…

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Color change with the CPU/GPU overview with an external display

    Hello, I am on a 14" MacBook Pro. 2021

    On the MacBook screen the rendering change (CPU/GPU) does not change the color and everything works fine.

    However on an external screen the GPU rendering gives bad color (often distorted and duller), by activating the CPU rendering the color becomes normal on the external screen.

    In GPU rendering on the external screen for example, the dropper does not pick up the right color (its link images).

    On the other hand, once the color has been cut in CPU rendering, we can put back the GPU rendering (the colors become desaturated) but…

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. I can't save ai file format in illustrator via m1 mac mini

    I can't save ai file format in illustrator via m1 mac mini

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Expanding a bezier path with a stroke larger than the object's radius alters its appearance

    version 26.3.1, mac intel
    As per the title
    1) Create a circle
    2) Give it a stroke thicker than the radius
    3) Expand it

    2 votes

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    0 comments  ·  Strokes  ·  Admin →
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  8. PDFファイルをIllustratorに配置する際にアプリケーションがクラッシュします。

    1
    Illustrator
    v26.3.1

    PC
    Windows 10 Pro

    2
    指定のPDFファイルを配置する、もしくは
    ファイルをドラッグ&ドロップ

    3
    PDFファイルの配置ができる

    4
    PDFファイルを配置もしくはドラッグ&ドロップ
    した時点で動作が停止し、Illustratorがクラッシュします。
    直接Illustratorから添付しているPDFファイルを開く場合は問題になりません。

    2 votes

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    3 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  PCM Miyuki responded

    Ten_A さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    詳細な解析とサポートを頂きまして誠にありがとうございます！

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  9. Some menus size is very tiny

    The menus show up so tiny they are difficult to read.
    Some seem normal.
    This occurs in both Illustrator and Photoshop.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  10. Show grid shortcut not working on macOS Monterey

    The show grid keyboard shortcut cmd + ' is not working on my illustrator. I have to go through the menu to toggle it on and off.
    It starts working when I restart my computer but then starts bugging out again.

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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  11. When using gaussian blur or outer glow on top of a gradient object, the gradient underneath becomes transparent.

    The object in the pictures shown is applied the outer glow effect. When I place the object on top of the shape applied with gradient colors, the gradient becomes transparent as the glow appears to have disappeared.

    2 votes

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    1 comment  ·  Gradients  ·  Admin →
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  12. SVGs are missing elements when opening with Illustrator (and PhotoShop too)

    For the last several weeks I've discovered that opening SVGs with Illustrator (and PhotoShop in fact) results in a significant portion of the artwork being missing. I've opened over 100 SVGs from multiple sources and every single one is missing elements when opened in Illustrator. When opened in Inkscape or Google Chrome the SVGs are fine. See attachments for an example SVG file from the web.

    My work is almost solely in SVG for compatibility with other devices (laser cutter, etc), and not being able to successfully open ANY SVG is incredibly disruptive. I can export from Inkscape as EPS…

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  13. dxfデータ・dwgデータを読み込むと形が崩れる

    Auto CAD LT2023で作成したdxfデータ・dwgデータをillustrator2022（バージョン26.3.1）で開くと形が崩れてしまいます。

    添付画像のように，一部のスプライン端点（恐らく閉じている部分）がillustratorで読み込むとアートボード左下部分に集まってしまい，大きく形が崩れます。

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Adobe Illustrator: can't save the illustration, ID: -54.

    Same issue with some members here but I couldn't find solution. Can't save existing illustration file (in .pdf), have to "save as" new file. Really hope to get helps in detail showing how to fix this.

    1. Windows 10 Home - version 21H2, installed on this new computer on Apr. 8th 2022.
    2. Ai version 26.3.1 (latest version on Adobe Creative Cloud).
    3. The step: Saving an existing file (in .pdf). have to save as new file after even 01 modification in the file.
    4. Expected everything back to normal, can open file, make change(s) and just save it.
    5. File & video uploaded.
    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. White lines added around exported JPGs

    When I'm exporting images from Illustrator using 'Export Assets', often white lines or lighter lines are added on random edges of the images.

    Screenshot shows image in Illustrator and exported image showing lighter row of pixels on image edge.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  16. keyboard shortcut(s) don't work

    I have a couple keyboard shortcuts that do not work. Among them are Ctrl-Shift-O to outline fonts. and Ctrl+] and Ctrl+[ to arrange. I only have one custom shortcut Ctrl+Shift+P to place objects.

    2 votes

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    2 comments  ·  User Interface  ·  Admin →
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  17. Illustrator doesnt let me "Save as" or open a new file on Macbook M1

    I have a Macbook air M1 with MacOs Monterey 12.2.1, Illustrator up to date 26.2.1 and for months I had been having an issue that happens anytime, when I want to Save as a file nothing happens or when I want to open a file directly from Illustrator nothing happens as well. And when it's a new file without a name it only let me saves it to Cloud when I close the doc. And whenever this inconvenient happen I have to close illustrator a re-open again the program and it's annoying because I'm waisting time and also I had…

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  18. Illustrator 2022 GPU Preview freezes on file load/zoom/switch with RTX 2060 and RTX 3060

    Illustrator 2022 (26.2.1) freezes for up to 5 minutes when GPU Preview is enabled on file load, zoom, switch. The CPU usage rises to 99% during the freeze and a system level interruption is observed at the end of the freeze that lasts up to 10 seconds. A memory leak takes place after every freeze even after all files are closed. Only closing Illustrator entirely releases de the abnormally allocated memory. CPU Preview is not affected by this.

    The tested systems are:

    Setup 1:

    Windows 11 64-bit, 21H2, 22000.652
    Intel Core i7-9700F
    32 GB RAM - DDR4-2666 - Dual Channel…

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  19. Custom guides make Illustrator unusable when viewed as dots

    I've made guides out of a large number of lines (forming an iso grid). This works fine as long as I am viewing the guides as lines, but when changing the view to Dots in settings, Illustrator get so slow that I can't even move around in the document. I am using Windows 10 version 26.1. I also have v25.4.1 installed and it is the same thing there.

    Maybe it would be less performance demanding if we could set transparancy on guides instead of using dots?

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  20. Can't open AI files until I delete settings

    Every time I try to open a file, I get the beach ball of death...spinning forever.
    I've discovered the only way to get illustrator (beta or release versions) to open a file again is to delete the settings in the Library and restart AI

    /Users/<username>/Library/Preferences/Adobe Illustrator version-number Settings

    2 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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