Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8173 results found
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Some shortcut keys is not working well
Some of the shortcut keys is not working well when drag file from computer to illustrator.
3 votes -
Node.js: Server-side Javascript has stopped working Windows is checking for a solution to the problem
I went online to and followed the steps in Control Panel under Programs and Features. And the javascript message continues to pop up. Please advise
3 votes -
Illustrator shows spinning circle - tried everything
I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the…
3 votes -
No DPI resolution in export file when export for screens
When export I use export for screen, there is no DPI resolution in the exported files.
Illustrator 21.1.0 - macOS
1. Create a new document
2. Create a simple element like a rectangle with 200 x 200 pixel
3. Set the document size to 200 x 200 pixel
4. Export it for screens
5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
6. Save / Export the files
7. Open the file in preview or Photoshop
8. You can see that the images doesn't contain any DPI information3 votes -
The "HDV 1080" preset needs fixing
The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.
Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and…
3 votes -
Link location mistaken for other document's link location
When opening a specific document, links are found missing.
When I open the document nevertheless, click on a link and check the location, the path it shows is one that was used in a previously opened, unrelated document.
When my colleague opens the document on her computer, everything is fine.
3 votes -
Illustrator won't open more than one file at a time.
I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:
- I open a file.
- I double click to open another AI file (other file opening methods have same results).
- Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
- If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.
…
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Hitting Enter/Return to confirm after modifying values (Stroke, Opacity, Etc) in the Top Toolbar Opens a Move Dialog Box Instead
When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)
If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.
After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is…
3 votes -
Fonts Slow EVERYTHING Down
Fonts are the slowest feature in programs from MS Office to Adobe. This problem just caused me to lose work because AI shut down while trying to figure out how to manage a standard font with which I was working. Thanks for nothing AI and your simpleton font generators. You're fired.
3 votes -
FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.
just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Eye Dropper tool color is off
When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB
3 votes -
Zoom artefact
Illustrator 21.1.0
When I use a very high zoom (25 500 %), paths appear distorded or even disappear.
It happens when GPU rendering is off as well as when it's on.
3 votes -
Undo Button Stops Working
When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo
3 votes -
Illustrator stops responding when opening files
I use Adobe Illustrator. I've been trying to open saved files its stop responding. This issue been two days. I tried restarting, but nothing worked
2 votes -
Illustrator crashes when triggering an action to flip an object horizontally or vertically.
I think I’ve finally narrowed this down!
I’ll cut to the chase:• macOS Sonoma 14.7.5
• Illustrator v30.2.1• Custom Action #1: Transform Panel > Flip Horizontal
• Custom Action #2: Transform Panel > Flip VerticalTriggering Actions #1 or #2 with the play button in the Actions Panel - or a hotkey linked to the action - is successful if:
• The Transform Panel is open in a Panel and is the Active Tab
• The Transform Panel is completely closed (triggering the actions then open the Panel floating somewhere in the workspace)Triggering Actions #1 or #2…
2 votes -
aiファイルをInDesignに配置した際に画像が透明になる
Illustrator 30.2.1で保存したaiファイルをInDesign2026に配置すると、ai内にリンクされた画像ファイルが透明になります。30.1に戻したところ、直りました。
ただし、30.1でも、InDesign2026配置時に、ai内にリンクされた画像ファイルの位置がずれることがあります。こちらは毎回ではありません。ずれる場合の法則は分かりませんが、モノクロ2階調画像のずれる率が高いようです。2 votes -
Hitting Down with an artboard selected in Artboards panel now moves it on canvas instead of in the list
In the newest update, if I have an artboard highlighted in the panel and I hit the down arrow, it used to go down the artboard list. But now it nudges the actual artboard.
I acknowledge that nudging artboards could maybe be useful for something (though I can't think of what) but being able to navigate the list with arrows is much more valuable in my opinion.2 votesTo navigate artboards in the the panel, without zooming into them, hold Opt/Alt with arrows keys (up/down work the same way as left/right).
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When relinking images, one of the images appears as their original sizing and not the size of the image being replaced, just on new update
When relinking multiple images, one of the image appears as their original sizing and not the size of the image being replaced, This is just after receiving the new update (I do this everyday). This is not always true, sometimes it works fine. but most of the time it doesn't. I'm using Mac.
2 votes -
Selected Fill Color/Stroke is stuck to one color and won't change.
Hello! I'm using MacOS, and I'm on Illustrator 2026. When I was trying to change the fill gradient of my font, I ran into a glitch where the colors would not change. It's stuck to the original color I had originally. When trying to change the fill color, it changes on the interface but not when I draw. I've tried exiting out of Illustrator but it's still stuck. Even when adding text, it's stuck on black instead of yellow/any other color and it won't change.
2 votes -
PDF with negative values for BleedBox, MediaBox shows incorrectly
A PDF with negative values for the lower left corner of BleedBox, MediaBox and a TrimBox that has its lower left corner at (0,0) shows differently in Illustrator and Acrobat. Acrobat (and other PDF viewers) show the contents as expected, in Illustrator the content seems shifted.
The attached example PDF has three different pages, the first two pages look as expected, the last page (with the negative values) does not look the same in Illustrator and Acrobat.
For a more in-depth discussion, see https://github.com/Kozea/WeasyPrint/issues/2685
2 votesThe team is able to confirm it and is planning to investigate it.
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